SpiceCSM Pricing, Features, Reviews & Comparison of Alternatives

SpiceCSM

Integration Platform as a Service for contact centers

3.0/5 (1 review)

SpiceCSM overview

What is SpiceCSM?

SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact center will not only provide higher quality service, but at a lower cost.
www.spicecsm.com

Pricing

Starting from
$45/month
Pricing options
Subscription
Free trial
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China, India

Supported languages

English

SpiceCSM reviews

Excellent
0
Very good
0
Average
1

Poor
0
Terrible
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Value for money
Features
Ease of use
Customer support
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  3.0
Stephanie Olson

A great idea...

Reviewed 2017-04-12
Review Source: Capterra

Spice is a great program to guide my employees through processes so that they know what they need to do. The aesthetics are decent and it functions well. A lot of updates were made recently that have caused a lot of issues on our end. I have a contact and she is wonderful, but a lot of times the fixes are above my comprehension. Some of the process editor items are very straight forward and easy to use. I have limited knowledge, so the flaw could be me, but overall, it does seem to have a few little quirks that need worked out.

Rating breakdown

Ease of use
Features
Customer support

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SpiceCSM pricing

Starting from
$45/month
Pricing options
Subscription
Free trial
View Pricing Plans

Based on a per user model, Spice is easily integrated with your current systems to maximize agent efficiency. From as low as $45/user/mo.

SpiceCSM features

API (415 other apps)
Activity Dashboard (262 other apps)
Activity Tracking (186 other apps)
Automatic Notifications (223 other apps)
Calendar Management (196 other apps)
Contact Database (146 other apps)
Contact Management (149 other apps)
Custom Fields (161 other apps)
Customer Database (185 other apps)
Customizable Branding (236 other apps)
Customizable Reporting (182 other apps)
Customizable Templates (198 other apps)
Data Import/Export (209 other apps)
Electronic Payments (159 other apps)
Email Integration (214 other apps)
Reminders (199 other apps)
Reporting & Statistics (287 other apps)
Social Media Integration (193 other apps)
Surveys & Feedback (167 other apps)
Third Party Integration (259 other apps)

Additional information for SpiceCSM

Key features of SpiceCSM

  • Guided Workflows
  • Decision Trees
  • Advanced Conditional Scripting
View All Features

Benefits

Decreased training costs
Multi-brand Shared agent approach
Increased agent efficiency
Data Collection and Processing