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Zoho CRM vs Meritto (Formerly NoPaperForms) Comparison
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Overview
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach their customers through every channel, including telephone, email, social media, and live chat.
Everybody from EdTech Companies, Coaching & Training Institutes, Study Abroad Consultants, K12 Schools, Play & Pre-Schools to Higher Education Institutions, love us for what we do.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
14
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
4.3
6.8K
3.4K
2.3K
765
168
76
- Value for money
- Ease of use
- Features
- Customer support
Pros
Saqib S.
Software Data Analyst
Pros
Cons
Max P.
Director of Marketing Technology
Dr Navneet G.
Founder & Director
Cons
Key features
- Total features201
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Admissions Management
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Appointment Scheduling
- Assessment Management
- Asset Lifecycle Management
- Automated Routing
- Autoresponders
- Billing & Invoicing
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Automation
- Business Process Control
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Logging
- Call Management
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Channel Management
- Chat/Messaging
- Churn Management
- Click Tracking
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Conversion Tracking
- Correlation Analysis
- Customer Activity Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Security
- Data Synchronization
- Data Visualization
- Discount Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Electronic Payments
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Engagement Tracking
- Enrollments/Onboarding
- Event Management
- Event Triggered Actions
- Exception Reporting
- Expense Tracking
- Faculty/Staff Management
- Fee Management
- Feedback Management
- Field Sales Management
- File Sharing
- For AEC Industry
- For Financial Institutions
- For Healthcare
- For Higher Education
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Gamification
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- Help Desk Management
- Incentive Management
- Interaction Tracking
- Internal Chat Integration
- Interview Scheduling
- K-12
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Learning Management
- Live Chat
- Loyalty Program
- Marketing Automation
- Marketing Calendar
- Meeting Management
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multivariate Testing
- Negative Feedback Management
- Online Forms
- Online Payments
- Online Registration
- Opportunity Management
- Payment Processing
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Prioritization
- Product Catalog
- Progress Tracking
- Project Management
- Project Tracking
- Proposal Generation
- Prospecting Tools
- Quota Planning
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Records Management
- Referral Tracking
- Registration Management
- Relationship Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Rewards Management
- Role-Based Permissions
- SMS Marketing
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Planning
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Scoring
- Search Marketing
- Search/Filter
- Segmentation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Marketing
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Source Tracking
- Statistical Analysis
- Student Information/Records
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Assignments
- Template Management
- Territory Management
- Text Analysis
- Third-Party Integrations
- Training Management
- Transaction History
- Trend Analysis
- User Management
- Visual Analytics
- Warranty Tracking
- Web Forms
- Web-based Deployment
- Website Integration
- Website Visitor Tracking
- Widgets
- Workflow Configuration
- Workflow Management
- eCommerce Management
- Total features97
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Admissions Management
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Appointment Scheduling
- Assessment Management
- Asset Lifecycle Management
- Automated Routing
- Autoresponders
- Billing & Invoicing
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Automation
- Business Process Control
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Logging
- Call Management
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Channel Management
- Chat/Messaging
- Churn Management
- Click Tracking
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Conversion Tracking
- Correlation Analysis
- Customer Activity Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Security
- Data Synchronization
- Data Visualization
- Discount Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Electronic Payments
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Engagement Tracking
- Enrollments/Onboarding
- Event Management
- Event Triggered Actions
- Exception Reporting
- Expense Tracking
- Faculty/Staff Management
- Fee Management
- Feedback Management
- Field Sales Management
- File Sharing
- For AEC Industry
- For Financial Institutions
- For Healthcare
- For Higher Education
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Gamification
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- Help Desk Management
- Incentive Management
- Interaction Tracking
- Internal Chat Integration
- Interview Scheduling
- K-12
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Learning Management
- Live Chat
- Loyalty Program
- Marketing Automation
- Marketing Calendar
- Meeting Management
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multivariate Testing
- Negative Feedback Management
- Online Forms
- Online Payments
- Online Registration
- Opportunity Management
- Payment Processing
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Prioritization
- Product Catalog
- Progress Tracking
- Project Management
- Project Tracking
- Proposal Generation
- Prospecting Tools
- Quota Planning
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Records Management
- Referral Tracking
- Registration Management
- Relationship Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Rewards Management
- Role-Based Permissions
- SMS Marketing
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Planning
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Scoring
- Search Marketing
- Search/Filter
- Segmentation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Marketing
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Source Tracking
- Statistical Analysis
- Student Information/Records
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Assignments
- Template Management
- Territory Management
- Text Analysis
- Third-Party Integrations
- Training Management
- Transaction History
- Trend Analysis
- User Management
- Visual Analytics
- Warranty Tracking
- Web Forms
- Web-based Deployment
- Website Integration
- Website Visitor Tracking
- Widgets
- Workflow Configuration
- Workflow Management
- eCommerce Management
Integrations
- Total integrations609
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
- Total integrations16
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
Alternatives
Explore similar apps
User reviews that mention these apps
Laiba A.
