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Zoho CRM vs HubSpot Sales Hub Comparison

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Overview

Category Leaders

Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals...

Category Leaders

HubSpot Sales is a suite of inbox-based email tracking & productivity tools with which sales teams can build, automate, and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

14

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

20

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

6.7K

5

4

3

2

1

3.4K

2.3K

761

169

75

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.6

457

5

4

3

2

1

302

123

30

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.
I like the most about the collaborative easy to use tools with any type of function like customer service, marketing and creating automated responses which are very helpful.
ZOHO CRM is very easy to use, particularly, it offers you the ability to customize its features to fit business goals. It has a great user-friendly interface and easy to navigate.

Pros

It works great in terms of keeping track of opportunities, leads, customers etc. I also like that you can log (and track) your emails, notes, calls, and the like.
Deal/contact creation and management is user-friendly and easy, and love the ability to push tasks to myself. I especially love the integration with gmail.
It helps me with my inbound marketing, SEO, CRM and many other needs. The vendor is great and customer service is incredibly responsive and helpful.

Cons

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
Really clunky, looks terrible (in terms of UI), and generally a bad CRM tool. I guess you get what you pay for.
It was a mistake and I immediately corrected myself by ignoring Zoho apps. Though I wasted 2 months learning the modules.

Cons

There is this general issue I have (or struggle with) when it comes to Hubspot is all the different tools that they have and how they all sort of work together but also maybe not.
The result is that I have to manually tell it not to enter a personal email into the CRM, which is a pain.
And its sometimes hard to know which "hub" you are in and whether that communicates with other places.
  • Vendor responds to reviews
  • Last reviewa day ago
  • Vendor responds to reviews
  • Last review15 days ago

Key features

  • Total features201
  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Automated Routing
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Automation
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Correlation Analysis
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • For AEC Industry
  • For Financial Institutions
  • For Healthcare
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Gamification
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Help Desk Management
  • Inbox Management
  • Incentive Management
  • Interaction Tracking
  • Internal Chat Integration
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Mobile Access
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multivariate Testing
  • Negative Feedback Management
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Rewards Management
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Statistical Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third-Party Integrations
  • Training Management
  • Transaction History
  • Trend Analysis
  • User Management
  • Visual Analytics
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • Total features72
  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Automated Routing
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Automation
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Correlation Analysis
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • For AEC Industry
  • For Financial Institutions
  • For Healthcare
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Gamification
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Help Desk Management
  • Inbox Management
  • Incentive Management
  • Interaction Tracking
  • Internal Chat Integration
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Mobile Access
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multivariate Testing
  • Negative Feedback Management
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Rewards Management
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Statistical Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third-Party Integrations
  • Training Management
  • Transaction History
  • Trend Analysis
  • User Management
  • Visual Analytics
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations588
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations150
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

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Peter F.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

Best Bang for Your Buck in Software

Reviewed 5 years ago

Zoho CRM is our hub for operations, sales, and marketing. We've automated huge swaths of our business using it. I can't recommend it enough!

Pros

Extremely powerful customization options (100 custom modules, workflow rules galore, etc.) Integrates with every other Zoho app The price is killer low, ESPECIALLY when it's part of Zoho One I really like the updated UI, I actually prefer it to Salesforce

Cons

It can be slightly trickier to train inexperienced folks on Zoho CRM compared to something a little more streamlined like Hubspot. Not a huge issue at all, it's just slightly more complex.

AR
AvatarImg

Verified reviewer

Education Management, 501-1,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho CRM logo

Zoho CRM

Best Sales Software

Reviewed 5 years ago

The overall experience i have is less than 6 month where this software is similar of hubspot the use of this software is ease to use.

Pros

The zoho crm is the sales software used for the customer Satisfaction and business growth by doing more slaes. The software is similar to hubspot Crm

Cons

There is no least about the software where it is useful for sales person to do more sales and get profited by having more customer

AvatarImg
AvatarImg

Cab B.

Wholesale, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

Great System, Zoho Needs to Make Some Impovements

Reviewed 8 months ago

Overall very good. I have used Sales Force and Hubspot in the past, and Zoho is on par with them for a much lower cost.

