Smile.io Reviews

I like how simple it is for our team and our customers to use. The UI is very nice and intuitive.

1. The widget is annoying and confuses customers, I don't like having a widget floating on our website for the sole purpose of rewards. For example, if I want to have a chat features, now I have two widgets floating around. 2. No API unless on the Enterprise version. I always detest software that doesn't allow access to their API because you're blocked out of creating anything useful that's custom to your needs. 3. The pop-up widget is confusing to customers. We should have the option of choosing a widget design, or a design that embeds itself into a page like LoyalyLion which is much more intuative for customers to use.

Smile was an amazing partner for us, suggested Smile to couple of our clients, lauched our reward program and there was no turning back. Just 4 months into deploying Smile.io, our client store started to witness improvements in their returning customer rate.

No cons, they had got a wonderful team that's supporting us as in when required

For business owners, smile io will help them to attract and retain customers by creating a unique earning programs. You can give out coupons, rewards, points, and discounts that the customers are looking for as they also want to earn as much as they spend.

It is not advisable for starting businesses to use this app as they charged 50$ monthly. It is a bit pricey but I think it is still worth to try. When I am using the app as a customer, a bug occured that alter the redeemed points I want to make but it only happened once and I think most of the apps experience bugs that is even worst then this. So, I still recommend this!

Smile.io was very easy to set up and use! A lot of basic customizations at lower tiers making it more on-brand with our site. Customer support at Smile has been super friendly and helpful throughout the process of setting up and maintaining our loyalty and referral program. Reasonable price given the capabilities and features of the platform as well.

Not necessarily the easiest for customers to use and wish they had a separate page - not just a widget - for the program. Wish there were more notification options as well to remind customers of points, etc

There are some rare occasions where you get to interact with true greatness. Smile is one of those companies where I got that feeling. They've kept it simple and understandable, but as you dive in you understand that they also are insanely powerful. What adds to the experience is the feeling that they really got your back through the support content and a knowledgeable and empowered customer support team. We're growing our customer loyalty like crazy with Smile.

We're missing multilingual support or an integration with Weglot/Langify.

-Adding and removing way to get points and redeem rewards are easy. -The simplicity of managing each members/customers on their membership. -Easily tracked transactions through points and referrals.

-Sometimes a bug would occur where points got redeemed automatically.. -There's also a bug where points are redeemed, the discount code would not appear on Shopify. -Location of way to earn points and rewards can be more visible on website.

We used Smile.io for almost a year at our company. It works very well with both Shopify and Shopify Plus. The out of the box functionalities are enough to create a very good and engaging Referral and Loyalty program. , and you can even customize lots of features. We eventually migrated to a different platform that provides more advanced features, but I recommend Smile.io to everyone who owns ​e-commerce and aims to launch a loyalty program in a short time.

The APIs are a bit limited if you want to set up an ​advanced configuration. The customer support is pretty good, but sometimes they don't really solve​ your problem.

There are many customer loyalty programs but this is perhaps the only one which offers so many features for FREE. If is extremely easy to use, setup only takes couple of minutes.

There are very limited options for customisations in the free plan

I was able to create a full Loyalty program for my Shopify Store in a couple of hours, even more powerfull than multi-million dollar retailers. A lot of funcionalities and automations, really easy tu understand and setup.

My store is in spanish and they still haven't translated the whole app... neither allow you to manually translate all the labels and strings, just a few. But still awesome and they told me that they were working on that.

Easy to set up and is visually well-designed. There are a lot of helpful articles that they have and send out to best set up and utilize this app. Provides a helpful way to give your customers more incentives to make repeat purchases.

The ability to customize this app is limited, even on the more expensive plans. The initial sales rep that I spoke to made it appear to be a lot more customizable than it actually is.

Easy to set up and easy to operate. Recent changes to the platform have improved the backend experience.

Because they design the app to be plug and play it limits the customization which causes issues for branding and user experience.

It really helped build the foundation of my loyalty program. We started using the free version and it caught on pretty quickly! The retention factor of having a loyalty program has been huge.

It is limited to very few POS systems. I left because it is not compatible with Lightspeed.

It can be set up in less than 5-10 mins. Very suitable for fashion stores in shopify. You can track and manage loyalty programs and referral programs.

Would be better if it has affiliate marketing features and its tracking system

Our rep is incredible. It's easy and intuitive to use. It looks pretty good out of the box too.

Couldn't have a custom logo for the launcher that would resize correctly. But that's pretty minor.

Such a great tool! The UI is fantastic and the functionality of the software enables us to stay in contact with our most loyal customers.

It should have come out much sooner! I had to suffer through other providers that were far less superior for too long.

- Seamless integration with Shopify and Klaviyo - Has an easy drag & drop editor to create emails - Provides in-depth loyalty stats about the email subscribers and customers

- It does have an inbuilt integration with Attentive for SMS Marketing - The email builder is basic and we will need to have the emails built on our ESPs

Being able to create referral program is priceless!

I use the free option so I'm limited to fewer options of sharing. I don't think the overall price is fair

Smile offers some excellent features for VIP programs such as discounts, free gift with purchase, and contest entries you can offer customers. Another thing I like are the milestones they allow you to set so you can create tiers in your VIP program.

Unfortunately, this service is not practical for smaller or starter businesses because they charge $50 per month and up. This is just too expensive for smaller businesses so a free application is a better option if you can't afford it, but the free ones won't provide you with as many features.

Easy to use. Love the idea of rewarding customers on purchases.

Haven't found anything to complain about yet!

I like the best that their software is easy to use and understand. The UI is very intuitive, and one of its best features is the Rewards Panel. I was able to build a personalized rewards experience for my regular customers, and it helped me gain more traction on my website. Its intuitive design integrated very easily with my shop, and its rewards panel was also very easy to use and understand for the customers.

No cons identified so far. Excellent software

It's very easy to set up - anyone could do it. Functionality is great - there's a lot of ways you can go for incentivizing customers for giving refferals.

If you want to customize some things such as referral program messages, you need a version of the tool that's priced higher.

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