ServiceGuru Kiosk Pricing, Features, Reviews & Comparison of Alternatives

ServiceGuru Kiosk

Kiosk solution for customer service feedback collection

4.86/5 (7 reviews)

ServiceGuru Kiosk overview

What is ServiceGuru Kiosk?

ServiceGuru Kiosk is a cloud-based solution, which helps businesses collect feedback from customers via automated kiosk devices across multiple locations, improving online reviews and enhancing customer service. It lets users rate employees based on their performance, ensuring workforce productivity.

Key features of ServiceGuru Kiosk include survey management, customer segmentation, trend analysis, feedback collection, usage reporting, remote update/installation and touch screen functionality. It comes with tools to measure positive, neutral and negative attributes within reviews, letting users gain insight into customer service performance. The application enables firms to collect customers’ contact numbers and promote special offers as well as share marketing campaigns with them. ServiceGuru Kiosk lets users keep their reviews private and offline and make them public according to client requirements.

ServiceGuru Kiosk enables organizations to survey their customers through various elements such as sentiment responses, as well as yes/no or open-ended questions. It allows integration with various third-party applications such as Yelp!, Facebook and Google, expanding the platform for customers to give reviews/feedback.
www.serviceguru.com

Pricing

Starting from
$129/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
ServiceGuru Kiosk screenshot: ServiceGuru Kiosk weekly report screenshotServiceGuru - Customer Service Improvement and Measurement PlatformServiceGuru Kiosk screenshot: ServiceGuru Kiosk custom attribute screenshotServiceGuru Kiosk screenshot: ServiceGuru Kiosk employee rating screenshotServiceGuru Kiosk screenshot: ServiceGuru Kiosk employee performance review screenshot

ServiceGuru Kiosk reviews

Excellent
6

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.7
  4.9
  5.0
Anonymous

Great tool for measuring and improving customer service

Used daily for less than 6 months
Reviewed 2019-02-01
Review Source: Capterra

Pros
Ease of use. How it keeps our employees motivated. Customers like it since it's fast and simple.

Cons
Improved reporting would be nice but I know they are working on enhancements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shel Hattaway

A must-have for customer facing companies

Used daily for 1-2 years
Reviewed 2019-02-28
Review Source: Capterra

It's so simple to use. My patient demographic is far and wide. The interface is so easy to navigate that even my tech-fearful elderly patients use it with ease.

Pros
The way it revolutionized how we think about customer service. If you think no news is good news you are entirely wrong. Great news is great news and its even better when it instantaneous. My employees get instant feedback which boosts their morale and I am able to see exactly where and how I can improve to further satisfy my patients.

Cons
That it doesn't do my laundry. Seriously, this tool does even more than I could imagine. The developers are constantly making changes to improve it. It can now post my 5 star reviews to Google, Yelp and Facebook so the whole world can see how awesome we are. What more could I ask for?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stephanie Mills

SG review

Used daily for 1-2 years
Reviewed 2019-01-30
Review Source: Capterra

This has been an efficient way for us to get real-time feedback from our customers, which has in turn provided us the opportunity to address and fix issues as soon as they arrive. Our employees take their service resume very seriously, it’s an amazing thing to see as an employer. The kiosk is an invaluable tool for those in the service industry.

Pros
The software is very user friendly and intuitive. It gives our customers a quick and easy way to provide feedback.

Cons
I personally like the option to leave notes and write a specific review, but that hasn’t proven to be what our customers want.

Response from ServiceGuru


Thanks for the great feedback Stephanie.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Johnny Beerling

Service Guru - Great for a different point of view

Used daily for less than 6 months
Reviewed 2019-02-01
Review Source: Capterra

Great growing company. Service and communication is exceptional. Well worth it, we plan to keep service guru for years to come!

Pros
The immediate feedback and the quantity of reviews coming from customers dining in.

Cons
Ability for mis-use/mis-information (i.e. kids/employees using kiosk) Still great room for functionality and "back-end" analytics to improve.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Aimee E

ServiceGuru Rocks

Used daily for 1-2 years
Reviewed 2019-01-31
Review Source: Capterra

Very easy to utilize for staff as well as patients. The customer service with this company is top notch

Pros
The Ease of patients being able to navigate their way

Cons
There is nothing that I don't like about this software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ServiceGuru Kiosk pricing

Starting from
$129/month
Pricing options
Free trial
Subscription
View Pricing Plans

Pricing is available on a monthly subscription.

Standard plan: $129/month (or $99/month when billed annually)

Growth plan: $169/month (or $149/month when billed annually)

ServiceGuru Kiosk features

Activity Dashboard
Automatic Notifications
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Reporting & Statistics
Social Media Integration
Surveys & Feedback

API (390 other apps)
Activity Tracking (177 other apps)
CRM Integration (142 other apps)
Calendar Management (190 other apps)
Customizable Templates (188 other apps)
Data Import/Export (192 other apps)
Electronic Payments (149 other apps)
Email Integration (203 other apps)
Real Time Data (142 other apps)
Reminders (194 other apps)
Third Party Integration (239 other apps)

Videos and tutorials

Additional information for ServiceGuru Kiosk

Key features of ServiceGuru Kiosk

  • Analytics
  • Customer Activity Tracking
  • Customer Review Platform
  • Customized Attributes
  • Negative Feedback Management
  • Private Reviews
  • Response Management
  • Review Notification
  • Review Request
  • Social Sharing
  • Touch Screen
  • Usage Reporting
  • Virtual Keyboard
  • Wireless Internet Access
View All Features