StarChapter Reviews

StarChapter

Member-Friendly Association & Membership Management Software

4.33/5 (408 reviews)

Pros
  • We can manage our membership much better, find the meeting functionality to be a vast improvement over what we were doing and it does help us manage our finances better.Shannon D.Read the full review
  • Love the ease of ease and the professional facing website and features. Star Chapter customer service is wonderful to work with.RaeAnn T.Read the full review
  • Email tracker greatly improved our communications effectiveness; we're reaching 98% of our members and the majority of our non-members too.Terry G.Read the full review
Cons
  • If there’s a problem with either of the following (to name a few), you’ve just caused your client unnecessary setback and frustration. A problem with their payment gateway connection.Dave K.Read the full review
  • Has paid for itself in removing the tedious administrative tasks as well as the human error mistakes.RaeAnn T.Read the full review
  • There is truly not anything I can say bad about it.AJ C.Read the full review
89%
recommended this to a friend or a colleague
Danna Schacter, CRA, IGP

Easy to use, great customer service

Used daily for 2+ years
Reviewed 2019-05-01
Review Source: Capterra

We have been using StarChapter for 3 years, and I have been the technology director for all of that time. StarChapter is a life-saver. It makes it fast and easy to upload/create content, post new meetings, email our community, manage members and non-members, etc. We used to have to use a combination of an HTML site, Eventbrite, PayPal, and Mailchimp to do what StarChapter can do all by itself. It definitely provides more value to the board and to our members and community.

Pros
The majority of the software makes it very easy to manage our chapter's website, from meetings and payments to board transitions and communication. StarChapter provides ample live and pre-recorded instructional videos, as well as an extensive "knowledge base" of articles. When I can't find what I need, or when there is a problem, I can submit a support ticket. I always get a response in under 24 hours, usually less than 12.

Cons
If you want to create complicated web pages (more complex than the template pages that are provided), you need to know a bit more about website design. It's not as user friendly for those who aren't tech savvy. Also, sometimes the editing/formatting features can be a bit frustrating, like using tables and things for page design.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Debbie Reece

Great value and easy to use for chapter associations

Used daily for 2+ years
Reviewed 2020-01-30
Review Source: Capterra

I've used Star Chapter now for 10 years. Over this time things have gotten much better and easier to use. It is important to small chapter associations with multiple volunteers to make something simple they can use, and then actually do use it to get things done. I am the only paid staff person for my associations so its great to have the support and help with my committees.

Pros
Its simple and has the website/database/financials/surveys/emails all in one.

Cons
The email system is not pretty and has too many templates hidden/buried to update. Make it look more like constant contact and I have no more complaints. Love it

Response from Star Chapter


Thank you for your feedback, we are happy to announce that an update to the email functionality and templates will be available soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alisha Praznik

Small Texas Association

Used daily for less than 6 months
Reviewed 2016-12-22
Review Source: Capterra

There are some features of the software that are excellent. I really like the email communication interface. Our biggest concern is that there is very little ability to customize to your association needs. Customization of the site is not an option and work around options are complicated, confusing & time consuming for the board. Communication between the front and admin end can be mismatched. If you are ok with small things like application field names not matching profile field names and back end names, but being similar it's fine. If you are ok with having drop down menus on your application, but not on your individual profile editors, which results in somewhat of a mismatch of information, you will be fine. For our Association, it's all small things that you will encounter with the software, scrolling down pages of data, the overall display of profile editors, etc... that will make things difficult for the board and for membership. It's very important to understand that these items can't be changed even with a work order and in our eyes this is a major limitation of Capterra. Overall, the system functions, but it isn't the easiest software to manage and it will take a MAJOR commitment on the part of the associations board to make this system work as best as it can for your association. If your Association is small and doesn't need much in the way of tracking and display, CME, spreadsheet export, and more, Capterra will be a good solution. I will say compared to a fully customized website development it is more economical for all involved, despite the commitment it requires.

Pros
The email communicating system.

