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Real Time Feedback
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Your customers want to tell you things you should know.
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Real Time Feedback - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Real Time Feedback overview
What is Real Time Feedback?
Real Time Feedback is a solution that helps businesses and organizations streamline customer and guest experience, allowing them to communicate digitally and privately in real time with management through interactive, patent-pending QR codes.
By scanning one of the QR codes placed throughout any business or going to the business' custom feedback website, users can send actionable feedback that alerts management so they can respond and react.
One scathing review is all it takes to tarnish your business’ reputation online. Because even one negative review on Google, Facebook, or Yelp can stick out like a sore thumb, even among hundreds of positive ones. Plus, once they’re up, they’re almost impossible to remove (regardless if the complaint is legitimate or not) and can show up when people search your business even years later. To make matters worse, your best customers rarely leave reviews. They’re happy to patronize your business, week after week, and never think twice about posting online.
The sad truth is, negative word of mouth travels twice as far as praise for great service. And as a business, that leaves you at risk. That changes with Real Time Feedback.
Real Time Feedback allows you to:
• Get instant notifications when a customer leaves Feedback
• Directly reach out to those customers to address the issue while it’s happening
• Communicate with customers who left Feedback via chat, phone call, or email
• Prevent a negative review by intervening to go above and beyond
• Search and review previous Feedback to discover where improvements to your service can be made
Real Time Feedback is great for any brick & mortar business including:
• Restaurants
• Retail Stores and Big Box Retailers
• Grocery Stores
• Auto Dealers and Auto Service Shops
• Hotels and Motels
• Apartments
• Stadiums, Arenas, Theaters, and Performing Arts Centers
• Property Management (Commercial and Multi-unit residential)
• Medical Facilities
• Gas Stations and C-Stores
• Universities
• Parks and Recreational Facilities
• Gyms and Fitness Clubs
• Any business that wants to foster a great customer experience
Key benefits of using Real Time Feedback
• Customers simply scan QR code or visit custom URL to leave Feedback. (Does not require an app.)
• Automatically send satisfied customers requests for positive reviews on any online review platform.
• Customers can include photos & videos with their Feedback.
• Enterprise portal allows you to compare customer satisfaction performance across multiple locations.
• Every Feedback automatically analyzed for Artificial Intelligence (AI) Sentiment Score.
• Completely customizable to a business' needs. We can build additional functionality.
• Custom alerts can be set up to ensure that all Feedback is promptly responded to.
• Management portal can create departments, such as security, F&B, maintenance, etc. so certain employees only receive certain Feedbacks.
Starting price
Alternatives
with better value for money
Real Time Feedback’s user interface
Real Time Feedback reviews
Overall rating
4.7
/5
25
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.92/10
5
4
3
2
1
17
8
0
0
0
Jenn F.
Assistant Operations Manager
Paris J.
General Manager
David R.
General Manager
Ben C.
Asst. AD of Event Ops
David A.
Director
Meg O.
Director of Premium Service and Hospitality
Who uses Real Time Feedback?
Based on 25 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Real Time Feedback's key features
Most critical features, based on insights from Real Time Feedback users:
All Real Time Feedback features
Features rating:
Real Time Feedback awards
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Real Time Feedback pricing
Value for money rating:
Starting from
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User opinions about Real Time Feedback price and value
Value for money rating:
To see what individual users think of Real Time Feedback's price and value, check out the review snippets below.
Jenn F.
Assistant Operations Manager
Paris J.
General Manager
Real Time Feedback integrations (14)
Real Time Feedback support options
Typical customers
Platforms supported
Support options
Training options
Real Time Feedback FAQs
Real Time Feedback has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
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Q. What languages does Real Time Feedback support?
Real Time Feedback supports the following languages:
English
Q. Does Real Time Feedback offer an API?
Yes, Real Time Feedback has an API available for use.
Q. What level of support does Real Time Feedback offer?
Real Time Feedback offers the following support options:
Email/Help Desk, Phone Support