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Customer Experience
Page 20

Customer Experience Software for Mid Size Business (2026) - Page 20

Last updated: March 2026

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Features

Reporting/Analytics(492)

Real-Time Notifications(283)

Mobile Access(153)

Data Import/Export(321)

Customizable Fields(269)

Integrated with

QuickBooks Online(17)

Microsoft 365(24)

Microsoft Outlook(40)

Google Calendar(39)

ActiveCampaign(37)

Pricing model

Free(159)

Open Source(18)

Free Trial(336)

One Time License(3)

Subscription(442)

Devices supported

Mac(180)

iPad(153)

Android(164)

Linux(136)

Web-based(574)

iPhone(164)

Windows(214)

Organization types

Small Business(549)

Non Profit(220)

Large Enterprises(539)

Public Administrations(206)

Freelancers(238)

Mid Size Business

User rating

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Surveytagger

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Feedback Text Categorizer

Surveytagger is available for Mid Size Business and offers the following support options: FAQs/Forum, Knowledge Base, Email/Help Desk.

Read more about Surveytagger

Users also considered

Repustate

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Natural language processing tool for automotive businesses

Repustate is available for Mid Size Business and offers the following support options: Chat, Phone Support, Email/Help Desk, Knowledge Base.

Read more about Repustate

Users also considered

Track

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

An intelligent system for customer experience management

Track is available for Mid Size Business and offers the following support options: Chat, 24/7 (Live rep).

Read more about Track

Users also considered

Vocalcom Salesforce Edition

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Contact center solution native in Salesforce

Vocalcom Salesforce Edition is available for Mid Size Business and offers the following support options: Phone Support.

Read more about Vocalcom Salesforce Edition

Users also considered

Kantar Marketplace

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Market research software trusted by leading brands

Kantar Marketplace is available for Mid Size Business and offers the following support options: Email/Help Desk, 24/7 (Live rep), FAQs/Forum.

Read more about Kantar Marketplace

Users also considered

WelcomeTrack

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

A customer relations tool to monitor and control shipments.

WelcomeTrack is available for Mid Size Business and offers the following support options: Email/Help Desk, Chat.

Read more about WelcomeTrack

Users also considered

Critizr

3.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer feedback collection & analysis platform for retail

Critizr is available for Mid Size Business and offers the following support options: Email/Help Desk, Phone Support, Chat.

Read more about Critizr

Users also considered

Mapp Marketing Cloud

3.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Data handled. Engagement automated. Marketers liberated.

Mapp Marketing Cloud is available for Mid Size Business and offers the following support options: Phone Support, Knowledge Base, Email/Help Desk.

Read more about Mapp Marketing Cloud

Users also considered

Marigold Grow

3.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Custom engagement and insights platform

Marigold Grow is available for Mid Size Business and offers the following support options: Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep).

Read more about Marigold Grow

Users also considered

Fresh Relevance

(0)

Make the engaging customer experience you envision a reality

Fresh Relevance is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk.

Read more about Fresh Relevance

Users also considered

OMQ

(0)

Customizable, AI-powered customer service

OMQ is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk, Chat.

Read more about OMQ

Users also considered

Movable Ink

(0)

Data-Activated Creative Content for Digital Marketing

Movable Ink is available for Mid Size Business and offers the following support options: Knowledge Base, Email/Help Desk, Phone Support.

Read more about Movable Ink

Users also considered

TINT

(0)

The social media display platform used by 45,000 brands

TINT is available for Mid Size Business.

Read more about TINT

Users also considered

TINT

(0)

The social media display platform used by 45,000 brands

TINT is available for Mid Size Business.

Read more about TINT

Users also considered

Cross-CX

(0)

Quality monitoring & reporting platform for contact centers

Cross-CX is available for Mid Size Business and offers the following support options: Email/Help Desk, Phone Support, 24/7 (Live rep).

Read more about Cross-CX

Users also considered

FoxMetrics

(0)

Marketing metric tools for optimizing eCommerce experiences

FoxMetrics is available for Mid Size Business and offers the following support options: FAQs/Forum, Knowledge Base, Chat, Email/Help Desk.

Read more about FoxMetrics

Users also considered

SimpleFeedback

(0)

Cloud-based customer engagement application

SimpleFeedback is available for Mid Size Business and offers the following support options: Chat.

Read more about SimpleFeedback

Users also considered

Fresh Relevance

(0)

Make the engaging customer experience you envision a reality

Fresh Relevance is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk.

Read more about Fresh Relevance

Users also considered

OMQ

(0)

Customizable, AI-powered customer service

OMQ is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk, Chat.

Read more about OMQ

Users also considered

ClearlyRated

(0)

Fuel your growth with client service excellence.

ClearlyRated is available for Mid Size Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, FAQs/Forum.

Read more about ClearlyRated

Users also considered

Kitewheel

(0)

Real-time customer journey management

Kitewheel is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Email/Help Desk, FAQs/Forum, Phone Support.

Read more about Kitewheel

Users also considered

Fonvirtual Virtual PBX

(0)

Private branch exchange (PBX) solution

Fonvirtual Virtual PBX is available for Mid Size Business and offers the following support options: FAQs/Forum, Email/Help Desk, Phone Support.

Read more about Fonvirtual Virtual PBX

Users also considered

binds.co

(0)

White-labeled survey tool to measure customer satisfaction

binds.co is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk.

Read more about binds.co

Users also considered

Jeeva

(0)

help leaders transform their companies into customer-centric

Jeeva is available for Mid Size Business.

Read more about Jeeva

Users also considered

Qmatic

(0)

Customer journey management solution for enterprise clients

Qmatic is available for Mid Size Business and offers the following support options: Chat, Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep).

Read more about Qmatic

Users also considered

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