Pros

Overall, it works very well. It is especially valuable to look at Zoho One, which offers a comprehensive set of tools for most of your CRM/ERP/Finance needs. Most features work out of the box, and there is easy customization for things that don't.

Cons

There are several areas where Zoho is behind other CRMs - for example managing multiple addresses, emails and phone numbers. While you can build solutions yourself, you shouldn't have to for basic needs. Also with integration for other Zoho products, it typically works well, but when there are issues it takes Zoho a long time to address them. They recently changed how CRM and Campaigns sync and the old way was much better, it feels like they didn't talk to users before doing it.

AR
AvatarImg

Verified reviewer

Computer Software, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Zoho CRM logo

Zoho CRM

Super old UI. Plenty of better options out there

Reviewed 5 years ago

There is a reason people are flocking to HubSpot for their CRM. If it covers the features you need, the UI is MUCH better than Zoho. If you like living in the 90's, then Zoho's outdated UI might be what you want.

Pros

- Offers a large range of feature options like visitor analytics and tracking - Strong document and inventory management systems - Covers a wide range of company types, which others may not tailor to

Cons

- The UI looks like it was made in 1992 - By trying to do everything, it isn't tailored to those who want a straight marketing and sales CRM - If you don't need inventory management, etc, then HubSpot is a better option (although HubSpot does offer 3rd party plugins to satisfy that need as well)

PB
AvatarImg

Paul B.

Veterinary, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho CRM logo

Zoho CRM

Excellent basic CRM system

Reviewed 4 years ago
Pros

Simple set up for a new business with the ability to upload a customer database I already had produced in excel

Cons

None so far as only required a simple hub for data collection

SK
AvatarImg

Sravan K.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Zoho CRM logo

Zoho CRM

Very nice CRM at affordable price

Reviewed 8 years ago

Zoho is very easy to use and best for the sales & finance teams. The only challenge is a very limited official integration apps for marketing automation tools like Marketo, Hubspot, MailChimp.

Pros

No pros were added to this review

Cons

No cons were added to this review

SB
AvatarImg

Susan B.

Management Consulting, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Zoho CRM logo

Zoho CRM

A Great CRM for Small Teams

Reviewed 6 years ago

A good option for small business owners and sales teams on a budget.

Pros

Zoho, and it's suite of applications, is a create cloud service for small businesses needing an affordable alternative to some of the big players. Zoho CRM is part of this suite. Beyond the usual CRM pipeline features (sales tracking, email campaigns, telephone options and social integrations), Zoho's CRM software also provides users with a Live Chat option and portals to connect with customers,...

Cons

Really, the only con with Zoho CRM is it's not as big a player as Salesforce (sales) or Hubspot or Infusionsoft (marketing), and so you may not find as many integration options as you would with a more well known CRM system.

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Juan M.

Marketing and Advertising, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

Great CRM for a startup. Not the best for integrating with 3party tools

Reviewed 3 years ago

As a small medium business it gets the job done, pretty well. However, as you grow your sales team into a more complex operation, you may have to look into more sophisticated CRMs like Hubspot and Salesforce.

Pros

It is effortless to customize and provides a lot of in depth features to tailor your crm to your sales operation. It is intuitive and easy to use. It counts with excellent customer support.

Cons

It does not integrate effectively with other saas tools. It has been designed as part of the Zoho One Suite.

SJ
AvatarImg

Sagar J.

Automotive, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Zoho CRM logo

Zoho CRM

Simpler alternative to sales force

Reviewed 4 years ago
Pros

- Simple interfaces - Affordable pricing

Cons

- Limited feature set compared to bigger CRMs like hubspot

KD
AvatarImg

Karan D.

Management Consulting, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

Simple to use CRM

Reviewed 4 years ago

I am very happy with easy integrations Zoho offers.

Pros

Zoho is incredibly easy to use. The CRM and marketing hub is superb.

Cons

The notifications in ZOHO are a little too much.

AR
AvatarImg

Verified reviewer

Media Production, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Zoho CRM logo

Zoho CRM

Tough to use

Reviewed 5 years ago
Pros

There are so many features and it can do so much if you're already using the Zoho environment.

Cons

Feature shock. It's easier to go with something like hubspot.

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Nishant G.

Airlines/Aviation, 201-500 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zoho CRM logo

Zoho CRM

A growing CRM but need more maturity

Reviewed 6 years ago
Pros

I was evaluating a new CRM to fit the need of sales and other adhoc teams. We were confused among hubspot, pipedrive and zohoCRM. All three are similarly value against the price and features provided. ZohoCRM stand as a good crm at reasonable price in market.

Cons

UX looks a little heavy. It does not give me feel of using an advanced CRM. They need to bring in a little bit of automation functionality to make it a top notch solution.

YB
AvatarImg

Yozet B.

Farming, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Zoho CRM logo

Zoho CRM

CRM review from Southmaq

Reviewed 2 years ago
Pros

It is a simpler app, with can be useful for sales team and management

Cons

It is not so scalable application compare with salesforce or Hubspot.

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Bailey P.

Computer Software, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho CRM logo

Zoho CRM

A thoroughly good CRM

Reviewed 5 years ago

I love to use Zoho CRM and I will be continuing to use it for a long time.

Pros

The user interface and the experience with using the software. I really like the way everything is done and structured within this CRM. I find it much more intuitive and easy than other CRMs. The layout of everything is superb.

Cons

It lacks certain features that competing CRMs have, such as HubSpot.

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Amy O.

Executive Office, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

Very good option for CRM for your business!

Reviewed 5 years ago

Overall we are loving Zoho and it is our main hub for our accounts and contacts.

Pros

What I like most about Zoho is that even without training you can log in and immediately start populating your database. It's very easy to learn, yet has many of the features you would hope to have in a CRM program. It is easy to keep track of clients for each of your team members, tasks, notes, etc.

Cons

There is not much I don't like about Zoho, except that It would be nice to have a further breakdown of what type of tasks are associated with each contact. It's very generalized, but you can get around it.

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Kunal T.

Internet, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Zoho CRM logo

Zoho CRM

Really behind it's time

Reviewed 5 years ago

I used CRM to track Inside Sales at my company and I really came away being put off of CRM software as a whole. My day was made monotonous and repetitive because its workflows are so behind what competitors are offering. Had a much better overall experience with Hubspot.

Pros

Most of the features you'd expect from a CRM are there.

Cons

Very, very tedious to use Automation is severely lacking Requires a lot of time to set up

RJ
AvatarImg

Rachel J.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

Simple

Reviewed 5 years ago

Over all is good. I did have a few issues and it was hard to get support. Probably because their overseas. I got half answers over the middle of the night. It eventually worked itself out

Pros

Super easy to get started and simple to set up.

Cons

It’s not as powerful as larger more robust marketing CRM’s such as HubSpot or salesforce

AR
AvatarImg

Verified reviewer

Entertainment, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zoho CRM logo

Zoho CRM

Salesforce lite for smbs

Reviewed 3 years ago

Simple account based marketing solution if you only need base functionality

Pros

Cheaper pricepoint and eng implementation lift vs full salesforce implementation. Also easier to learn

Cons

Limited functionality for customization vs solution such as salesforce or hubspot. However tradeoff is simplicity

AS
AvatarImg

Andrew S.

Marketing and Advertising, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Zoho CRM

Great to Reporting

Reviewed 4 years ago

We use this primarily for pipeline reporting and continue to show metrics that matter to the sales and marketing teams.

Pros

Easy to manipulate the data and create reports that matter. We use Zoho for accounting and new business projections and has worked well for years.

Cons

With most CRM's catching up (HubSpot, MailChimp) the need for additional software becomes less and less.

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Mohsen S.

Computer Software, 201-500 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Zoho CRM

Zoho CRM

Reviewed 2 years ago

we were thinking it is Chinese technology and we were very careful with which later turned out they are Indian which was a good news, it helped us to do simple thing.

Pros

I really liked the free version, is simple and doest what you need from CRM, it has nice team behind it and they are usually respond and communicate quickly

Cons

it does much less that what Dynamics 365 or hubspot does, I was expecting more features

EA
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Ender A.

E-Learning, self-employed

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Zoho CRM

Greate Software

Reviewed 4 years ago

Great software

Pros

It is really complete and has everything you need.

Cons

Dont really know - i stuck to hubspot because a lot of people i know use it

MF
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Matthew F.