Education Management, 201-500 employees
Used daily for less than 6 months
Review source
Share this review:
ease of use , ease of contact , time management
very less filter as compare to any other CRM
We sincerely appreciate you taking the time to share your experience. We’re delighted to hear that our purpose-built, unified platform has met your expectations and equipped your education organization to grow student enrollments at scale.
Manoj P.
Education Management, 201-500 employees
Used daily for 2+ years
Review source
Share this review:
Very nice.
Ease of deployment, excellent customer support
Nothing. It has all the features in the CRM.
We sincerely appreciate you taking the time to share your experience. We’re delighted to hear that our purpose-built, unified platform has met your expectations and equipped your education organization to grow student enrollments at scale.
Jainendra K.
Education Management, 10,001+ employees
Used daily for less than 6 months
Review source
Share this review:
Great, how much I have used or access i have with my profile.
Everything which I have used or access i have with my profile.
I think overall it is a good software for CRM.
We sincerely appreciate you taking the time to share your experience. We’re delighted to hear that our purpose-built, unified platform has met your expectations and equipped your education organization to grow student enrollments at scale.
himanshu s.
Education Management, 51-200 employees
Used daily for 6-12 months
Review source
Share this review:
easy to use fix overdue section talk time calculator
nothing as of now this is easiest CRM to use
We sincerely appreciate you taking the time to share your experience. We’re delighted to hear that our purpose-built, unified platform has met your expectations and equipped your education organization to grow student enrollments at scale.
Vishal C.
E-Learning, 501-1,000 employees
Used daily for 2+ years
Review source
Share this review:
It is slightly on good side. But the software really needs some advanced AI related updates.
lead management, enrollment management, CRM
Some basic software updates are needed in lead management. We are unable to know payment time in lead manager. And Many times it take time to update the payment on the application manager.
We sincerely appreciate you taking the time to share your experience. We’re delighted to hear that our purpose-built, unified platform has met your expectations and equipped your education organization to grow student enrollments at scale.
Abhinav N.
Education Management, 51-200 employees
Used daily for less than 6 months
Review source
Share this review:
User interface is very important and i appreciated this on meritto
Everything is good i haven't found and least things in crm
We sincerely appreciate you taking the time to share your experience. We’re delighted to hear that our purpose-built, unified platform has met your expectations and equipped your education organization to grow student enrollments at scale.
Sandhya T.
Education Management, 11-50 employees
Used daily for 6-12 months
Review source
Share this review:
The experience with the CRM and the team supporting the CRM has been quite an empowering one w.r.t to the technical side since this the first multifaceted CRM I have worked upon. The product is quite helpful and is a user friendly one.
The various features of the CRM especially those for pulling out reports, data analysis, comparisons, cost identification, graphical reports which give the insight into the total leads output as well as individual counsellor performance are quite helpful and impressive. Each lead integration and the steps followed can be accessed and assessed at all the different stages in the workflow by the admins help to monitor the process at every single stage. Addition of features like call recording would make it a perfect product.
It's a convenient and effective interface but may need few more sessions to make it user-friendly for someone who is a slow learner.
