getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Social CRM Tools Software with Collaboration Tools (2026)

Last updated: April 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.

Key features of Social CRM Tools Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Social Media Integration: Users highlight the convenience of managing multiple social media platforms in one place, streamlining digital prospecting and engagement. 96% of reviewers rated this feature as important or highly important.
  • Social Media Monitoring: Reviewers emphasize the ability to track brand mentions and industry discussions, aiding in real-time engagement and reputation management. 95% of reviewers rated this feature as important or highly important.
  • Lead Capture: Users appreciate the efficient lead generation and customization options, including automated notifications and targeted drip campaigns. 91% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Reviewers value comprehensive and customizable reports that provide insights into social media performance and help optimize strategies. 91% of reviewers rated this feature as important or highly important.
  • Contact Database: Users note the ease of centralizing and maintaining contact information, with features for importing, exporting, and managing detailed records. 86% of reviewers rated this feature as important or highly important.
  • Contact Management: Reviewers highlight the organizational capabilities, such as tagging, custom fields, and omnichannel communication, for effective contact tracking and engagement. 82% of reviewers rated this feature as important or highly important.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

38 software options

Salesforce Sales Cloud logo
Category Leaders

Cloud-based CRM and sales automation software

learn more
Salesforce Sales Cloud offers social collaboration features such as an activity feed, groups, recommendations based on activity and interest, and file sharing.

Read more about Salesforce Sales Cloud

Users also considered
Zoho CRM logo
Category Leaders

Customer relationship management solution

learn more
Serve your social customer in a better way. Listen to customer conversations over Social media and engage with them without leaving your CRM account.

Read more about Zoho CRM

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

learn more
Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and AI-based features.

Read more about Pipedrive

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

learn more
With Zendesk, you can build customer relationships that are more meaningful, personal, and productive.

Read more about Zendesk Suite

Users also considered
Hootsuite logo
Category Leaders

Social media management & scheduling for SMBs and enterprise

learn more
Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

Read more about Hootsuite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

learn more
LiveAgent is a customer service and social CRM solution for companies. It helps businesses manage customer communication and social media interactions from a single platform. LiveAgent is a leader in delivering seamless customer experiences.

Start with a 14-Day free trial, no credit card required.

Read more about LiveAgent

Users also considered
Agorapulse logo
Category Leaders

Easy-to-use social media management for teams and agencies

learn more
Agorapulse is a social media management tool to find and categorize the most vocal followers, retrieve conversation history & team notes on followers.

Read more about Agorapulse

Users also considered
Freshsales logo
Category Leaders

Sales management solution

learn more
Freshworks CRM Sales Cloud is a complete solution for sales teams to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights and nurture customer relationships. The Sales Cloud empowers sales teams with more time for selling by automating the sales process.

Read more about Freshsales

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Bitrix24 is an all-in-one business management platform that integrates CRM, project management, and collaboration tools in a single workspace. The system offers task management with Kanban boards and Gantt charts, communication features including video calls and chat, plus website building capabilities with ecommerce functionality. Bitrix24 includes HR management tools for employee tracking and workflow automation, all accessible via mobile applications.

Read more about Bitrix24

Users also considered
Copper logo

The CRM designed for Google Workspace

learn more
Copper is a CRM tool that’s designed for and recommended by Google. Get set up in minutes thanks to its seamless integration with Google Workspace (formerly G Suite) and beautiful user experience. Automate repetitive tasks, stay on top of projects and deadlines, and build more valuable, long-lasting relationships.

Read more about Copper

Users also considered
Sprout Social logo
Category Leaders

Social Media Management Software for Business

learn more
Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence.

Read more about Sprout Social

Users also considered
SocialPilot logo

Social Media Scheduling & Analytics Tool for SMBs & Agencies

learn more
SocialPilot is a social media marketing management solution for social media professionals & digital agencies, offering automated post scheduling, team & client collaboration, analytics & reporting, social inbox, content curation and so much more with a free 14-day trial.

Read more about SocialPilot

Users also considered
Insightly logo

Insightly is the modern, affordable CRM that teams love.

learn more
With the social media integration, you can simply put in a contact’s email address, and Insightly detects and input social media profiles related to the email address.

Read more about Insightly

Users also considered
Jobin.cloud logo

All-In-One tool to Find and Engage People

learn more
Automated Social Profile Import, data Aggregation and auto Update, ATS, CRM, AI powered ranking filtering, Process Automation, recruiting workflow, sales pipeline, automatic Outreach, mass Mailing, messaging templates, multiplatform communications.

Read more about Jobin.cloud

Users also considered
Crisp logo

All-in-one multi-channel solution for customer messaging

learn more
Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

Read more about Crisp

Users also considered
Lyfpit logo

Lyfpit is the social media management software

learn more
Lyfpit is the social media automation and growth hacking platform created by marketers for marketers

Read more about Lyfpit

Users also considered
Sendible logo
Category Leaders

Social media management & monitoring tool for agencies

learn more
The Sendible platform brings all your social networks together into a centralised hub and is the easiest way to execute a winning social media strategy for multiple brands at scale. Positioned as a productivity tool for agencies, you can be certain that your team will save hours of time!

Read more about Sendible

Users also considered
Kommo logo

Messenger-based sales tool for SMBs and entrepreneurs

learn more
Kommo is the world's first messaging-powered CRM. It features customizable sales pipelines, lead tracking, multichannel communication, integrations with the most popular chat apps and much more.

Read more about Kommo

Users also considered
SugarCRM logo

Cloud-based customer relationship management (CRM) platform

learn more
SugarCRM is an all-in-one CRM platform that aligns sales, marketing, and service teams to drive enhanced productivity and growth. It's a cost-effective, realiable CRM solution, highly regarded for its user-friendly design, and robust integrations.
Ideal for B2B medium to large-sized companies.

Read more about SugarCRM

Users also considered
Oktopost logo

We make it measurable

learn more
Oktopost is the only social media management platform architected for B2B. Oktopost enables marketers to manage social content at scale, amplify reach, and integrate social with a marketing and sales stack.

Read more about Oktopost

Users also considered
mLabs logo

mLabs is a tool for intelligent social media management

learn more
mLabs is a social media management solution that makes it possible to create professionally designed posts for Instagram, Facebook, Twitter, Youtube, LinkedIn, and other networks. It lets users set the day and time for each post to maximize engagement. Available in English, Portuguese, and Spanish.

Read more about mLabs

Users also considered
Sprinklr logo

Social media management, analytics & strategy planning.

learn more
Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

Read more about Sprinklr

Users also considered
Shape logo

Cloud-based CRM, sales & marketing automation software

learn more
Shape is a cloud-based CRM, sales, & marketing automation software for businesses in industries such as legal, real estate, mortgage, finance, & education. Shape offers tools to manage & automate online marketing & promotions, capture and service leads from online sources, & more

Read more about Shape

Users also considered
NABD System logo

Omnichannel Customer support & Help Desk software-FREE PLAN

learn more
Simple, scablable and powerful omnichannel customer service solution for organizations committed to deliver highest level of service to its clients.

Read more about NABD System

Users also considered
folk logo

The all-in-one CRM to manage all your business relationships

learn more
folk is the all-in-one CRM. Centralize all the relationships that matter for your organization and customize it to the adapted workflow: from Sales CRM, recruiting pipeline, deal flow management, prospection management, and more.

Read more about folk

Users also considered