Page 3 | WaitWell Reviews - Pros & Cons, Ratings & more

Qmatic

Qminder

QLess

WaitWell gets rid of crowded waiting room. Customers can make an appointment or join a virtual walk-up queue using their mobile device (QR code or SMS text) or by clicking a link on the organization's website or using an optional kiosk. Staff view all tickets from a simple queue screen.

WaitWell

Android

Web-based

iPad

iPhone

Quality Control Specialist

It has a very nice and friendly interface making it simple and easy to use and manage. Also, it provides an easy way to improve and support my working experience and it saves much time.

Associate Quality Engineer

WaitWell is incredibly good as it includes benefits like efficient scheduling, reduced no-shows, improved organization, and enhanced customer satisfaction.

Operations Officer

I like its intuitiveness, user friendliness and usability. WaitWell has a great and responsive customer support team, very responsive and supportive.

Software Engineer

Nice and receptive to ideas is the personnel. Everything has gone really well with excellent line management and supportive staff.

Owner

It's frustrating that we're charged for how many texts get sent out so our messages are limited to carrier standards.

Relationship Manager

WaitWell is an amazing and powerful queue management and appointment scheduling tool that ensures our customers can easily join a queue which reduces waiting time.

What i like best about it is that we can easily track the status of waitlist. It has really been easy to manage appointments and attend to the customers on the wait list easily and quickly.

Business Analyst

The simplicity, cost effectiveness, support and customizability of features are all aspects that our organization liked most about the software.

Director, Student Transitions and Success Centre

The customization abilities, incredible customer service, and user friendliness of Waitwell all make this product the best I've seen.

Senior Software Consultant

With it, it's very easy and simple to join and manage queues and it seamlessly integrates with Zoom making it easy and straightforward to join virtual meetings.

Registry Agent Clerk 

Wait well helps us to manage line up very well. All our clients appreciate the feature and love it.

Administrator

I like that WaitWell is easy to use and all bookings can be done online. The software comes with great visitor management features.

Technical support

Very helpful to track visitors and appointments for them. API also is supported to link to other services.

Sales and Marketing Manager

It's the best queue management that delivers better customer workflows. It reduces customers walkways and also delivers shorter customer service time.

Business Development Manager

I am a big fan of WaitWell as it allows me to schedule and queue up clients for investment seminars.

Tour Consultant

I can't remember anything that disappointed me while using it so i lack nothing to dislike.

Senior Manager

There aren't many drawbacks, however if I had to complain, the WaitWell sign-up page could be more tailored to our brand.

Managed Services

The cost is expensive and may not be covered by insurance. Sometimes, this may make it difficult for some individuals to use.

Square Appointments

Swiftlane

Queue-it Virtual Waiting Room

NextMe

The  Sovereign  and polished Waitlist status  Management tool.

An outstanding and incredible queue management tool. 

We're pleased to hear that you highly recommend WaitWell. Thank you for the review!

Praisworthy scheduling skills

We greatly appreciate your positive comments!

I like how it has helped us run our business with ease

Visitor Management made easy with waitwell

Fantastic waiting operations

We're thrilled to hear that you find WaitWell fantastic!

The Game Changer in Booking Appoitments 

Best Software For managing Visitors 

We're thrilled to hear that WaitWell excels in visitor management and that you've had a great experience with no issues!

Perfect For Scheduling and Visitor Management 

We appreciate your positive feedback on WaitWell's performance.

Our goal is to make five minutes seem like 30 seconds, and WaitWell helps create that environment. Our customers know that they are waiting for the service and can see on the TV if they are next up.

Easy to maneuver queue system and very effective

We're glad WaitWell enhances the waiting experience for your customers, making it feel shorter. We're committed to ongoing improvements, so if you encounter any challenges with updates, please don't hesitate to contact your account manager, and we'll address them promptly. Thank you for your valuable feedback!

Excelente recomendado exitosamente defikitivamente

Excwlente recomendados 

Exclusively recommended

overall, it's a cost-effective tool, customer satisfaction increased

WaitWell Review

Thank you for sharing your seamless integration experience and the time-saving benefits for your customers. We understand there might be a learning curve initially, and we're here to support every step of the way.

Extremely satisfied with everything so far. Meets all my needs

A comprehensive tool

Your positive experience is our goal, and we appreciate your feedback!