Cons
The mismatch of options on the front end, individual profile end, and admin end of the site. The inability to set standard views for daily use (defaults for individual members) The complicated way the profile editor is displayed. The inability to have custom drop downs made (similar to the State drop-down) for large comprehensive lists - these need to be on both the front end - application and member profile editor as well as the admin member manager area.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Tracey Hoover

Choose StarChapter for a Streamlined, Easy-to-Use, Time-Saving Association Management Software

Used weekly for 6-12 months
Reviewed 2019-08-13
Review Source: Capterra

Before StarChapter, we had a website that we built and maintained ourselves. It was outdated and hard to administer. We used an email campaign software, an invoicing software, paid hosting fees, used a security software, and tracked attendees at our events in a spreadsheet — it was a bulky way of operating. Our organization looks so professional now! We were able to consolidate all our other systems into one which is such a time saver! I'm not sure we're saving any money, but the time, ease of use and professional image is worth it. I highly recommend that anyone in an association consider StarChapter. I couldn't be happier with a management software.

Pros
StarChapter has streamlined our volunteer organization's processes and saved each of us time — which is important as volunteers! It's eliminated the use of an email campaign system and invoicing system. It has streamlined our communication with the newsletter feature, and contacting members and non-members with the email templates makes our roles simpler. I love that each of our board members are learning how to maintain their own pages through StarChapter's Knowledgebase. Everything you need to know is in there and it's presented in a style that's easy to read, follow and understand. I've had to request support for a couple items that were more complex than what I could handle, and their support team has responded within a day or two to resolve the challenge.

Cons
I've been using the software for about eight months. I think I still have so much to learn — it's a very robust software — yet they do make it easy to use. I just wish I could dedicate more time to really diving in to understand the connections between the modules and how to maximize the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Desiree Sparr

Useful tool for Chapter management

Used weekly for 1-2 years
Reviewed 2019-07-23
Review Source: Capterra

Overall, it’s a vast improvement from how we were managing our chapter. However, there are definitely parts that could be better.

Pros
This tool greatly helps us manage our chapter and events by automating processes that we used to do manually. Gone are the days of tracking everything with spreadsheets. New member sign ups and membership renewals are a breeze, we are able to link to a payment gateway and accept payment directly though or website, and best of all, members can update their contact information at any time. Event registration, sign-in, and payment is also easy. And being able to run reports from the software is great.

Cons
It’s difficult to update the website unless you have prior experience. The reporting function is lacking by not being able to include all data that we want. And while sending emails from the software is great, having to manage this or respond using an outside email provider is very cumbersome. It would be better if we could read emails in the software. Also, not being able to create and send continuing education credit certificates through the software is a huge miss!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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RaeAnn Thompson

Star Chapter is the best ASM system!

Used daily for 2+ years
Reviewed 2019-07-24
Review Source: Capterra

Great public website that allows online meeting registration.

Pros
Love the ease of ease and the professional facing website and features. Star Chapter customer service is wonderful to work with.

Cons
I honestly do not have any. Wonderful software for the price. Has paid for itself in removing the tedious administrative tasks as well as the human error mistakes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Christine Evans, CPIM

Easy to Use

Used weekly for 2+ years
Reviewed 2020-01-31
Review Source: Capterra

Pros
Easy to use, works well with payment processers, integrates well with APICS Corporate to pull in member information in a timely manner

Cons
The Lite version has limited functionality. Help documents do not apply as they are written for other non-Lite versions. Spend way too much time trying to find some parts for updating the site.

Response from Star Chapter


Thank you for your feedback. We are always expanding our Knowledgebase. If you have any suggestions, we'd love to get your input. Please enter a support ticket so our team can work on it.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Melissa Shriver

StarChapter

Used weekly for 1-2 years
Reviewed 2019-05-03
Review Source: Capterra

We’ve been very happy.

Pros
I like how it organizes everything. We have all our meetings, membership etc. we have board documents. It’s a great tool! I love the communication tools and tracking. We really have simplified our whole process.

Cons
It can seem that it may not be the best bang for your buck at first because you’re not really using it to its full potential. As you get deeper into it and learn all the functions and capabilities of the program you definitely feel like it’s worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kerry Hacker

Good for the basics

Used daily for 2+ years
Reviewed 2020-01-30
Review Source: Capterra

Pros
StarChapter combines all of the functions chapters use for membership/website/registration under one "roof". This can save time and provide additional functionality.

Cons
The options for website customization are quite limited, and the design options are very basic. Some functions also do not work well which can be aggravating.

