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Top Rated Customer Experience Software with Mid size business - Page 19

Last updated: September 2026

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566 software options

Insightech logo
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Understand why website users don't convert to grow revenue

Australian Enterprise Web Analytics Software - Monitor User Journey - View Session Replays of Visitor Web Sessions - Heatmapping and Segmentation of User Data.

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SatisFactory logo
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Feedback collection and management software

SatisFactory is a customer feedback collection and management software for French businesses. The intuitive and customizable tool allows businesses to create and send surveys for evaluating the quality of the services they provide, in order to guage and improve customer satisfaction.

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Screver logo
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Customer & Employee Feedback Management Platform

The leading Feedback Management Platform to engage with customers and employees. For actionable insights in real-time.

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FeedbackNow logo
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Turn Real-Time Feedback Into Action

FeedbackNow helps CX teams capture customer feedback in real time, understand what is driving satisfaction or dissatisfaction, and act on issues as they happen. With physical and digital feedback channels, real-time alerts, dashboards, and predictive analytics, teams can improve experiences at key m

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SankeyJourney logo
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Visualize Your Customer's Journey with SankeyJourney

Online tool for analyzing user journeys through Sankey diagrams or flow charts. Upload a CSV file containing event data from your website or app, and quickly generate an interactive data visualization interface that illustrates your customer paths. Boost your engagement, retention, and monetization.

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Jeeva logo
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help leaders transform their companies into customer-centric

Early warning system that helps businesses leverage artificial intelligence (AI) technology to provide customer support teams with actionable insights and automation, enabling them to increase upsells and enhance customer experience.

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Nany Article logo
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Cloud-based AI article writer for content teams

Nany Article is a cloud-based AI writing tool that generates SEO-optimized, long-form articles with metadata, images, and internal.

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Ativa Suite logo
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Next-generation automated assurance for 360° visibility

Ativa Suite is a comprehensive suite of cloud-native modules offered by Infovista for the automated assurance and operations of fixed, mobile, legacy, and advanced networks. It provides end-to-end visibility across digital experiences, apps/services, networks, and infrastructure.

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Discoveriez logo
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Japanese digital transformation platform

Discoveriez is a Japanese DX (Digital Transformation) support service that visualizes and streamlines customer-facing operations, and utilizes information collected from customers to improve products and operational flows, manage risks and optimize processes.

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Userwell logo
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User Feedback Management Software

Userwell is a Product Feedback Management Software. It helps you to collect, analyze, prioritize and implement customer feedback.

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VisionCX logo
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AI-powered platform for customer survey analysis

VisionCX is a customer experience platform that enables businesses to create and distribute surveys measuring NPS, CSAT, and CES metrics. The platform features artificial intelligence capabilities that analyze open-ended responses in Portuguese, automatically categorizing feedback by theme and sentiment. Survey distribution occurs through multiple channels including WhatsApp, email, link, QR code, and website embeds, with responses consolidated into unified reports.

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SimpleFeedback logo
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Cloud-based customer engagement application

SimpleFeedback is a SaaS feedback management system that provides a service for websites, WordPress blogs, and iOS (iPhone) apps to collect customer feedback. It provides the code to add a customizable feedback button or feedback widget and feedback form to your site, blog, or app.

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Operata logo
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Real-time performance monitoring for cloud contact centers

Designed for IT operations, contact center operations, and contact center agents, Operata is a customer experience platform that works with Amazon Connect, Genesys Cloud CX, NICE CXone, Salesforce Service Cloud Voice, ServiceNow Voice, Zendesk Voice, and many more. Users can ingest third-party data and insights into any system, enhancing the CX and improving key metrics from call abandonment to sentiment and service availability.

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Insurance customer portal logo
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Self-service portal for policy & claims

DICEUS Customer Web Portal is an insurance self-service platform allowing policyholders to manage their needs via a personalized dashboard. It offers policy tools, claims tracking, instant quotes, secure payments, real-time updates, document management, broker contact, and renewal reminders. The solution integrates with insurance systems, CRM platforms, and data warehouses to support omnichannel experiences.

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AYA logo
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AI-enabled insights and audience feedback software

AYA is a cloud-based and AI-enabled instant audience feedback software designed for professionals, startups, and agencies that uses digital twins. It helps define target audience, engage in natural research, and get unbiased insights.

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Articence logo
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Listen & act. AI insights, real-time, multi-channel.

Hear what your customers truly say! AI analyzes open responses, giving real-time insights across channels. Close the feedback loop & take action, fast.

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Mobile Service Cloud logo
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Mobile Service Cloud, for frictionless service experiences

Provide outstanding online customer service experiences with Mobile Service Cloud. Work together efficiently in one Agent Inbox and engage with your customers via all channels. Boost efficiency, increase productivity, and improve your online customer service with this easy-to-use software solution.

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Airdocs logo
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Solve Your Customer Communication Problems With One Platform

Airdocs is a specialist CCM/CXM software vendor. It provides a hosted, cloud-based omni-channel CCM platform with associated services, enabling small and mid-sized enterprises to implement quickly.

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Enterprise Accelerator logo
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Data analysis platform to monitor customer interactions

Enterprise Accelerator is a data analysis solution designed to help businesses utilize call recordings, transcripts support emails, chat conversations, and social media mentions to interpret voice interactions across multiple departments including call centers, marketing, customer experience, and sales. Administrators can monitor call outcomes, agents' adherence to scripts, and assess performance based on KPIs.

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binds.co logo
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White-labeled survey tool to measure customer satisfaction

binds.co is a tool that helps businesses collect and measure customers' satisfaction rates and experiences in real-time using customizable online surveys shared across multiple channels, such as text messages, emails, widgets, and service kiosks.

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VoiceOwl logo
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Voiceowl is a Gen-AI Voice Virtual Assistant for Enterprises

Voiceowl is a purpose-built Gen-AI Voice Virtual Assistant for B2B enterprises across industries, delivering smart conversations for the entire customer journey (from prospecting to customer support).

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ASAPP logo
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Cloud-based agentic CX platform for enterprises

Cloud-based agentic Customer Experience Platform for enterprise contact centers, combining autonomous AI, agent-assist, and workforce.

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SimplyReview logo
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Sotware for collecting video and text reviews from customers

SimplyReview is a cloud-based video testimonial software that helps businesses collect authentic customer reviews and transform them into social proof. The platform makes it easy to automate the review collection process, allowing customers to record their testimonials directly from their devices. With customizable review pages and seamless website integration, SimplyReview enables businesses to showcase their customer experience and drive more conversions.

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SurveyStance logo
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One-tap feedback surveys for kiosks, QR codes, and email

SurveyStance captures customer experience feedback in the moment with one-tap emoji surveys on Feedback Kiosks, QR codes, and embedded within email signatures. Conditional follow-ups reveal why. Real-time dashboards by location, instant alerts, AI theme summaries. Deploys in days, month-to-month.

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Claimlane logo
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Claimlane removes the need for manual claims processing

Claimlane makes returns and warranty claims easier with automation by eliminating the need for tedious email communication and manual spreadsheets. By automating tasks like return approvals and claims tracking, Claimlane saves time, reduces errors, and improves overall efficiency.

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