We sincerely appreciate you taking the time to share your experience. We’re delighted to hear that our purpose-built, unified platform has met your expectations and equipped your education organization to grow student enrollments at scale.
Pavan K.
E-Learning, 501-1,000 employees
Used daily for less than 6 months
Review source
Share this review:
Very good experience and easy to use CRM
Lead tracking is the one I liked the most
When we open multiple tabs to CRM it is automatically getting logged out
Standard reply to a positive review We sincerely appreciate you taking the time to share your experience. We’re delighted to hear that our purpose-built, unified platform has met your expectations and equipped your education organization to grow student enrollments at scale. Standard reply to a negative review Thank you for sharing your experience with us. While we continuously strive to equip education organizations to grow enrollments, we regret any dissatisfaction you may have encountered. At Meritto, solving for our customers is the heartbeat of everything we do. We trust you've already reached out to a SPOC for assistance, and we’re sure they must have addressed your concerns swiftly– if not already. Your satisfaction is paramount, and we remain committed to upholding the high standard of service you expect from us.
Niharika P.
Education Management, 501-1,000 employees
Used daily for 2+ years
Review source
Share this review:
Most effective CRM if all access are there
User-friendly and everything is up to date, also it reflects immediately, a lot of things are there to check and work upon
Its not in control of all the end user only the client can control this. And some features like masked data.
ummai n.
Education Management, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
Overall experience working with the CRM has been good.
The app is user friendly and can be customised as per the need/requirements
No Cons as such. A suggestion if certain features can be added in the Application Manager. Also, good to have a short training as and when new features are added
Ganesh G.
Education Management, 1,001-5,000 employees
Used daily for 2+ years
Review source
Share this review:
Amazing & Awesome, We do our admissions at peace with more focused approach towards our set targets.
User friendly, easy to understand options on the CRM
Certain options which can be manageable by the customers should be enabled which will help in reducing the dependency on NPF
We sincerely appreciate you taking the time to share your experience. We’re delighted to hear that our purpose-built, unified platform has met your expectations and equipped your education organization to grow student enrollments at scale.
Verified reviewer
Education Management, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
Its a perfect CRM for records and lead management
Web based and play store app have different access
We sincerely appreciate you taking the time to share your experience. We’re delighted to hear that our purpose-built, unified platform has met your expectations and equipped your education organization to grow student enrollments at scale.
Ankit K.
Education Management, 5,001-10,000 employees
Used daily for 1-2 years
Review source
Share this review:
Real time evaluator can update CRM along with call
Sometimes Disposition does not work properly
Manish S.
Education Management, 10,001+ employees
Used daily for 1-2 years
Review source
Share this review:
This CRM is nice Mangement. Easy to use for everyone
Lead mangement and lead work flow best management
We sincerely appreciate you taking the time to share your experience. We’re delighted to hear that our purpose-built, unified platform has met your expectations and equipped your education organization to grow student enrollments at scale.
Simmi J.
Education Management, 201-500 employees
Used daily for less than 6 months
Review source
Share this review:
IT WAS GREAT EXPERIENCE WITH MERITTO. IT IS EASY TO ACCESS. LEAD MANAGEMENT IS VERY MUCH EFFECTIVE.
BEST CRM. EASY TO ACCESS. IT WAS GREAT EXPERIENCE WITH MERITTO.
SOME ADDED FILTERS ARE NOT THERE. THERE IS A CHANCE OF IMPROVEMENT.
We sincerely appreciate you taking the time to share your experience. We’re delighted to hear that our purpose-built, unified platform has met your expectations and equipped your education organization to grow student enrollments at scale.
Param S.
Education Management, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
Only the CRM dashboard is okay and customer support team is okay
Customer focus is lacking, product lacks basic features and no thought has been put behind making this.
Thank you for sharing your experience with us. While we continuously strive to equip education organizations to grow enrollments, we regret any dissatisfaction you may have encountered. At Meritto, solving for our customers is the heartbeat of everything we do. We trust you've already reached out to a SPOC for assistance, and we’re sure they must have addressed your concerns swiftly– if not already. Your satisfaction is paramount, and we remain committed to upholding the high standard of service you expect from us
Pooja D.
