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Qualtrics EmployeeXM Logo
Qualtrics EmployeeXM
4.7
(68)

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Employee experience, performance, and engagement management

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(2)

Qualtrics EmployeeXM Pricing, Features, Reviews and Alternatives

Qualtrics EmployeeXM product overview

What is Qualtrics EmployeeXM?

Qualtrics EmployeeXM is an employee engagement platform designed to identify key drivers for worker productivity, engagement, and experience. The solution uses AI text analysis and predictive intelligence to develop actionable insights from employee interviews, performance reviews, and surveys.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
Knowledge Base
24/7 (Live rep)
Chat

Training options

In Person
Webinars
Live Online
Documentation
Videos

Qualtrics EmployeeXM pricing information

Value for money

4.2

/5

68

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Qualtrics EmployeeXM features

Functionality

4.6

/5

68

Total features

63

6 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
Activity Dashboard
Self Service Portal
Third Party Integrations
API
Alerts/Notifications
Employee Database

Functionality contenders

Qualtrics EmployeeXM users reviews

Overall Rating

4.7

/5

68

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.96/10
Rating distribution

5

4

3

2

1

48

18

2

0

0

Pros
Ease of use, the program is very user friendly and if you do run into an issue help is just a click away with very knowledgeable and friendly people to work with.
We get good support and support team is extremely knowledgeable and very helpful and friendly.
Using Qualtrics has been great. The software for the most part is all very intuitive and for any questions that I might have, support is quick to help out.
Cons
I have had trouble contacting customer service in the past.
I ran a survey with 7 different multiple choice entries. I used the automatic choices, but it was difficult to find what I wanted because they were not alpha order.
Sometimes it is difficult to adapt the survey over time. When one option was changed, it then changed all previous answers to match the new option.

Overall rating contenders

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Enrique R.

Product Development Manager

Banking, 201-500 employees

Review source

Overall Rating

Great Software for Employee Experience

Reviewed a year ago

Transcript

Enrique: My name is Enrique. I am a member experience manager. My review for Qualtrics XM is five out...

AA
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Amy A.

Administrative Assistant

Higher Education, 201-500 employees

Review source

Overall Rating

Qualtrics- very good product

Reviewed a year ago

Transcript

Amy: Hi, I'm Amy. I'm an administrative assistant and I'm giving Qualtrics XM a five-star review. For...

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Amy G.

Verified reviewer

Higher Education, 5,001-10,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The only survey builder I will use-- easy and trustworthy

Reviewed 4 years ago

Overall, I highly recommend Qualtrics to people who do not consider themselves to be "tech-savvy," but yet need to create and distribute surveys/ questionnaires for research and service purposes. I find other software designs lack the ease of use, but also lacks the simple yet professional design that Qualtric provides. Users are more likely to feel comfortable inputting information if the website looks professional.

Pros

Qualtrics is extremely simple to use for people of various levels of digital literacy. I have never been given a reason to doubt that a survey will work properly and efficiently. My favorite part of Qualtrics is the privacy it offers to users and survey creators. For research purposes, it can be extremely probleatic to know the personal identity of a survey taker. Additionally, when entering sensitive information, users need to trust the software they are using. The privacy and security measures taken by Qualtircs are of uptmost importance to me.

Cons

I have had trouble contacting customer service in the past. I contacted customer service with a question about using the software, not a complaint or problem. I contacted them via email and waited over two weeks for a reply. For a software company, I expected them to be more efficient with replying to customer questions.

AR
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Anonymous Reviewer

Verified reviewer

Consumer Goods,

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

We <3 Qualtrics!

Reviewed 5 years ago
Pros

Qualtrics makes me feel POWERFUL and IN CONTROL. It lets me translate a mess of numbers into meaningful, actionable information that my company can really use. With Qualtrics, I can see opportunities that I was blind to before. The tool is extremely user-friendly, so I spend minimal time learning how to use the tool and can dedicate most of my time to solving problems using the data Qualtrics...

Cons

I wish the dashboard functionality was available for every survey type. We love the dashboards - prefer them over reports - and would love to have unlimited ability to create and share them.

AR
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Anonymous Reviewer

Verified reviewer

Information Technology and Services, 51-200 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Great for large company employee feedback

Reviewed 4 years ago

Not for a smaller org but great option for large scale employee feedback collection.

Pros

Great for large scale employee feedback but overkill for smaller orgs.

Cons

Customer support is lacking and can be complicated to set up the logic for the surveys.

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Chloe K.

Verified reviewer

Research, 10,001+ employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Amazing! Like Google forms, but a million times better

Reviewed 3 years ago

This will make your business look so much more professional using qualtrics over other survey sites. You can also break down how you see the results after in pictures or exporting it as an excel chart to further analzye.

Pros

My university uses this software for all surveys it sends out. It is so convenient and easy to use but is also customized to my University so every survey sent out from it looks very official.

Cons

I have none! It is a great way to send out surveys.

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Melvyn S.

Verified reviewer

Insurance,

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

My experience was excellent

Reviewed 5 years ago

our users love it also

Pros

One important think to us is the UI, and Qualtrics has a great ease of use for all of the users. We enjoy it.

Cons

The one thing I like least is there are so many options sometimes I miss out on great features and functions.

Qualtrics EmployeeXM FAQs and common questions

Q. What type of pricing plans does Qualtrics EmployeeXM offer?

Qualtrics EmployeeXM has the following pricing plans:
Pricing model: Free, Subscription, Open Source
Free Trial: Available


Q. Who are the typical users of Qualtrics EmployeeXM?

Qualtrics EmployeeXM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Qualtrics EmployeeXM support?

Qualtrics EmployeeXM supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish


Q. Does Qualtrics EmployeeXM support mobile devices?

Qualtrics EmployeeXM supports the following devices:
Android, iPad, iPhone


Q. Does Qualtrics EmployeeXM offer an API?

Yes, Qualtrics EmployeeXM has an API available for use.


Q. What other apps does Qualtrics EmployeeXM integrate with?

Qualtrics EmployeeXM integrates with the following applications:
Tray.io, Make, Contentsquare, Jira, Annex Cloud Loyalty Experience Platform, SessionCam, DataGrail, SAP Customer Experience, Kantata, Tango Card, Zapier, Genesys Cloud CX, FullStory, Tethr, Stella Connect, Fuel Cycle, Dynamics 365, Reputation, Grade.us, Freshdesk, Adobe Analytics, Infegy Atlas, Salesforce Sales Cloud, Pendo, Slack, Tremendous, Tableau, LogRocket, Xoxoday, Chattermill, ServiceNow, Dynamics 365 Business Central, ClickTale, Quantum Metric, UserTesting, Marketo Engage, SAP Analytics Cloud, SocketLabs, ReviewTrackers, HubSpot CRM


Q. What level of support does Qualtrics EmployeeXM offer?

Qualtrics EmployeeXM offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

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