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Questback

Experience Management

Table of Contents

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Find out with a

Questback - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: February 2026

Questback overview

What is Questback?

Questback is a leading Experience Management platform, focusing on enhancing both customer and employee experiences.

They are dedicated to empowering organizations to become more intelligent by leveraging feedback from their essential stakeholders. As the premier provider of experience management solutions in the Nordics, they cater to clients both locally and globally.

Their team is a diverse collective of various nationalities and backgrounds, united by a shared passion and conviction that smart organizations gain a competitive edge through more engaging experiences.

Key benefits of using Questback

Happier customers and employees.

Starting price

2500 /
per year

Alternatives

with better value for money

Questback’s user interface

Ease of use rating:

4.7

(46)

Questback reviews

Overall rating

4.7

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.85/10

Rating distribution

Pros

“We are using Questback to get feedback from our patient's on things they would like to see improvement on, and that is incredibly useful to just do online quickly.”

Melissa M.

Operations Manager

“The tool comprehensively covers the most important survey types, and surveys are easy to make. Integrations into different systems have been successful.”

Nina S.

CI Manager

“The Questback is also very helpful and will try their best to sort out concerns or questions as soon as possible.”

Hanle P.

Research analyst

Cons

“Reports are sometimes difficult (comparisons and filters).”

Nina L.

HR-generalist

“We use questback in a very versatile way: customer feedback, registration for events, service design surveys, personnel surveys, stakeholder surveys. No particular problems have occurred.”

Nina S.

CI Manager

Who uses Questback?

Based on 46 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Higher Education

Education Management

Information Technology and Services

Automotive

Others

Use cases

Survey

Customer Experience

Customer Satisfaction

Employee Feedback

NPS

Questback's key features

Most critical features, based on insights from Questback users:

Reporting/Analytics

4.3

(35)

Survey builder

4.6

(28)

Data import/export

4.4

(22)

Customizable questions

4.4

(18)

Customizable forms

4.1

(8)

Question branching

4.2

(6)

All Questback features

Features rating:

4.6

(46)

Goal setting/tracking

5.0

(1)

Multi-Channel data collection

3.0

(2)

Sentiment analysis

2.0

(1)

Customizable branding

4.0

(1)

Surveys & feedback

4.9

(7)

Template management

5.0

(1)

Data visualization

5.0

(1)

Performance management

5.0

(1)

Customizable fields

4.4

(16)

Skip logic

4.8

(4)

Mobile survey

4.3

(3)

Feedback management

4.3

(6)

Customizable templates

4.3

(3)

Anonymous feedback

3.7

(3)

NPS survey structure

3.5

(2)

Data analysis tools

4.2

(5)

Survey/Poll management

5.0

(2)

Engagement tracking

4.5

(2)

Customer experience management

4.4

(5)

Real-Time reporting

4.3

(9)

Real-Time data

4.5

(8)

Multi-Channel distribution

2.0

(2)

Email marketing

3.3

(3)

Multi-Language

4.7

(3)

Negative feedback management

3.3

(3)

Ratings/Reviews

(0)

Workflow management

(0)

Randomization

(0)

Question piping

(0)

Question library

(0)

Pulse surveys

(0)

Progress tracking

(0)

360 degree feedback

(0)

Visual analytics

(0)

URL customization

(0)

Trend analysis

(0)

Training management

(0)

Third-Party integrations

(0)

Text fields

(0)

Tagging

(0)

Support audio/images/video

(0)

SMS messaging

(0)

Self assessment

(0)

Search/Filter

(0)

Response validation

(0)

Response quotas

(0)

Reporting & statistics

(0)

Reminders

(0)

Real-Time notifications

(0)

Real-Time analytics

(0)

Action management

(0)

Activity dashboard

(0)

Activity tracking

(0)

Alerts/Notifications

(0)

API

(0)

Chat/Messaging

(0)

Churn management

(0)

Collaboration tools

(0)

Commenting/Notes

(0)

Communication management

(0)

Complaint monitoring

(0)

Conditional logic

(0)

Continuous feedback

(0)

CSAT survey structure

(0)

Customer database

(0)

Customer history

(0)

Customer journey mapping

(0)

Customer segmentation

(0)

Customizable reports

(0)

Dashboard

(0)

Data security

(0)

Drag & drop

(0)

Email management

(0)

Email reminders

5.0

(1)

Employee onboarding

(0)

Monitoring

(0)

NPS of customers

(0)

NPS of employees

(0)

Offline response collection

(0)

Performance metrics

5.0

(1)

Performance review management

(0)

Questback alternatives

Questback

4.7

(46)

Starting from

2500

Per year

Free trial

Free version

Ease of Use

4.4

Features

4.6

Value for Money

4.5

Customer Support

4.7

CustomerHero

4.9

(175)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.8

Features

4.6

Value for Money

4.7

Customer Support

4.9

Birdeye

4.7

(701)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Lucky Orange

4.7

(257)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.7

Questback pricing

Value for money rating:

4.5

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Questback Starter

2,500

Per year

Questback Business

5,000

Per year

Questback Enterprise

8,000

Per year

User opinions about Questback price and value

Value for money rating:

4.5

(46)

To see what individual users think of Questback's price and value, check out the review snippets below.

“We are using Questback to get feedback from our patient's on things they would like to see improvement on, and that is incredibly useful to just do online quickly.”

Melissa M.

Operations Manager

“The tool comprehensively covers the most important survey types, and surveys are easy to make. Integrations into different systems have been successful.”

Nina S.

CI Manager

Questback support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

Knowledge Base

Phone Support

Email/Help Desk

Training options

Documentation

Webinars

Videos

In Person

Live Online

Questback FAQs

Q. What type of pricing plans does Questback offer?

Questback has the following pricing plans:
Starting from: €2500.00/year
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money