Response from Star Chapter


Thank you for your feedback, we really appreciate it as it helps us improve our product. Our new layout series, the M Series, is available! The announcement has had an overwhelming response. We are currently scheduling redesigns to this new layout series. If you'd like to add your chapter to the waitlist to start the new year with a new look, please submit a ticket to our support team. The impact of a brand-new website design on an organization can be significant to your membership, sponsorship, and volunteer programs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Jennifer DuPlessis

Near Perfect

Used weekly for 2+ years
Reviewed 2020-01-30
Review Source: Capterra

Pros
It is a cost-effective way to manage association information, particularly with officer transitions. It also allows for quick and easy web site updates and various notifications to different member types. It has made membership information management and document retention a breeze as well!

Cons
Meeting registration requires multiple steps, which may be a deterrent for members who don't often use a computer or need to take extra steps to pay for an event , etc.

Response from Star Chapter


Thank you for your feedback, we really appreciate it as it helps us improve our product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Laura Tyndall

StarChapter is serving us very well!

Used daily for 6-12 months
Reviewed 2019-08-14
Review Source: Capterra

Moving to StarChapter has benefited us in many ways. Our association member management was based on spreadsheets so this is so much better. Our prior website was significantly outdated, so again, moving to StarChapter was a great improvement. We did lose functionality in that our prior financial system was Method (had limited member management) and did interface to Quickbooks. However, StarChapter's ability for on-line dues management resulted in a significant dollar collection in our first couple months of being live which was a very pleasant result. We are very glad to have made the transition to StarChapter.

Pros
Software has a great website component - catalog of website pages format and views, flexible build, sleek modern look and great background site security. The website provides a "wow" factor. The Association management portion of the software has many tools for membership management, event management, dues management and email communications functions. All are very helpful. There are a number of on-line resources serving as a knowledge base and their support is wonderful. Most questions are answered within 24 hours. Members also really like the ability to pay dues or make donations or purchases on-line.

Cons
As a heritage culture society we had a few membership/group use case issues that the software couldn't really address and there wasn't much guidance on possible workarounds. We needed a few more project hours on our implementation phase (we were turned over to support before we went live). There needs to be a user manual document to further define screen fields as there is great flexibility in the system. While the videos are helpful, they don't provide enough detail for taking the system to beyond a basic level. The other key limitation is the lack of interfacing to financial systems like QuickBooks. While we really like the ability for members to pay dues or buy from store via credit-card, there is double entry for bookkeeping due to lack of interface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Dave Kyman

Room for improvement, but outstanding product & service

Used weekly for 2+ years
Reviewed 2019-05-01
Review Source: Capterra

The ACFE has 188 chapters world wide. I'm the Vice President of the San Diego Chapter and a member of our National Leadership Council of 12. I'm asked routinely throughout the US about StarChapter and sing your praises for the outstanding job you do. In hindsight, I'm hoping StarChapter does get the opportunity to begin showing signs of growth and maturity in their website platform and processes. I'm saying this from a truly humble place myself as I've just taken our own local chapter from 26 members (7 of which were board members) to now over 100 by biting the bullet and making the changes necessary to move us forward.

Pros
Although there's much room for improvement in certain functionalities, StarChapter provides an outstanding product & service and their tech support staff has always been extremely professional and well versed in all things website maintenance.

Cons
1) Somehow your organization needs to find the budget for true novice to intermediate tech support to handle incoming calls, assisting with the rudimentary or emergency items. Currently, Customer Service Agents solely manning the phones to either set up Tech Support Tickets or redirect customers to go online followed by a 24 – 48 hour wait time for an initial response. By the time the client receives their email answer or online chat meeting, it could be 3-6 business days later in total. Remember, your client’s bottom line is priority #1. If there’s a problem with either of the following (to name a few), you’ve just caused your client unnecessary setback and frustration: • A problem with their payment gateway connection. • A problem with their membership or event registration processing correctly • A problem with email blasts going out correctly 2) Update your website portal to include proper “how to” instructions. I'm sure you feel you’ve already done so but 80-90% of the time, this is not the case for those clients that are self-doers. 3) For 3 years I’ve been working with StarChapter and must have suggested at least a dozen good suggestions for your website engineers to create/fix and still have not seen the changes produced. I’ve even offered to pay out of pocket for these changes and yet still no further action is available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kate Connally

All Around Great Service at a Great Price

Used daily for 2+ years
Reviewed 2019-07-30
Review Source: Capterra

StarChapter is fantastic for the price. Previously, we did not have the ability to provide our members with a secure space on our website for accessing members only information nor registering for our events. We're now able to do that and so much more which really added to the membership benefits we are able to provide to our members. The simple, straightforward design to our website allows our members and non-members to easily access information and register for our events at a fantastic price for a non-profit organization.

