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Best Customer Experience Software for Mid Size Business

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SAP Customer Data Cloud logo

SAP Customer Data Cloud

4.1
(4)

Enhance customer experiences.

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SAP Customer Data Cloud is available for Mid Size Business and offers the following support options: Phone Support, 24/7 (Live rep), Knowledge Base.

Read more about SAP Customer Data Cloud

Momentive logo

Momentive

(0)

For business leaders who want to shape what's next.

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Momentive is available for Mid Size Business.

Read more about Momentive

SurveyMonkey Enterprise logo

SurveyMonkey Enterprise

4.5
(65)

360-degree feedback solution for HR professionals

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SurveyMonkey Enterprise is available for Mid Size Business and offers the following support options: Knowledge Base, Email/Help Desk.

Read more about SurveyMonkey Enterprise

Qualtrics CustomerXM logo

Qualtrics CustomerXM

4.7
(225)

Customer experience management (CXM) platform

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Qualtrics CustomerXM is available for Mid Size Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep).

Read more about Qualtrics CustomerXM

Alchemer logo

Alchemer

4.5
(286)

Capture feedback your way. Put it to work right away.

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Alchemer is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep).

Read more about Alchemer

Idiomatic logo

Idiomatic

4.7
(16)

Use data to turn feedback into features with confidence.

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Idiomatic is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base.

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Hear from our expert network

Why Customer Service Is the New Marketing: Thibaut De Lataillade and Laurie McCabe in Conversation

Freshdesk logo

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

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Freshdesk is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Chat.

Read more about Freshdesk

FullStory logo

FullStory

4.6
(62)

Everything you need to know about your digital experience.

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FullStory is available for Mid Size Business and offers the following support options: Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support.

Read more about FullStory

Sprinklr logo

Sprinklr

4.2
(60)

Social media management, analytics & strategy planning.

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Sprinklr is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, 24/7 (Live rep), Knowledge Base.

Read more about Sprinklr

Userlytics logo

Userlytics

4.7
(34)

Cloud-based usability testing platform for digital assets

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Userlytics is available for Mid Size Business and offers the following support options: FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat.

Read more about Userlytics

Zendesk logo

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

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Zendesk is available for Mid Size Business and offers the following support options: FAQs/Forum, Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support.

Read more about Zendesk

Key Survey logo

Key Survey

4.6
(38)

Cloud based and on premise survey software

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Key Survey is available for Mid Size Business and offers the following support options: Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat.

Read more about Key Survey

Customer Thermometer logo

Customer Thermometer

5.0
(12)

Actionable feedback for customer-obsessed businesses.

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Customer Thermometer is available for Mid Size Business and offers the following support options: FAQs/Forum, Email/Help Desk, Phone Support, Chat, Knowledge Base, 24/7 (Live rep).

Read more about Customer Thermometer

SurveySparrow logo

SurveySparrow

4.4
(55)

Conversational survey tool

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SurveySparrow is available for Mid Size Business and offers the following support options: Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support.

Read more about SurveySparrow

elevio logo

elevio

4.6
(27)

Self-service support & customer education platform

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elevio is available for Mid Size Business and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum.

Read more about elevio

Front logo

Front

4.5
(213)

One place to take care of all your customers

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Front is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat.

Read more about Front

VideoAsk logo

VideoAsk

4.7
(30)

Get personal with face-to-face interactions: at scale

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VideoAsk is available for Mid Size Business and offers the following support options: Email/Help Desk, Knowledge Base, FAQs/Forum, Chat.

Read more about VideoAsk

Qubicles logo

Qubicles

4.4
(24)

Revolutionary blockchain-powered contact center software

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Qubicles is available for Mid Size Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, Phone Support.

Read more about Qubicles

Startquestion logo

Startquestion

4.9
(150)

Online survey creator and feedback collection

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Startquestion is available for Mid Size Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat.

Read more about Startquestion

OneHash logo

OneHash

4.7
(22)

World's 1st FaaS(FOSS+SaaS)

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OneHash is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Chat, Knowledge Base, Email/Help Desk, FAQs/Forum.

Read more about OneHash

AskNicely logo

AskNicely

4.6
(99)

Make every customer experience awesome, every time.

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AskNicely is available for Mid Size Business and offers the following support options: Email/Help Desk, Phone Support, Chat, Knowledge Base, FAQs/Forum.

Read more about AskNicely

Userlane logo

Userlane

4.7
(26)

Instant software adoption, instant results.

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Userlane is available for Mid Size Business and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about Userlane

Zoho Desk logo

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

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Zoho Desk is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

Read more about Zoho Desk

Podium logo

Podium

4.4
(408)

Review management, reputation software, feedback & webchat

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Podium is available for Mid Size Business and offers the following support options: Chat, Phone Support, Email/Help Desk.

Read more about Podium

Refiner logo

Refiner

4.8
(4)

User feedback & customer survey software for SaaS companies

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Refiner is available for Mid Size Business and offers the following support options: FAQs/Forum, Email/Help Desk, Chat, Knowledge Base.

Read more about Refiner

What is customer experience software?

Customer experience software helps to improve interactions between businesses and their customers. It's a very broad category including software which tracks, analyzes, and optimizes processes at each stage of the customer journey.

Read full GetApp guide

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