NABD System Software Pricing & Features

NABD System

Multi-channel Customer support & Help Desk software-FREE PLAN

4.68/5 (37 reviews)

NABD System overview

NABD® is a Customer Service Software for fast and agility service.
DELIVER EXCEPTIONAL SERVICE AND STREAMLINE CASE MANAGEMENT
Start capturing the VOICE of your Customer across all channels to gain actionable insight.
Identify problem areas and improve business performance from customer driven insight to differentiate your business and increase revenue.
Evidence decisions and actions taken to resolve customer issues.
Capture and analyze all forms of customer feedback to improve business success
Provide 24x7 help desk and customer support platform and Support Customers Everywhere They Go.
Comply with industry case management standards and legislation. Define service level agreements and monitor service performance.

About NABD
NABD® is a workflow based customer service management solution that manages a customer's cross-channel exposure with a company, product, brand or service by providing end-to-end view of customer cases, issues, concerns and queries
NABD® is developed according to ISO 10002:2004 specifications through creating a customer-focused environment using an open/effective case management process to enhance the organization's ability to improve its product support, customer service, and customers’ satisfaction
www.nabdsys.com

Pricing

Starting from
$0.01/month
Pricing options
Free trial
Freemium
One-time license
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

Arabic, English, French
NABD System screenshot: Configuration and CustomizationHow system working using email channel?NABD System screenshot: Organization Hierarchy and External EntitiesNABD System screenshot: Email, Word, Facebook, Twitter correspondence templatesNABD System screenshot: SLA ManagementNABD System screenshot: Routing RulesNABD System screenshot: Visual Business Process Management DesignerNABD System screenshot: Subtasks creationNABD System screenshot: Customer PortalNABD System screenshot: Social Media Integration and Sentiment AnalysisNABD System screenshot: Consolidated Case ViewNABD System screenshot: Knowledge BaseNABD System screenshot: Collect Customer FeedbackNABD System screenshot: Analytics and ReportingNABD System screenshot: User DashboardNABD Product Tour VideoHow system works using Customer Portal channel?

NABD System reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.6
  4.5
  4.9
Anonymous

A great product that helped us manage customers service requests efficiently and faster

Reviewed 2015-11-18
Review Source: GetApp

We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. It is one of the best customer service and workflow solutions we have seen in the market.The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster.

Read the full review


NABD System

Multi-channel Customer support & Help Desk software-FREE PLAN

Ryan Culler

Top notch customer service!

Used daily for less than 6 months
Reviewed 2018-02-26
Review Source: Capterra

Ticketing system used in patient complaint tracking for company/process/product improvement.The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed. I was concerned with working with a company so far from home and I was pleasantly surprised at how much everyone with NABD wanted to help and worked hard to make sure that the product met our exact specifications. Any time that I ran into issues response time from support was very quick and the issue was resolved the first time. - Custom tickets- for us VERY custom - Data exports and analysis - Customer contact automation - Ticket response automation - Option for internal and external chat

Read the full review


NABD System

Multi-channel Customer support & Help Desk software-FREE PLAN

David Manoukian

Our experience is just great.

Used daily for less than 6 months
Reviewed 2017-06-15
Review Source: Capterra

1. Customer s issues escalation and tracking very effectively 2. Knowledge base which makes it very easy for front line to find the info to serve the customer fast and effectively.I like especially trouble ticketing part and knowledge base. Trouble ticketing lets easily manage open issues and track them effectively and knowledge base is very easily managed. You can add articles for your front line staff as in wikipedia. Search feature functions perfectly!

Read the full review


NABD System

Multi-channel Customer support & Help Desk software-FREE PLAN

Mohamed ElAntably

A great product that helped us manage customers service requests efficiently and faster

Reviewed 2015-04-25
Review Source: Capterra

We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster. It is one of the best customer service and workflow solutions we have seen in the market.

Read the full review


NABD System

Multi-channel Customer support & Help Desk software-FREE PLAN

Anonymous

We have a great experience both with NABD tool and the staff.

Used daily for less than 6 months
Reviewed 2017-06-15
Review Source: GetApp

Overall, the tool is very good, but especially I like Ticketing and knowledge base. Ticketing makes it very easy and effective to escalate customer issues and track them. As for knowledge base, it's very simple to use and manage. It's a good source of information for the front line to find the necessary info fast and serve the customer effectively.

Read the full review


NABD System

Multi-channel Customer support & Help Desk software-FREE PLAN

NABD System pricing

Starting from
$0.01/month
Pricing options
Free trial
Freemium
One-time license
Subscription

Subscription Based Pricing:
FREE $0/month for up to 10 users
Professional $30/month
Enterprise $60/month

Pricing Comparison

How does NABD System compare with other Customer Management apps?

Subscription plan?

