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SugarCRM vs HubSpot CRM Comparison

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Overview

SugarCRM is a Social CRM tool that includes full sales, marketing and support automation, email integration, reporting, team...

Category Leaders

Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

40

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

50

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

100

124

94

26

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

5

4

3

2

1

1,724

921

160

34

13

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

This software is a mostly great well-rounded CRM, and their support team is fantastic with any questions.

JT

Joe T.

SugarCRM is the best CRM, easy to use, solid and robust, easy of integration with ERP, VoIP and Jaspersoft and Revolution.

PG

Patricio G.

It really allow the small business companies to track sales, invoices, bills and market to our customers in a better way. This CRM is so easy to use just because of its great users interface.

Mark S.

Pros

The pricing is excellent. We use it mainly to track web hits and who was hitting our website, I have used Lead Forensics in the past and this is as good if not better and it comes for free.

TR

Tony R.

Love the email tracking and wonderful having contacts all in the same place. As a solopreneur, it is like having a virtual assistant.

AR

Anonymous Reviewer

The overall experience is good, very good. You can have multiple users answer chat and email and the UX is very good.

PG

Pietro G.

Cons

Which is ridiculous, any permission system should be deny by default. The email module which we use heavily is unreliable.

CM

Chris M.

Difficult to navigate and figure out how it worked. There was no customer service to call on and google searches for fixes proved fruitless.

DR

Diane R.

A CRM without an automatically tracked last activity is useless. There are somework arounds that don't work for email rendering this product useless.

SB

Shelly B.

Cons

Also, there is a hard limit of 1,000 custom fields, which is not something you can even buy more of, which in my opinion is a severe limitation.

ZP

Zach P.

Lack of industry specific columns or trackers. Lack of customization to suit the needs of the industry I was in.

Ryan C.

There have been multiple times where we lost data and data was unretrievable.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last review19 days ago
  • Vendor responds to reviews
  • Last review4 days ago

Key features

  • Total features53
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Management
  • CRM
  • Calendar/Reminder System
  • Call Management
  • Call Monitoring
  • Campaign Management
  • Cataloging/Categorization
  • Client Management
  • Client Tracking
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Service Analytics
  • Customer Support
  • Customizable Scoring
  • Customizable Templates
  • Data Import/Export
  • Demographic / Firmographic Data
  • Document Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Field Sales Management
  • Forecasting
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Marketing Automation
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Multiple Scoring Models
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Process/Workflow Automation
  • Project Management
  • Proposal Generation
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Records Management
  • Recurring Tasks
  • Referral Tracking
  • Relationship Tracking
  • Reporting/Analytics
  • Routing
  • Sales Forecasting
  • Sales Pipeline Management
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Source Tracking
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Visual Analytics
  • Workflow Management
  • Total features69
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Management
  • CRM
  • Calendar/Reminder System
  • Call Management
  • Call Monitoring
  • Campaign Management
  • Cataloging/Categorization
  • Client Management
  • Client Tracking
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Service Analytics
  • Customer Support
  • Customizable Scoring
  • Customizable Templates
  • Data Import/Export
  • Demographic / Firmographic Data
  • Document Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Field Sales Management
  • Forecasting
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Marketing Automation
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Multiple Scoring Models
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Process/Workflow Automation
  • Project Management
  • Proposal Generation
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Records Management
  • Recurring Tasks
  • Referral Tracking
  • Relationship Tracking
  • Reporting/Analytics
  • Routing
  • Sales Forecasting
  • Sales Pipeline Management
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Source Tracking
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Visual Analytics
  • Workflow Management

Integrations

  • Total integrations292
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations824
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

HubSpot CRM logo

HubSpot CRM

Hubspot CRM was the first CRM that I really enjoyed and was great for day to day tasks.

Reviewed 3 years ago
Pros

Hubspot CR is great for a lot of reasons but primarily I found it to be the strongest when it came to assigning tasks, organizing leads and contacts and putting together practical strategies within the CRM for our team. It was also a free to use platform which allowed us to get our feet wet without having a huge commitment

Cons

There is somewhat of a learning curve and it is definitely not has robust as other CRMs that we have used such as SugarCRM or Salesforce. This isn't a bad quality but it is something which we liked less.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

HubSpot CRM logo

HubSpot CRM

HubSpot is an excellent CRM! It integrates with the HubSpot marketing platform and is easy to use.

Reviewed 4 years ago

HubSpot brings more leads to our sales team and allows us to win more customers. We benefit from greater efficiency, lower costs, and increased revenue.

Pros

SimulTrans moved from SugarCRM to HubSpot CRM to integrate with the HubSpot marketing platform used by our company. It provides centralized intelligence of marketing and sales activities in a unified platform. Our sales team receives more leads, closes more deals, and spends less time on administration. Our company benefits from greater efficiency, lower costs, and increased revenue.

Cons

We have complex commission reporting requirements that the HubSpot reporting add on could not accommodate. We used a connector from cData to access the HubSpot CRM data from our JasperReports Server to calculate commissions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

HubSpot CRM logo

HubSpot CRM

HubSpot has it all! We switched from 1CRM

Reviewed 4 years ago

We moved from own-server systems to cloud hosted 1CRM, touted as seamlessly offering everything, but we finally gave up on persevering with half-baked and really unfriendly functionality, and even putting up with the rude and disdainful "support" of paying customers, when we got the big red "your data is not secure" warning. So much for SugarCRM and this 1CRM derivative. We considered Salesforce, where...

Pros

Super intuitive, excellent UX, great to use, simple setup, guides you through all the steps, mega friendly. This was such a relief after our nightmare with 1CRM.

Cons

No cons were added to this review