Pros
The ease of use that allows us to have a members only section on our website; the quick and straightforward set up and designs for each page on our site; the ability to adapt pages to include accessibility options for folks using screen readers or are hearing impaired.

Cons
The communication tool - we've been using Constant Contact for several years and we've found the flexibility both in e-list management and design that CC provides will keep us using that service over StarChapters.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Celeste Shepherd

StarChapter as a Platform

Used daily for 2+ years
Reviewed 2019-05-13
Review Source: Capterra

It’s 100 times better than the Wordpress platform we used previously, especially with regard to the membership piece. The four pieces of advice I would give are that: 1) it will make your life a lot easier if you have a central person who will be mostly responsible for knowing how to use the platform and doing most of the work on it. 2) If you are switching from an existing membership platform to StarChapter, anticipate that there will be bumps. Not horrible, but it will take a decent amount of time once it launches to get your membership acclimated to the new system and make sure the information is correct. Not everything will transfer over exactly the way you thought it would. Emails will need to be verified before anyone will be able to receive what you are sending. There is some hand holding of the membership during this stage. 3) Take time to get your members and non-members verified so that people are actually receiving your emails. 4) If you can, have a payment portal as part of your StarChapter system.

Pros
There is a learning curve to get familiar with the program, but once you do, it is pretty straightforward and relatively user friendly. It is nice to be able to use one platform for the website, events, and email communications.

Cons
Creating the events and communications can be frustrating from a formatting perspective if you aren’t used to it – but that is the same in most platforms. And also like most platforms, there are some quirks that you end up just working around to get it to do what you want. It’s hard to keep the bookkeeping 100% accurate, so I wouldn’t utilize StarChapter’s reporting as your only source of financials.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Shannon Davis

Star Chapter for a small Professional Organization

Used weekly for 1-2 years
Reviewed 2019-07-23
Review Source: Capterra

Overall, it has improved MANY of our organizational functions. We can manage our membership much better, find the meeting functionality to be a vast improvement over what we were doing and it does help us manage our finances better. As we have no paid staff, maintaining does seem to fall to one or two volunteers, which is going to get old. The is more of an organizational issue though. I would recommend the program for people like me that have a basic tech savvy, as overall it is easy to use. I find the online support database to be far too basic and at the same time hard to find information, so I tend to send in customer support requests a lot and they are excellent in that type of support.

Pros
I liked that they provided the initial set-up and conversion from our previous web-site. I like that over-all it is easy to manage the site and to update content. Please note that I do NOT have an IT background and learned everything from scratch. We are looking at an organizational name change, so it will be interesting to see if I still hold this view once I tackle that project. I have always had great customer support when I have a question, even when I pose something that the program can't do.

Cons
It is not intuitive for someone that doesn't have skills in web design. I have to research and learn new options, not just pick them up along the way. I find some of the finance and accounting functions too basic, as well as only a basic reporting functionality. There also don't seem interested in updating and adding functionality, just maintaining what they have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Judy Thompson

StarChapter Customer Support never makes me the fool

Used daily for 2+ years
Reviewed 2016-10-05
Review Source: Capterra

Having been with StarChapter for a couple years now, I really like the customer service experience. I've learned to check out the online videos (sometimes beyond my understanding), but I have learned that -- if things aren't clear -- submitting a Job Ticket gets a quick response. And unlike some other software companies I've used (but won't name), the people who talk to me or email back and forth with me until I understand NEVER make me feel like I'm the idiot who doesn't understand functionality. That's so refreshing! If you're a small one-person office like I am, with sometimes-help from college interns, I highly recommend StarChapter. They offer reasonable pricing with no long-term contract. They let you take your time in adopting the different feature capabilities. And once you're up and running, they're an awesome value for the monthly spend!

Pros
Ease of learning how to do stuff for someone who isn't a technology nerd. Sometimes that means my current intern has to look at the video and then show me, but once the lightbulb goes on, I can do 'most anything.