Education Management, 501-1,000 employees
Used daily for less than 6 months
Review source
Share this review:
User Friendly CRM, specially designed for education sector, dedicated customer support manager..
Noting such which I like least about Meritto
We sincerely appreciate you taking the time to share your experience. We’re delighted to hear that our purpose-built, unified platform has met your expectations and equipped your education organization to grow student enrollments at scale.
Pulak S.
Education Management, 1,001-5,000 employees
Used daily for 6-12 months
Review source
Share this review:
Meritto (Formerly NoPaperForms)
Good functional but data not update problem too much API loss
In CRM filter customisation was good because of that getting proper leads set.
Most of time API loss that's why lose sale and don't have proper connection option like WhatsApp or mail
Verified reviewer
Education Management, 5,001-10,000 employees
Used daily for 6-12 months
Review source
Share this review:
MY EXPERIENCE IS SO GOOD WITH MERRITO Very easy to use simple and fast
filters are too good for CRM work very fast and simple to use
all is good no negative comments everything is perfect
We sincerely appreciate you taking the time to share your experience. We’re delighted to hear that our purpose-built, unified platform has met your expectations and equipped your education organization to grow student enrollments at scale.
Prashant S.
Education Management, 1,001-5,000 employees
Used daily for 2+ years
Review source
Share this review:
Leads are organized in a better way as compared to other CRM providers.
payment gateways are a bit slower as compared.
We sincerely appreciate you taking the time to share your experience. We’re delighted to hear that our purpose-built, unified platform has met your expectations and equipped your education organization to grow student enrollments at scale.
Vikas M.
E-Learning, 10,001+ employees
Used daily for 6-12 months
Review source
Share this review:
One of the best CRM i have ever used in last 11 months.
Nothing. I haven't found any flaws or cons till now. I am regular user of NPF.
We sincerely appreciate you taking the time to share your experience. We’re delighted to hear that our purpose-built, unified platform has met your expectations and equipped your education organization to grow student enrollments at scale.
Joy R.
E-Learning, 10,001+ employees
Used daily for less than 6 months
Review source
Share this review:
It's good but could have been much better
Crm is quite good but interms of lead management option are quite great
In ad it allways lagd like when 2 tabs are opened in chrome call accept button is gone
We sincerely appreciate you taking the time to share your experience. We’re delighted to hear that our purpose-built, unified platform has met your expectations and equipped your education organization to grow student enrollments at scale.
Varuna P.
Education Management, 1,001-5,000 employees
Used daily for 6-12 months
Review source
Share this review:
very poor. This is not a user friendly software at all.
Nothing much. the Entire CRM could be better simplified and made more smarter
It is unnecessarily complex....The filters can be simplified ...the Prospect to enrolment stages can be simplified. The entire CRM needs immense changes
We sincerely appreciate you taking the time to share your experience. We’re delighted to hear that our purpose-built, unified platform has met your expectations and equipped your education organization to grow student enrollments at scale.
Savita S.
Education Management, 5,001-10,000 employees
Used daily for 1-2 years
Review source
Share this review:
Its great and amazing ... easy to use ... understandable without any training. Best CRM ever .
I love its interface , easy to use......love its filters .
I like the fact that it has almost all the required filters and options available for lead management and admission process .
We sincerely appreciate you taking the time to share your experience. We’re delighted to hear that our purpose-built, unified platform has met your expectations and equipped your education organization to grow student enrollments at scale.
Ritam B.
Education Management, 10,001+ employees
Used daily for 2+ years
Review source
Share this review:
good i am happy to use it as crm, marketing and lead generation tool.
I like that every lead is derived or divided as per required status which makes our work easy.
Sometimes it becomes slow and from lead to application stage it takes time
We sincerely appreciate you taking the time to share your experience. We’re delighted to hear that our purpose-built, unified platform has met your expectations and equipped your education organization to grow student enrollments at scale.
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