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NABD System
Omnichannel Customer support & Help Desk software-FREE PLAN
(16)
NABD System Pricing, Features, Reviews and Alternatives
NABD System FAQs
Q. Who are the typical users of NABD System?
Q. What languages does NABD System support?
Q. Does NABD System support mobile devices?
Q. What other apps does NABD System integrate with?
NABD System product overview
Key benefits of using NABD System
Deliver exceptional customer service and streamline case management
Transform support teams into customer success engine
Boost agents productivity
Automate service handling and case life cycle with powerful workflow and automation rules
Track the effectiveness of your customer service with the right metrics, measure performance, customer satisfaction and return on action(ROA)
Typical customers
Platforms supported
Support options
Training options
Not sure about NABD System? Compare it with a popular alternative
NABD System
Starting from
30
Flat Rate
Starting from
39
/user
Per month
NABD System pricing information
Value for money
4.6
/5
38
Starting from
30
Flat Rate
Pricing options
Value for money contenders
NABD System features
Functionality
4.5
/5
38
Total features
65
8 categories
Most valued features by users
Functionality contenders
NABD System users reviews
Overall Rating
4.6
/5
38
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.75/10
27
8
3
0
0
Mohamed A.
Ahmed K.
Overall rating contenders
Bella W.
Review source
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After using this App we can follow our patients and create for every one of them his own file and this App allow us to contact our patient easily through multi channels and assign cases to right side
Automatic routing rules based on rules we defined before is realy great and multi channels that include facebook ,twitter,email and mobile apps
No cons were added to this review
Verified reviewer
Import and Export,
Review source
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We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases...
The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster.
The dynamic report generator
Mohamed E.
Information Technology and Services, 11-50 employees
Used daily for 6-12 months
Review source
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online access ... customer portal....
very complex... very slow... not flexible...
Your Business workflow and business rules are very complex. The platform is configured to meet your workflow requirements. You need to revisit your business processes to make them simple and according to the best practices in the IT industry.
Verified reviewer
Gambling & Casinos, 201-500 employees
Used daily for less than 6 months
Review source
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Overall, the tool is very good, but especially I like Ticketing and knowledge base. Ticketing makes it very easy and effective to escalate customer issues and track them. As for knowledge base, it's very simple to use and manage. It's a good source of information for the front line to find the necessary info fast and serve the customer effectively.
Whenever facing a feature not so comfortable, we collaborated with the vendor and both the account manager and technical staff are very open and flexible to cooperate, to change, customize to make the tool suitable for specific business.
Verified reviewer
Information Technology and Services,
Review source
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We are using NABD for managing customer support requests from emails, web portal, call center chat, and social media. We like the way it dispatches all requests and automate the workflow and routing inside our organization. We also use it for managing software bugs tracker and for release management.
1- Easy to use and configure 2- Strong knowledge base and SLA capabilities 3- Pricing is very low compared to competitors
Chat capabilities need some advanced features like chat transferring and chat to ticket
Common NABD System comparisons
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