Cons
Some of their training videos have left me wondering what I just watched. That's when I reach out to a digital native / millennial to help me "get it." Or, I submit a job ticket.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Francesca Radabaugh

My Review

Used daily for 2+ years
Reviewed 2020-01-30
Review Source: Capterra

As noted in my previous comments, overall there is a great value to the software but I am worried that myself and my clients will need to start looking to other products to service our need if some feature enhancements don't start being created. It seems like the product is stagnant.

Pros
I like the ease of use and connectedness of all of the software segments. The product also gives a lot of functions for the price which makes it an easy sell to our clients from a value standpoint.

Cons
Some items are clunky and not as nimble as they could be. I also feel like starchapter has stopped developing enhancements or improvements outside of the website templates that they sell for a fee. I would like to see more robust reporting or the ability to build ad hoc reports, enhanced functionality on the events with regards to promo codes/discounts, adjusting registrant information/substitutions, and more robust functionality with the eblasting system.

Response from Star Chapter


Thank you for your feedback, we really appreciate it as it helps us improve our product. We are sorry to hear that you're experiencing difficulty with the reports and some of the functionality. If you could please enter a support ticket, our team will get in touch with you to get more information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Susan Selseth

A great value

Used daily for 2+ years
Reviewed 2018-10-23
Review Source: Capterra

The customer service/tech support department is great. They are responsive and problem solvers. One of the great features of this software.

Pros
I like the newsletter feature the most. I can create digital newsletters by template.

Cons
The cons for the software are that it doesn't fit with how our association works. The software is more designed for "chapters" of associations as opposed to a single association. We have COMPANIES as members (we are a 506(c)(6) trade association), and staff of those member companies are also considered members. So the billing/invoicing feature doesn't work for us, nor does the online registration for the most part. I also don't use the mass email feature because we leave it up to our members to create their own accounts, and there are thousands of individuals who might do this. It is easier for me to use Constant Contact for an email database and I have a link on our website's home page that allows people to add themselves quickly to Constant Contact. I also use CC for online registrations. I use QuickBooks for all invoicing and for our membership database. The software witih StarChapter simply doesn't work in the direction I need for our type of association.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lillian Chrispyn

Best Update for Our Chapter

Used daily for 6-12 months
Reviewed 2020-01-30
Review Source: Capterra

My experience was great! From the first call that got my questions answered, getting everything set up, knowledgebase, and getting help when I can't find answers to my questions - it's been a very smooth process. I'm very happy with our selection and don't see us switching away from this platform.

Pros
Being able to have a Member Manager page, easier set up for events, invoicing system, and communication platform. These were all pieces missing previously. StarChapter has helped to make almost everything easier.

Cons
It can be difficult to update certain things. For example: getting the correct address to appear on invoices (or get it on invoices at all). It needs to be updated in three different places. It would be nice it you could change it in one spot (in settings for example) and have it feed to the others. Also, there seems to be a disconnect on the member login side. When a primary contact renews membership, it doesn't renew anyone else with them. Not sure how to fix that, but it hasn't been a major issue that needs to be addressed yet. Just a convenience thing.

Response from Star Chapter


Thank you for your feedback, we really appreciate it as it helps us improve our product. Please enter a support ticket, and our team will get in touch with you to provide any necessary help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Charlotte Mihok

StarChapter Review 10/23.2018

Used daily for 2+ years
Reviewed 2018-10-23
Review Source: Capterra

We are able to market our events with ease and efficiently. It solved the issue of mass emails. Membership is easier to track and to communicate with those members. I like StarChapter; it's fees are spot-on and I have recommended it to other associations.

Pros
Top items: 1) Ease of access from any location. 2) Ability to have most of the associations information in one spot 3) Email communication 4) Reports available. Love the graphs for membership, meeting attendance, etc... 5) Love that the members can download the meetings they attended to track their own CEH credits. 6) Love how the support team gets back promptly on issues. 7) The newsletter StarChapter sends out although finding time to read it gets in the way. 8) The ease of using it. It's not hard to train others to use it.

Cons
Least liked: 1) Email verification. 2) The difficulty to find where to change some information and the need to ask what page it is on. 3) Renewing a members dues from administrative point of view has been difficult. 4) Would like notification of any issues concerning members. 5) Screen size for creating an event. Would like it bigger.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tom Morrill

Constant Contact vs Star Chapter

Used daily for 6-12 months
Reviewed 2019-07-24
Review Source: Capterra

Member management will be better. All board members have access to snapshots of the business including revenue and meeting attendance.

