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ScorebuddyCX vs EvaluAgent Comparison (2026)
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Good recommendations?
ScorebuddyCX
5
24
4
16
3
3
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
EvaluAgent
5
13
4
7
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Scorebuddy is an All-in-One Contact Center Quality Management platform for scoring agents and analyzing customer interactions; flexible scorecards, rich dashboards, AI text analytics, Learning & Development solutions integrated in one platform; bundle or standalone solutions. 30 day free trial.
EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
43
5
4
3
2
1
24
16
3
0
0
- Value for money
- Ease of use
- Features
- Customer support
4.7
20
5
4
3
2
1
13
7
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Fotios K.
Customer Support Team lead
Tarek A.
Customer service specialist
Pros
Not enoughreviews yet
Cons
Not enoughreviews yet
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review4 years ago
- Vendor responds to reviews
- Last review3 years ago
Key features
- Total features32
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Assessment Management
- Audit Management
- Automatic Transcription
- Built-in Course Authoring
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Campaign Management
- Categorization/Grouping
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Complaint Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Customer Experience Management
- Customer Journey Mapping
- Customer Service Analytics
- Customer Surveys
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Defect Tracking
- Document Management
- Document Storage
- Employee Coaching Tools
- Feedback Management
- Gamification
- Goal Setting/Tracking
- HIPAA Compliant
- Interaction Tracking
- Leaderboards
- Learning Management
- Learning Paths/Tracks
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multiple Scoring Models
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Onboarding
- Performance Management
- Performance Metrics
- Predictive Analytics
- Quality Assurance
- Quality Management
- Real-Time Data
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Reporting & Statistics
- Reporting/Analytics
- Risk Assessment
- Risk Management
- Search/Filter
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Skills Tracking
- Speech-to-Text Analysis
- Supplier Quality Control
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Text Analysis
- Third-Party Integrations
- Training Management
- Trend Analysis
- Workflow Automation
- Workflow Management
- Total features84
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Assessment Management
- Audit Management
- Automatic Transcription
- Built-in Course Authoring
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Campaign Management
- Categorization/Grouping
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Complaint Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Customer Experience Management
- Customer Journey Mapping
- Customer Service Analytics
- Customer Surveys
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Defect Tracking
- Document Management
- Document Storage
- Employee Coaching Tools
- Feedback Management
- Gamification
- Goal Setting/Tracking
- HIPAA Compliant
- Interaction Tracking
- Leaderboards
- Learning Management
- Learning Paths/Tracks
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multiple Scoring Models
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Onboarding
- Performance Management
- Performance Metrics
- Predictive Analytics
- Quality Assurance
- Quality Management
- Real-Time Data
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Reporting & Statistics
- Reporting/Analytics
- Risk Assessment
- Risk Management
- Search/Filter
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Skills Tracking
- Speech-to-Text Analysis
- Supplier Quality Control
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Text Analysis
- Third-Party Integrations
- Training Management
- Trend Analysis
- Workflow Automation
- Workflow Management
Integrations
- Total integrations13
- Aircall
- Amazon Connect
- Assembled
- Dixa
- Five9
- Freshdesk
- Help Scout
- HelpDesk
- HubSpot CRM
- Kustomer
- NiCE CXone
- Nicereply
- Peopleware
- Redbox
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Talkdesk
- Twilio
- Zapier
- Zendesk Suite
- Total integrations13
- Aircall
- Amazon Connect
- Assembled
- Dixa
- Five9
- Freshdesk
- Help Scout
- HelpDesk
- HubSpot CRM
- Kustomer
- NiCE CXone
- Nicereply
- Peopleware
- Redbox
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Talkdesk
- Twilio
- Zapier
- Zendesk Suite
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