App comparison
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Quality Driven Software
5
23
4
0
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer experience and satisfaction solution
Last updated: September 2026
Quality Driven Software Alternatives & Competitors (2026)
Top 9 free alternatives
LiveAgent
Cloud-based customer service platform for all sizes
0.3
Value for money
Starting price
0.3
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Complaint Monitoring
N/A
Customer Experience Management
N/A
Customizable Templates
N/A
Jotform
Cloud-based form builder tool for digital forms.
0.4
Value for money
Starting price
0.3
Functionality
Action Management
4.8/5
Activity Dashboard
4.6/5
Access Controls/Permissions
4.5/5
Top Features
Complaint Monitoring
N/A
Customer Experience Management
N/A
Customizable Templates
N/A
Freshservice
A complete IT service management (ITSM) tool for business
0.5
Value for money
Starting price
0.6
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
API
4.3/5
Top Features
Complaint Monitoring
N/A
Customer Experience Management
N/A
Customizable Templates
N/A
SurveyMonkey
Online survey and feedback collection platform
0.5
Value for money
Starting price
0.4
Functionality
Anonymous Feedback
4.7/5
Activity Dashboard
4.6/5
API
4.5/5
Top Features
Complaint Monitoring
N/A
Customer Experience Management
N/A
Customizable Templates
N/A
Freshdesk
Cloud-based AI help desk for teams of all sizes
0.5
Value for money
Starting price
0.6
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Complaint Monitoring
N/A
Customer Experience Management
N/A
Customizable Templates
N/A
Zoho Survey
Cloud-based tool for creating and manging surveys
0.6
Value for money
Starting price
0.4
Functionality
Alerts/Notifications
5/5
Customizable Reports
5/5
Activity Dashboard
4.9/5
Top Features
Complaint Monitoring
N/A
Customer Experience Management
N/A
Customizable Templates
N/A
Survicate
Collect, analyze, and act on customer feedback
0.6
Value for money
Starting price
0.6
Functionality
A/B Testing
5/5
Campaign Management
5/5
API
4.6/5
Top Features
Activity Dashboard
N/A
Complaint Monitoring
N/A
Customer Experience Management
N/A
Typeform
Interactive form builder for data collection
0.7
Value for money
Starting price
0.4
Functionality
API
4.7/5
Activity Dashboard
4.5/5
Access Controls/Permissions
4.4/5
Top Features
Complaint Monitoring
N/A
Customer Experience Management
N/A
Customizable Templates
N/A
Zendesk Suite
AI powered customer service across all channels
0.7
Value for money
Starting price
0.5
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Complaint Monitoring
N/A
Customer Experience Management
N/A
Customizable Templates
N/A
Weave
Customer communication and appointment scheduling solution
0.8
Value for money
Starting price
0.6
Functionality
Activity Dashboard
4.5/5
Appointment Management
4.4/5
Activity Tracking
4.4/5
Top Features
Complaint Monitoring
N/A
Customer Experience Management
N/A
Customizable Templates
N/A
0.7
Value for money
Starting price
0.5
Functionality
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
Top Features
Customizable Templates
N/A
Feedback Management
N/A
Performance Metrics
N/A
0.4
Value for money
Starting price
0.3
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
AI Copilot
4.3/5
Top Features
Complaint Monitoring
N/A
Customer Experience Management
N/A
Customizable Templates
N/A
0.4
Value for money
No pricing info
Starting price
0.4
Functionality
Activity Dashboard
5/5
Alerts/Notifications
5/5
Automated Scheduling
5/5
Top Features
Complaint Monitoring
N/A
Customer Experience Management
N/A
Customizable Templates
N/A
0.5
Value for money
Starting price
0.5
Functionality
Activity Tracking
5/5
API
4.7/5
AI Copilot
4.4/5
Top Features
Complaint Monitoring
N/A
Customer Experience Management
N/A
Customizable Templates
N/A
Value for money
No pricing info
Starting price
0.1
Functionality
API
5/5
Activity Tracking
4.5/5
Activity Dashboard
4.2/5
Top Features
Complaint Monitoring
N/A
Customer Experience Management
N/A
Customizable Templates
N/A
0.2
Value for money
Starting price
0.3
Functionality
Activity Dashboard
5/5
Competitive Analysis
5/5
Complaint Monitoring
4.8/5
Top Features
Customer Experience Management
N/A
Customizable Templates
N/A
Feedback Management
N/A
Value for money
Starting price
Functionality
Access Controls/Permissions
5/5
AI Copilot
5/5
AI/Machine Learning
5/5
Top Features
Complaint Monitoring
N/A
Customer Experience Management
N/A
Customizable Templates
N/A
0.6
Value for money
Starting price
0.5
Functionality
Activity Dashboard
5/5
Anonymous Feedback
4/5
A/B Testing
N/A
Top Features
Complaint Monitoring
N/A
Customer Experience Management
N/A
Customizable Templates
N/A
0.2
Value for money
Starting price
0.1
Functionality
API
5/5
Feedback Management
5/5
File Sharing
5/5
Top Features
Activity Dashboard
N/A
Complaint Monitoring
N/A
Customer Experience Management
N/A
0.1
Value for money
Starting price
0.1
Functionality
Email Management
5/5
Feedback Management
5/5
Multi-Channel Communication
5/5
Top Features
Activity Dashboard
N/A
Complaint Monitoring
N/A
Customer Experience Management
N/A