Pros
Several features for chapter management seemed to be an advantage to Constant Contact. Communications to members, non-members and expiring members seemed to be be better.

Cons
Can't call anyone for support. Users are required to submit an online ticket and wait usually 24 hours to get an answer. This isn't helpful when trying to meet a deadline and run into trouble. Some event registrations don't show up in orders and I must do manual reconcilation of credit card payments (I'm told to avoid this we need to upgrade to PayPal Pro. Constant Contact worked fine with Standard Business PayPal). Requires our NAHU members to create an account and "log in" when registering.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Pearl Ford-Fyffe

Top of the line association management

Used daily for 2+ years
Reviewed 2016-10-05
Review Source: Capterra

I highly recommend Star Chapter to every association leader looking for an effective, efficient and affordable comprehensive association management system. Star Chapter does it all for each of my chapters; membership management, event management, communications, online payments and reporting. If you're looking for one solution that does it all, look no further!

Pros
I like Star Chapter because it provides a comprehensive association management system that is effective, efficient, and affordable.

Cons
There are a few added features I have asked for and hope will be implemented in the near future, such as scheduling of email distributions based on specific dates and event invitations that include "Yes" and "No" buttons with tracking of member responses so they don't receive invitation reminders if they have already indicated they cannot attend an event.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Peter Blok

Complete & easy to use. Great support

Used daily for 6-12 months
Reviewed 2016-06-15
Review Source: Capterra

After a disastrous experience with another solution we turned to Star Chapter. We received terrific help getting started. With the help of our starchapter project lead, Erin, we were up wiht an operating with a professional website in 2 WEEKS. We started the first week of December 2015 and were up Before Christmas. And it all worked! We update the site regularly. When we run into something we don't understand the StarChapter support is there to help. We have always gotten a solution within hours of asking. We had one time when the site was down. Within minutes of sending the email to support we were up. I think the StarChapter solution and the support team are great. Anyone with a professional society or similar membership group should look at this solution seriously.

Pros
Complete, Easy to use, we can have more then one person work on the back end We dont'' need a "software guy" to make it work.

Cons
The initial learning curve is something you have to deal with but its much easier than learning Joomla or HTML.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Carla Sims

User Friendly for Anyone

Used daily for 2+ years
Reviewed 2020-02-06
Review Source: Capterra

Pros
I like being able to edit any portion of the software at any time. I like that it is a word-friendly software to make the text appealing as well as being able to add images. I also like the payment portal; setting up the customer ticket options gives you the ability to make items required during a registration of an event.

Cons
At this time, the only item I do not find easy to navigate through are the reports. The reports are not easy to build or customize for each event. I tend to have to make an extra step in my process to match the entries.

Response from Star Chapter


Thank you for your feedback, we really appreciate it as it helps us improve our product. We are sorry to hear that you're experiencing difficulty with the reports. If you could please enter a support ticket, our team will get in touch with you to get more information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Pearl Ford-Fyffe

Outstanding comprehensive association management system

Reviewed 2016-01-21
Review Source: GetApp

I have used Star Chapter since 2012 for multiple associations I manage. Of all the association management systems currently available, I found Star Chapter to be the most comprehensive and cost effective online software on the market.

Pros
Star Chapter is user friendly for both members and administrators. Customer support is great and highly responsive to questions or problems. Training and resources for administrators and Board members are excellent. One of my groups consists of a senior chapter, a young professionals chapter and a non-profit 501(c)3 education foundation. They wanted one website for all three organizations with capability to manage each of them. The Star Chapter tech team was wonderful in working with our volunteer Board and communications committee to develop a website "skin" that would function on Star Chapter's system.

Cons
I have some Board members that find it cumbersome to RSVP for a meeting when responding to an email invitation. They would prefer a one click method to indicate if they will attend or not, rather than the multiple steps Star Chapter's system requires to login as a member and register to attend a Board or committee meeting that doesn't require a payment. I have asked Star Chapter to consider changing the system to allow for a "yes" or "no" response when members are responding to a system generated event invitation. We had this with Cvent and it worked extremely well.

Rating breakdown

Value for money
Ease of use
Customer support

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