Such an Amazing Tool!!!

Thank you for your positive feedback, Prishita

Review

Nur, thank you for sharing your feedback!

- Waitwell team is easy to work with. They understand their product, offer multiple solutions to meet business problems, and have the service delivery context- Developers move quickly and produce enhancements are available multiple times a month

  Why Waitwell Queuing Solution Is Right for You

Hello Jennifer. Thanks so much for the feeback. I'm happy to share that the Google integration is nearly done. Thank you so much for choosing WaitWell. 

Extraordinary! From the assessment to launch, they were accomodating, professional, and resolved any questions or issues very quickly which made the process that much easier.

Great Application & Service!

Annie, thanks so much for this very detailed feedback. WaitWell is a learning organization and we are always working hard to improve our software so that it better meets the needs of our customers. Glentel has been amazing to work with and has helped us to refine our product to better suit the Enterprise market. We are happy to hear that you have had a good experience with our Product Management team and we will make sure the feedback you provide here makes its way back to them. Thanks again for choosing WaitWell. 

Our overall experience has been very positive. We are less than a year out - but I am looking forward to seeing a year's worth of statistics and the ebbs and flows in our traffic.

WaitWell was a THE solution to organizing our student traffic.


Thank you for sharing your experience with WaitWell! We're delighted that you find the software easy to use on both ends. It's always rewarding to see customers appreciate our commitment to great support!

It has been a great experience. The support has been incredibly helpful. 

WaitWell is Amazing

Thanks so much for your feedback, Chance. We really appreciate the opportunity to manage lineups at your busy office. We are so glad to hear that WaitWell has helped to optimize efficiency and to increase your Google reviews. SMS messaging is an actual cost and WaitWell only charges for outgoing SMS texts. Please reach out if you want to go over your settings together to see if it's possible to optimize for SMS texts. Thanks again for being a WaitWell customer. 

The business problem we are solving is basically safe management of queues in order to provide top-notch customer service to clients. Some of the benefits we have realized are increased customer satisfaction, lots of referrals, repeat visits, increased effectiveness, efficiency, and productivity. 

Innovative, Safe and Effective Time Management Software

Thank you Beatrice for your detailed feedback. Our product is all about customer experience and we are happy to hear that WaitWell is helping your organization to deliver better customer experience. 

WaitWell staff have been great to work with and they are always willing to listen to enhancement suggestions. 

WaitWell Queue Management

Thank you Dennis for the positive review. Changing to a digital queue is a significant change for any organization but your staff really rose to the challenge and we are happy to see the change paying off for your organization. 

People are happy to be able to wait in the comfort of their own vehicles rather than waiting outside in the cold, rain or heat. It's also wonderful for clerks to not have to see a huge lineup in front of them. 

Fantastic Software

Thank you for your feedback, Omar. Reducing staff stress levels is so important for staff retention. We are happy to hear WaitWell is working well at your location.

I really like the WaitWell system because I think it's so convenient for people & with covid, it makes it safer. 

Very efficient & convenient

Thanks for taking the time to leave us this feedback. We are glad to hear that you are able to work around it even when there is some user error. We agree that reducing staff stress levels is a key benefit of using WaitWell. 

Easy and Functional

Hello Shayna. Thanks for taking the time to leave the review. The "notes" feature is very popular with staff because it's a great way to share information that helps staff ot deliver great service before the ticket is called, and in a way that is discreet and respectful of privacy. Thanks for the feebback about text delays. We rely on an SMS provider and there are occasional delays - these are normally a function of the the cell phone carriers themselves (Bell, Telus, etc) and are out of our control but we do track them and it's helpful to know when they are happening. Thanks again for the review and for choosing WaitWell. 

WaitWell was the right choice

Thanks for the positive review, Leonard. We are so happy that WaitWell has helped you to manage walk in patients at your busy medical practice. Thanks for the early support. 

Waitwell has helped my days flow much more easily and predictably.

Waitwell Review

Hello Alex. Thanks so much for taking the time to leave feedback about WaitWell. We are so happy to see that WaitWell has helped Revelstoke to deliver a superior customer experience. I will take your feedback about party size back to the products team. 

WaitWell Reviews - Page 3

77 reviews

The Sovereign and polished Waitlist status Management tool.

An outstanding and incredible queue management tool.