Zenbooker Pricing, Features, Reviews & Comparison of Alternatives

Zenbooker

Online appointment & booking for service businesses

4.75/5 (4 reviews)

Zenbooker overview

What is Zenbooker?

Zenbooker is an online appointment booking and scheduling tool for home service businesses with availability tracking, payment processing, and website booking integration. By providing the tools to create an online booking platform, manage availability, assign tasks to employees, and process credit card payments, Zenbooker facilitates client self-service for booking home services.

To help businesses create a customizable booking experience designed for their home service needs, Zenbooker provides tools such as a custom booking website builder and custom widgets that can be embedded onto existing business websites. From the booking website, clients can view availability, see real-time price quotes for their selected services, and select their location from an intelligent predictive search tool. Businesses can set up service zones using a geographic map tool to define area limits for bookings so that customers are unable book services outside of a specific perimeter.

Once bookings are made, administrators can assign jobs to team members based on skills and availability, with the calendar tool showing each team member's upcoming jobs. Employees can access their schedule using their individual staff login and view the location using Google Maps.

The Zenbooker app sends confirmations and reminders to customers via SMS and employees can inform customers of their ETA with an ‘on my way’ text message. Profiles are generated for each customer which include information such as appointment history, job history, and contact information. To facilitate online payment, Zenbooker integrates with Stripe for credit card processing.
zenbooker.com

Pricing

Starting from
$29/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Zenbooker screenshot: Users can schedule jobs and assign them to team members, and employees can access their schedule to view upcoming jobsZenbooker screenshot: Businesses can add a booking form to their website for customers to select the service, date, and time requiredZenbooker screenshot: Customers can choose from a list of available servicesZenbooker screenshot: Available dates and times are listed when booking onlineZenbooker screenshot: Users can set up service zones using a geographic map tool to define area limits for bookings

Zenbooker reviews

Excellent
3

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.5
  4.8
  4.8
Joe Johnson

The Best Online Booking Platform For Mobile Service Providers

Used daily for 6-12 months
Reviewed 2020-05-30
Review Source: Capterra

Love the platform! You will not find a better or more advanced online booking system that was specifically made for house call providers/service area based businesses.

Pros
The software has a ton of features. The owner is very responsive with any questions. Customer service is top notch. They are always adding new features and improving the product. This has way more options and functionality than any other online booking tool I have used. It works great and creates a smooth online scheduling process. It also looks fantastic and has a very clean/new design.

Cons
Not much I don't love about this software. If I had to pick anything, it would be the ability to choose my own payment gateway provider. Right now you have to use Stripe, which don't get me wrong is a great payment gateway company and probably the most prevalent. While they charge the industry standard 3% for transactions, my other payment gateway provider that is integrated into my own POS system is half that price. However, I understand there can be security and integration issues with having multiple payment gateway providers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nicolas Gandara

Simple, Easy to use, Affordable, and Efficient.

Used daily for 1-2 years
Reviewed 2018-11-13
Review Source: Capterra

After trying about 10 platforms like Acquity, Square, Scheduly and a bunch of others I stumbled upon Zenbooker. Immediately it was a breath of fresh air. Zenbooker is easy to instal, easy to use and support is awesome. It does everything I need it to do captures card info/payments, booking info, and send reminders to the clients. And they are always adding new features I would recommend this platform to anyone in the Home Service Industry.

Pros
Simplicity, functionality and overall use.

Cons
A bit slow sometimes. I would recommend upgrading servers to the IT team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nyla Currie

Robust Enough

Used daily for less than 6 months
Reviewed 2018-11-16
Review Source: Capterra

Zenbooker allows me to easily create online appointments for customers, and give them quotes as they describe their needs. It is robust enough to meet all of my needs right now at a price that's reasonable and not exorbitantly high like other apps offering similar features (which I obviously declined to subscribe to for that reason). Overall, I'm happy with it.

Pros
It had all the features I needed most to get started taking online appointments. Including the ability to take credit card info to charge later, and 'live pricing' that calculates a total based options selected during booking. The app also looks great. Very modern without looking too different than any specific brand. Zenbooker also has great notification features - all the standards you'd expect (such as status updates, on the way notifications, appointment confirmations, and appointment reminders) via both text and email. And the notifications are customizable.

Cons
When I first started using the app, I had several issues that made me feel like I was testing out a beta app instead of a finished, established product. There were things wrong that should have not have been that made it seem like the app was still being developed or only recently developed - which is not the impression you get on its website. I also don't like that you can only take credit card info from the front-end. If you create an appointment through the dashboard, there is no option to add a card. You have to create it from the booking site as if you were the customer to enter card info. Another con is there is no sync with Google Calendar - or any calendar for that matter. I have to go manually add all appointments to my calendar that are in Zenbooker. Multiple booking forms would also be great as prices and services offered change based on service area

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Larry Maloney

Searched for the best...

Used occasionally for less than 6 months
Reviewed 2018-11-13
Review Source: Capterra

I'm developing a local business wbsite for the purpose of educating the public and generating leads. Zenbooker offers the flexability I need to create personalized online appointment qustionaires.

Pros
After trying out more online schedulers than I can recall, I finally found Zenbooker. By then I was used to hearing "no", "no", "no" when asking if the other product had this or that feature. Too many required a download to discover their shortcomings. Finally, with Zenbooker I can create questionnaires with checkboxes, radio buttons, and multiple choices. I'm informed before the scheduled appointment.

Cons
Zenbooker needs a more elaborate "manual." New users struggle to create their contact form and scheduling questionnaire. It's not a software that's used every day, like a word processor, so each change requires some review, but little is offered. It's a little pricey.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Zenbooker pricing

Starting from
$29/month
Pricing options
Free trial
Subscription
View Pricing Plans

$29.00/month includes: unlimited bookings, unlimited users, credit card integration, booking widget, and SMS reminders.

Zenbooker features

Calendar Management
Customizable Branding
Electronic Payments
Reminders

API (414 other apps)
Activity Dashboard (260 other apps)
Activity Tracking (186 other apps)
Automatic Notifications (223 other apps)
Contact Database (146 other apps)
Contact Management (148 other apps)
Custom Fields (161 other apps)
Customer Database (183 other apps)
Customizable Reporting (181 other apps)
Customizable Templates (198 other apps)
Data Import/Export (207 other apps)
Email Integration (212 other apps)
Reporting & Statistics (283 other apps)
Social Media Integration (193 other apps)
Surveys & Feedback (167 other apps)
Third Party Integration (257 other apps)

Additional information for Zenbooker

Key features of Zenbooker

  • Appointment reminders
  • Payment processing
  • Online scheduling
  • Automatic reminders
  • Calendar management
  • Credit card processing
  • Customer accounts
  • Customer history
  • Customizable branding
  • Electronic payments
  • Employee management
  • SMS integration
  • Workflow management
  • Custom landing pages
  • Price management
  • Team calendars
  • Geographic maps
  • Maintenance scheduling
  • Online booking integration
  • Availability indicator
  • Request assignment
  • Widgets
  • Job scheduling
  • Booking management
View All Features

Benefits

Assign service jobs to employees once confirmed with the calendar management tool where users can view the whole team’s schedule including vacations and upcoming jobs.

Create customized booking widgets which can be embedded into the business website so that clients can view availability and book an appointment directly from the website.

Process credit card payments through integration with Stripe and allow customers to pay directly from the booking page or widget.

Manage pricing and give customers a real-time quote when booking based on their selected services or clients can send quote requests which can be managed within Zenbooker.

Send clients SMS appointment reminders ahead of their service and allow employees to send ETA messages when they are on their way to the appointment.