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QualityDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center tool for customer service.
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QualityDesk - 2026 Pricing, Features, Reviews & Alternatives
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QualityDesk overview
What is QualityDesk?
QualityDesk is a cloud-based contact center solution that helps sales professionals streamline customer service operations.
Features:
- Scorecard builder.
- Dimension builder.
- Coaching form builder, for example, one-to-ones, coaching sessions, etc.
- Calendar invites with the coaching forms.
- You can build all the forms as you like and modify them as you please.
- No limits in forms or dimensions.
- Automatic data deletion for GDPR.
- Multiple reports in real-time, automatic email reports.
- API.
- Azure AD SSO.
- Integrations to contact center software.
- Integrations to survey tools.
- Integrations to HR Systems.
QualityDesk's user NPS is 88. Results, our customers have had using QualityDesk:
- 30% increase in additional sales in customer service.
- 15 points better NPS.
- 19% increase in agent effectiveness.
- 50% faster training of new agents.
- 25% increase in order confirmations in telesales
Key benefits of using QualityDesk
30% increase in additional sales in customer service.
15 points better NPS.
19% increase in agent effectiveness.
50% faster training of new agents.
25% increase in order confirmations in telesales
Starting price
Alternatives
with better value for money
QualityDesk reviews
Overall rating
4.6
/5
7
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.43/10
5
4
3
2
1
4
3
0
0
0
QualityDesk's key features
Most critical features, based on insights from QualityDesk users:
All QualityDesk features
Features rating:
QualityDesk alternatives
QualityDesk
Starting from
No pricing info
DialedIn CCaaS
Starting from
25
Per month
3CX
Starting from
350
Per year
Dialpad
Starting from
27
Per month
QualityDesk pricing
Value for money rating:
Starting from
No pricing info
User opinions about QualityDesk price and value
Value for money rating:
QualityDesk support options
Typical customers
Platforms supported
Support options
Training options
QualityDesk FAQs
QualityDesk has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of QualityDesk?
QualityDesk has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does QualityDesk support?
QualityDesk supports the following languages:
English, Finnish, Spanish, Swedish
Q. Does QualityDesk offer an API?
No, QualityDesk does not have an API available.
Q. What other apps does QualityDesk integrate with?
QualityDesk integrates with the following applications:
LeadDesk, Crisp
Q. What level of support does QualityDesk offer?
QualityDesk offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat