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Top Rated Customer Experience Software with Customer segmentation - Page 14

Last updated: November 2026

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356 software options

Wyapy logo
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Feedback collection and analysis platform

Wyapy combines brandable, lightning-fast surveys with powerful analytics and AI reporting to help organizations collect and understand feedback effectively. The platform analyzes scores and comments to surface wins and risks, highlight important themes, and suggest actionable next steps through its comprehensive dashboard featuring trend analysis and distribution charts.

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moveXM logo
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Customer satisfaction is no coincidence.

moveXM is an all-in-one feedback management solution, powered by AI and designed for businesses aiming to enhance customer satisfaction. As a CX pioneer with over 28 years of experience, moveXM serves companies of all sizes, from small businesses to large DAX-listed enterprises.

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Medallia Digital Experience Analytics logo
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The tool you need to deliver remarkable customer experiences

There's a whole world of user behavior out there. Discover it for yourself. It's time to step into your customers' shoes. Our technology empowers optimization.

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ThinkOwl logo
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A complete AI solution for all your customer support needs.

Artificial Intelligence + Helpdesk Software = Better Relationships. ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation.

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Relatis CARE logo
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Cloud-based CRM for relationship management

Cloud-based CRM for SMBs, non-profits, and government agencies to manage contacts, relationships, and interactions.

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Metacommerce logo
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Modern consumer engagement and loyalty technology.

Metacommerce is a customer engagement and loyalty platform that helps brands identify, engage, and reward loyal consumers and audiences in a post-cookie landscape.

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Qemotion logo
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Emotional and semantic analysis software

Qemotion is a cloud-based semantic and emotional analysis solution designed to help businesses evaluate the opinions of employees and customers via a unifed portal. The platform includes artificial intelligence technology, which lets organizations identify customer issues, track ratings and reviews, and take appropriate measures to ensure an optimized customer experience.

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Platform One logo
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The next generation of Experience Management.

Customer experience, staff experience, product experience, brand experience, and insight communities are all available in one location with Platform One, a totally integrated CX platform, for simple access, comprehension, action, and improvement.

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Luminoso logo
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Artificial intelligence (AI)-enabled analytics software

Luminoso is a cloud-based text analytics software designed to help businesses of all sizes upload, analyze, and visualize structured and unstructured customer insights data using artificial intelligence (AI) and natural language understanding technology. The platform includes multilingual capabilities, enabling organizations to process data in Japanese, Korean, Arabic, Chinese, and various other languages.

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Qmatic logo
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Customer journey management solution for enterprise clients

Improve your customers’ experience by minimizing wait time and always keeping visitors informed about the queuing situation via screens, Mobile Tickets, or Messaging Service. Gather data to get Business Intelligence insights.

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FeedMetrics logo
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AI-powered feedback & complaint management system

FeedMetrics is an AI-powered platform for managing feedback and complaints, gathering input from customers and employees via surveys, campaigns, and complaint channels. Its AI sentiment analysis identifies themes, prioritizes issues, and triggers workflows to assign ownership based on risk. FeedMetrics centralizes feedback management for customer and employee experience initiatives across industries.

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unitQ logo
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Independent QA for every human and AI support conversation

Independent QA that scores every human and AI support conversation against your standards.

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ReFrame Engage logo
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Conversational intelligence and customer engagement software

ReFrame empowers the future of business by enabling context-aware solutions to connect with customers anywhere, anytime, and providing the best customer experience (CX) within a single powerful platform.

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eGain Suite logo
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Cloud platform provider for customer engagement automation

eGain knowledge-powered customer engagement software automates digital-first, omnichannel experiences for global brands. Infused with AI and analytics, eGain’s top-rated cloud platform enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools.

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OMQ logo
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Customizable, AI-powered customer service

OMQ is a suite of cloud-based, artificial intelligence (AI) powered customer service solutions which offer businesses the tools to create custom knowledge bases and dynamic FAQs to encourage customer self service. The platform also automates processes such as ticketing and message response

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Qnvert logo
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Cloud-based customer engagement solution

Qnvert omnichannel customer engagement platform is an advanced solution that helps businesses integrate and engage with customers across all touchpoints. This comprehensive platform offers features like marketing automation, sales analytics, and multi-channel communication tools to deliver an exceptional brand experience and improve customer satisfaction.

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SQM CX Quality™ logo
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FCR Insights Software

Our customer experience management (CEM) software is specifically built for call centers and designed to measure, track, benchmark, and improve FCR, Csat, NPS, quality assurance, customer service and employee experience.

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Touchpoint CX logo
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Empower employees to improve customer experience

Touchpoint CX is a cloud-based customer experience (CX) management platform. It helps amplify voice of customer (VoC) initiatives and convert customer feedback into real-time insights and actions across an entire organization.

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Fresh Relevance logo
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Make the engaging customer experience you envision a reality

Fresh Relevance is the versatile personalization platform that helps commerce-driven businesses deliver revenue-boosting cross-channel experiences with ease, no technical expertise needed.

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DataOrb logo
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AI-enabled multichannel customer experience platform

DataOrb helps businesses collect a 360-degree pulse over the voice of their customers and understand trending issues, inquiries, and compliments across channels. Users can identify friction points in customer journeys, pinpoint what went wrong in the customer journey, and turn insights into actionable playbooks.

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FORTVISION logo
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Manage Personalized Journeys for Every User.

FORTVISION is a one-stop-shop marketing automation and website personalization software designed to improve all your sales and marketing conversions using internal & external data sources, including external CRM software.

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Press'nXPress logo
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Capturing customer feedback in real-time at any interaction

With PressnXPress understand customers' experience at every touchpoint of the customer journey. Utilize real-time dashboard with full control to analyze data and gain insights. Easily browse through all the feedback received with the intuitive dashboard to monitor and track trends.

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Behavure logo
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Transform customer experience with continuous intelligence

Scuba Analytics is a customer journey analytics tool that allows you to run no-code queries against time-series data, so you can get answers about your most pressing data questions in a matter of seconds. And Scuba can also be provisioned in your cloud provider of choice.

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Evermuse logo
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Cloud-based customer experience solution

Product, Customer Success & Sales team members use Usermuse to record and synthesize conversations with (prospective) users into Product-team relevant signals (e.g., needs, pain points, and sentiment) to guide roadmapping.

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SMG logo
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Changing how brands act on customer + employee insights

SMG is a leading experience management (XM) provider, accelerating value by changing how brands act on customer + employee insights.

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