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ReFrame Engage Logo

Conversational intelligence and customer engagement software

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ReFrame Engage - 2026 Pricing, Features, Reviews & Alternatives

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ReFrame Engage overview

What is ReFrame Engage?

ReFrame Engage is a SaaS solution that enables staff to easily communicate and collaborate with customers through a single system while tracking and reporting on activity from the engagements. Key features include appointment scheduler, text messaging, internet calling, video chat, chatbot, customer engagement, and analytics. It allows teams to manage customer records, client retention, documents, and forms.

The responsive design is accessible anytime, anywhere, on any mobile device and QR code scanning functionality can be used for quick and easy in-person appointment check-ins. It provides security using Amazon web application firewall (WAF), data security in transit with HTTPS and TLS encryption, application-level encryption for PII data. The application resides with a private VPC with restricted access and all network flows through a secured gateway. Other features include company branding, calendar integration with Outlook and Google, task management, self-managed admin controls, API integration.

Key benefits of using ReFrame Engage

  • It provides visibility into data analytics for more predictive decisions, single user interface with SSO to create and carry out engagements with customers, removes the burden of staff using personal cell phones, helps promote remote productivity, caters to multiple workflows within a small to medium size organization or large enterprise.

  • It offers a self-serve admin console to manage notifications and send alerts to customers.

  • Unlimited number of staff can use the system and employees can manage engagements and report on any activity documented. Internal staff communication allows multiple groups of one or many staff members to communicate on a topic. The system supports customer forms and also provides a built-in custom form builder.
  • Starting price

    19usage based /
    per month

    Alternatives

    with better value for money

    ReFrame Engage’s user interface

    Ease of use rating:

    ReFrame Engage reviews

    Overall rating

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    No reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    Rating distribution

    5

    4

    3

    2

    1

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    ReFrame Engage's features

    Access controls/permissions
    Activity dashboard
    Activity tracking
    Alerts/Notifications
    API
    Appointment management
    Attendance management
    Attendance tracking
    Automated scheduling
    Availability management
    Batch communications
    Calendar management
    Calendar sync
    Calendar/Reminder system
    Call center management
    Call recording
    Call routing
    Call tracking
    Chat/Messaging
    Chatbot
    Class scheduling
    Collaboration tools
    Communication management
    Contact management
    Content management
    CRM
    Customer database
    Customer engagement
    Customer experience management
    Customer history
    Customer segmentation
    Customizable branding
    Customizable fields
    Customizable forms
    Customizable reports
    Customizable templates
    Dashboard
    Email management
    Email reminders
    Engagement tracking
    Event calendar
    Event management
    Event scheduling
    Event triggered actions
    Facility scheduling
    File sharing
    Group messaging
    Interaction tracking
    Knowledge base management
    Meeting management
    Mobile access
    Mobile alerts
    Multi-Channel communication
    Multi-Language
    Multi-Location
    Multi-User collaboration
    On-Demand communications
    Personalization
    Real-Time analytics
    Real-Time data
    Real-Time monitoring
    Real-Time notifications
    Real-Time reporting
    Real-Time updates
    Reminders
    Reporting & statistics
    Reporting/Analytics
    Room booking
    Scheduling
    Screen sharing
    Single sign on
    SMS marketing
    SMS messaging
    Social media integration
    Task management
    Task scheduling
    Team Calendars
    Third-Party integrations
    Two-Way audio & video
    Unified communications
    Video call recording
    Video conferencing
    Virtual voicemail
    Voice mail
    Workflow management

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    ReFrame Engage pricing

    Value for money rating:

    Starting from

    19

    Per month

    Usage Based

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    User opinions about ReFrame Engage price and value

    Value for money rating:

    ReFrame Engage support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Knowledge Base
    Phone Support
    Chat
    24/7 (Live rep)

    Training options

    In Person
    Live Online
    Webinars
    Documentation
    Videos

    ReFrame Engage FAQs

    Q. What type of pricing plans does ReFrame Engage offer?

    ReFrame Engage has the following pricing plans:
    Starting from: $19.00/month
    Pricing model: Free, Subscription
    Free Trial: Available | (No Credit Card required)

    These products have better value for money


    Q. Who are the typical users of ReFrame Engage?

    ReFrame Engage has the following typical customers:
    Freelancers, Mid Size Business, Public Administrations, Small Business


    Q. What languages does ReFrame Engage support?

    ReFrame Engage supports the following languages:
    English


    Q. Does ReFrame Engage offer an API?

    No, ReFrame Engage does not have an API available.


    Q. What level of support does ReFrame Engage offer?

    ReFrame Engage offers the following support options:
    Email/Help Desk, Knowledge Base, Phone Support, Chat, 24/7 (Live rep)

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