NABD System Pricing, Features, Reviews & Comparison of Alternatives

NABD System Reviews

NABD System

Multi-channel Customer support & Help Desk software-FREE PLAN

4.77/5 (30 reviews)
474     169

NABD® is a Customer Service Software for fast and agility service.
DELIVER EXCEPTIONAL SERVICE AND STREAMLINE CASE MANAGEMENT
Start capturing the VOICE of your Customer across all channels to gain actionable insight.
Identify problem areas and improve business performance from customer driven insight to differentiate your business and increase revenue.
Evidence decisions and actions taken to resolve customer issues.
Capture and analyze all forms of customer feedback to improve business success
Provide 24x7 help desk and customer support platform and Support Customers Everywhere They Go.
Comply with industry case management standards and legislation. Define service level agreements and monitor service performance.

About NABD
NABD® is a workflow based customer service management solution that manages a customer's cross-channel exposure with a company, product, brand or service by providing end-to-end view of customer cases, issues, concerns and queries
NABD® is developed according to ISO 10002:2004 specifications through creating a customer-focused environment using an open/effective case management process to enhance the organization's ability to improve its product support, customer service, and customers’ satisfaction
www.nabdsys.com

NABD System Reviews (30)

Latest reviews

 Customer

Easily one of the best customer relation management system available in the market out there, Plus the vendor's support and sales team, is very commited in ensuring the functionality and system to follow the business requirement and in timely manner.Definitly recommended to all.

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Reviewed yesterday by Norazim Yadiy Mohd Yusof

 

 NABD App

You will feel the difference when you start using nabd in your organization , it helped me a lot to manage your employees, tasks ,reports & your whole work. Their support team helped me a lot to be more familiar with the system

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Reviewed 22nd of June, 2016 by Isabella aldo

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NABD System Category Leaders

Reviews
Integrations
Mobile
Media
Security

#15 in Customer Service

View full ranking
45
8
4
13
2
18

#18 in Help Desk & Ticketing

View full ranking
46
8
5
13
2
18

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

NABD System Screenshots (14)

NABD System screenshot: Configuration and CustomizationNABD System screenshot: Organization Hierarchy and External EntitiesNABD System screenshot: Email, Word, Facebook, Twitter correspondence templatesNABD System screenshot: SLA ManagementNABD System screenshot: Routing RulesNABD System screenshot: Visual Business Process Management DesignerNABD System screenshot: Subtasks creationNABD System screenshot: Customer PortalNABD System screenshot: Social Media Integration and Sentiment AnalysisNABD System screenshot: Consolidated Case ViewNABD System screenshot: Knowledge BaseNABD System screenshot: Collect Customer FeedbackNABD System screenshot: Analytics and ReportingNABD System screenshot: User Dashboard

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
Arabic, English, French
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

NABD System Pricing

Pricing model: Freemium, One-time License, Subscription
Free Trial: Available (No Credit Card required)

Subscription Based Pricing:
FREE $0/month for up to 10 users
Professional $30/month
Enterprise $60/month

Competitors Pricing

Vision Helpdesk

Starting from: $7.00/month
Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

KronoDesk

Starting from: $19.99/year
Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

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Key Features of NABD System

  • Easily Setup your customer service system within few minutes
  • Streamline and automate customer cases handling
  • Extended case management to front and back office agents
  • Self Service web and mobile portal
  • Capture Cases from email
  • Capture Cases from Facebook/Twitter
  • Multi company
  • Correspondence templates for HTML emails, word
  • Advanced user and executive dasboards
  • Reminder - Follow Ups - Alerts - To Do list
  • Customized Reports and Advanced Analytics
  • Load Balancing to manage workload across the team
  • Work from a prioritized action queue for activities and task
  • Standard best practice workflow
  • Workflow engine and workflow designer for custom workflows
  • Dynamic routing rules
  • Strong security features and fine grained access control
  • Automatically recommend next best action for agents
  • Integration APIs

Benefits

Provide faster customer service when and where customers want it
Deliver exceptional customer service and streamline case management
Track the effectiveness of your customer service with the right metrics, measure performance, customer satisfaction and return on action(ROA)

Alternatives to NABD System

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