Oil & Energy, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zoho CRM

Great product for SMB companies

Reviewed 4 years ago

We are an SMB business to business company and this suits our needs very well. The CRM features allow for tracking customer data easily. It’s not as feature rich as Hubspot, but HubSpot is probably more appropriate for larger companies anyways.

Pros

The user interface is pretty easy to understand, there are good features, like web forms and workflow automations, and the price is not as high as other CRMs.

Cons

The support is not that great because they are not based in America. It’s acceptable, but sometimes they can’t understand what I’m really asking.

DG
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Dee G.

Staffing and Recruiting, 1-10 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zoho CRM

Good value

Reviewed 4 years ago
Pros

very easy to use and no need for a developer

Cons

sales funnels and qualification methodologies

AR
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Verified reviewer

Marketing and Advertising, 1-10 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Zoho CRM

Zoho tends to try to do too much

Reviewed 4 years ago

Covers the basics, however, can get same capabilities or better with HubSpot CRM, which is free.

Pros

Zoho has a little bit of everything -- so if all you need is a contact database then Zoho CRM could be for you.

Cons

I consistently want to like Zoho - they are one of the few brands attempting to take on Microsoft and GSuite -- the problem is that they tend to try and do everything and so in the end we rarely if ever end up deploying their products.

VO
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Vandana O.

Fund-Raising, 501-1,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho CRM

Extremes useful to stremless sales process and integrity

Reviewed 2 months ago

Extremely good and will highly recommend to the small and mid size business

Pros

Integreated automation, integrity, email templates

Cons

Quite complex while setup sales process

AR
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Verified reviewer

Information Technology and Services, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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HubSpot Sales Hub

HubSpot Sales Hub Review

Reviewed a year ago
Pros

I liked this tools because anybody who have not used this tool can easily learn in couple of days - Ease of use

Cons

Sometimes its fails to sync the leads properly with the CRM and it causes the misalignment b/w CRM and HubSpot

JM
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Jamie M.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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HubSpot Sales Hub

A great set of sales tools IF you use their CRM

Reviewed 6 years ago
Pros

As with the entire Hubspot suite of tools, their Hubspot Sales has a range of really great tools that can really help with your sales processes. It syncs directly into their CRM and marketing tools which means there's end-to-end oversight and management of all of your processes, which is really helpful and time-saving.

Cons

It's only useful if you take advantage of the Hubspot CRM and the real benefits come into play when you use the entire Hubspot suite. Their CRM is very good, especially as a free CRM tool but there are many limitations compared to more advanced competitor CRM products on the market, and it might not be suitable for your specific business - so definitely check this before making a decision.

CC
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Corey C.

Marketing and Advertising, self-employed

Used other for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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HubSpot Sales Hub

HubSpot Sales is great, especially for what you get from just the free version.

Reviewed 6 years ago
Pros

It has all the features you need for scaling a large call center. There are many customizable options of how you want any and everything set up and it's much easier to use than many of it's competitiors.

Cons

It's a bit clunky and takes some getting used to (like any other sales CRM). Sometimes records don't update everywhere in the CRM immiediately and the lag can be a bit annoying.

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Anissa B.

Computer Software, 11-50 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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HubSpot Sales Hub

Suivi des leads et portefeuille de contact CRM pour PME

Reviewed 4 months ago

Très bonne expérience générale de l'outil qui est tout de même leader dans ce type de solutions

Pros

J'ai apprécié surtout le fait de pouvoir suivre le pipeline commercial

Cons

La mise en place est assez lourde surtout pour changer de CRM

Showing original review in French. See translation

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Federico J.

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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HubSpot Sales Hub

Tracking email opens FTW!

Reviewed 6 years ago
Pros

I started using HubSpot Sales because I wanted a tool that would let me track email opens. HubSpot is great for this. I can see who opens my emails and how many times they do it. This helps me follow up with prospects a the right time. Then I explored their sales CRM and used it for a few months. It's a nice free tool to track your leads. It helped me organize my prospecting and motivated me to set (and meet) a monthly income goal.

Cons

The free CRM is not mind-blowing, but it makes sense. They paid CRM has a lot more capabilities but it would only be suitable for bigger businesses. Setting up customized reports is complicated.

CL
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Curtis L.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support