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Customer Experience
Mid size business

Top Rated Customer Experience Software with Mid size business - Page 24

Last updated: November 2026

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CSG Xponent

(0)

Real-time customer journey management

Kitewheel is a cloud-based customer journey orchestration platform for businesses in industries including retail, travel, hospitality, banking, and more. The platform utilizes artificial intelligence (AI), machine learning, and advanced analytics to help businesses map their ideal customer journey.

Nextpond

(0)

Business process & customer experience management

Nextpond is a business process & customer experience management solution for any size business, with real-time customer feedback & employee training

Lyriko

(0)

Cloud-based and on-premise platform for customer engagement.

Lyriko is a cloud-based and on-premise platform that helps pharmaceutical and life sciences organizations manage customer engagement via artificial intelligence (AI). By leveraging real-time CRM data and predictive analytics, Lyriko helps users orchestrate personalized content journeys across channels. The solution supports various commercial operations needs such as marketing and customer relationship management (CRM).

All Buddy - Smart Contacts & Relationship Manager

(0)

Smart contact & relationship manager app

All Buddy - Smart Contacts & Relationship Manager is a contact and relationship management tool designed to help users organize.

Read more about All Buddy - Smart Contacts & Relationship Manager

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CrossCX

(0)

Quality monitoring, speech analytics & VoC

CrossCX connects your interactions, your data and your quality evaluations to understand, control and improve customer experience, with human agents and AI agents alike. Six modules, one platform.

Rapidr

(0)

Build Remarkable Products by Listening to your Customers.

Rapidr is a cloud-based customer experience platform, which helps businesses in technology, consulting, and other industries collect and manage user feedback. The solution offers various features such as a feedback portal, collaboration tools, custom branding, access control, voting, private boards, text editor, email notifications, and more. Rapidr also facilitates third-party integration with various applications such as Slack and Intercom.

Proto AICX Chat

(0)

CX automation for support teams

Proto is a CX automation platform that enables organisations in emerging markets to automate customer service in over 100 local languages. Proto's natural language processing engine provides leading intent classification for languages such as Kinyarwanda and Twi, with an API for developers.

Review Analytics

(0)

Software to discover actionable insights about your reviews

Review Analytics is a tool that allows you to discover actionable insights about your reviews, analyze customer sentiments, and more.

Axialys

(0)

AI-powered cloud telephony for contact centers

Axialys offers cloud telephony and artificial intelligence solutions designed for contact centers and customer service teams. The platform includes VoIP telephony, call center management software with real-time supervision and reporting, and AI-powered features such as Voice Pilot for call automation, Voice Assistant chatbot for agent support, and Voice Monitoring for automatic transcription and sentiment analysis. The solution integrates with CRM platforms through CTI connectors and APIs.

etrack1

(0)

For customer centres with passionate customer service manage

etrack1 owns the entire value chain from technology to implementation, hosting and support.

This means that our customers have one point of contact. If something doesn't work or if there’s a need for support or consultancy, there will always only be one sole responsible for everything.

3PL Listing

(0)

Web-based 3PL directory for US & Canada ecommerce

Web-based directory of 298 US and Canada 3PL companies across 622 locations, filterable by state, service type, and sales channel.

Level AI

(0)

Cloud-based contact center AI platform for enterprise

Cloud-based enterprise contact center platform offering full interaction scoring, AI voice agents, and real-time agent assistance.

PAM 360

(0)

Cloud-based visitor management tool for navigation.

PAM 360 is a cloud-based visitor management solution that helps businesses streamline visitor navigation via digital signs and interactive maps. The platform offers a suite of software tools and features to optimize customer experience. It offers functions such as real-time information synthesis and contextual routing to manage navigation outcomes for district owners and operators. PAM 360 also provides frictionless journeys, personalized maps, safe places, and device connectivity.

Groopit

(0)

Customer experience platform

Groopit uses crowd-solving to make it easy for employees to share and use competitive intel, product feedback, merchandising insights, operational issues, and real-time insights of all types.

KeyLife Queue Management System

(0)

Mobile queue management system for service industries

Cloud-based queuing platform for finance, retail, healthcare, and hospitality, offering virtual queues, appointments, and analytics.

Read more about KeyLife Queue Management System

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