NABD System



96% of apps offer a
subscription plan

Free trial?

NABD System



82% of apps have a
free trial

Freemium plan?

NABD System



26% of apps have a
freemium plan

Pricing Comparison

Customer Management app prices shown are $/month




NABD System Pricing Reviews

Pros
  • 1. Easy to customize 2. Easy to use 3. Cloud 4. Able to set SLA 5. Can pull out report
  • 1- Easy to use and configure 2- Strong knowledge base and SLA capabilities 3- Pricing is very low compared to competitors
  • The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster.
  • The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed. I was concerned with working with a company so far from home and I was pleasantly surprised at how much everyone with NABD wanted to help and worked hard to make sure that the product met our exact specifications. Any time that I ran into issues response time from support was very quick and the issue was resolved the first time. - Custom tickets- for us VERY custom - Data exports and analysis - Customer contact automation - Ticket response automation - Option for internal and external chat
Cons
  • -
  • The dynamic report generator
  • Chat capabilities need some advanced features like chat transferring and chat to ticket
  • It is hard to find a con with this organization. We did not have a clear understanding of user licenses and cost increased to get everyone that needed access a license, but for what we are going to be getting out of the software I think it is still worth the cost.
100%
recommended this to a friend or a colleague

NABD System features

API
Automatic Reminders
CRM Integration
Customizable Templates
Email Integration
Mobile Integration
Social Media Integration

Activity Dashboard (136 other apps)
Activity Tracking (95 other apps)
Automatic Notifications (132 other apps)
Calendar Management (124 other apps)
Contact Database (96 other apps)
Custom Fields (102 other apps)
Customer Database (103 other apps)
Customizable Branding (126 other apps)
Customizable Reporting (110 other apps)
Data Import/Export (124 other apps)
Electronic Payments (99 other apps)
Reporting & Statistics (122 other apps)
Third Party Integration (134 other apps)

Competitor Feature Comparison

API
Access Control
Action Planning
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Application Security
Archiving & Retention
Audit Trail
Auditing
Automated Scheduling
Automatic Lead Distribution
Automatic Notifications
Automatic Reminders
Best Practices Repository
Business Process Control
CRM Integration
Call Center Management
Call Recording
Call Routing
Case Management
Chat
Client Portal
Collaboration Tools
Collaborative Workspace
Complaint Monitoring
Custom Fields
Custom Forms
Custom User Interface
Customer Activity Reporting
Customer Complaint Tracking
Customer Experience Management
Customer Service Analytics
Customer Support Tracking
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Document Management
Email Archiving
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Management
Engagement Analytics
Escalation Management
Event Triggered Actions
Feedback Collection
Feedback Management
Help Desk Management
IVR / Voice Recognition
Instant Messaging
Issue Tracking
Knowledge Base
Macros
Mobile Integration
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Company
Multi-Language
Multi-Location
Multiple User Accounts
Online Forums
Performance Management
Performance Reports
Performance Support
Prioritizing
Process Management
Real Time Monitoring
Real Time Updates
Reporting & Statistics
Role Management
Routing Options
Rules-Based Workflow
SLA Management
SSL Security
Self Service Portal
Service Level Management
Single Sign On
Social Media Integration
Status Tracking
Support Ticket Tracking
Surveys & Feedback
Tagging
Template Management
Third Party Integration
Ticket Management
Timer
Trouble Ticketing
Two-Factor Authentication
Visual Analytics
Widgets
Workflow Management
Learn moreCompare App
API
Access Control
Action Planning
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Application Security
Archiving & Retention
Audit Trail
Auditing
Automated Scheduling
Automatic Lead Distribution
Automatic Notifications
Automatic Reminders
Best Practices Repository
Business Process Control
CRM Integration
Call Center Management
Call Recording
Call Routing
Case Management
Chat
Client Portal
Collaboration Tools
Collaborative Workspace
Complaint Monitoring
Custom Fields
Custom Forms
Custom User Interface
Customer Activity Reporting
Customer Complaint Tracking
Customer Experience Management
Customer Service Analytics
Customer Support Tracking
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Document Management
Email Archiving
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Management
Engagement Analytics
Escalation Management
Event Triggered Actions
Feedback Collection
Feedback Management
Help Desk Management
IVR / Voice Recognition
Instant Messaging
Issue Tracking
Knowledge Base
Macros
Mobile Integration
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Company
Multi-Language
Multi-Location
Multiple User Accounts
Online Forums
Performance Management
Performance Reports
Performance Support
Prioritizing
Process Management
Real Time Monitoring
Real Time Updates
Reporting & Statistics
Role Management
Routing Options
Rules-Based Workflow
SLA Management
SSL Security
Self Service Portal
Service Level Management
Single Sign On
Social Media Integration
Status Tracking
Support Ticket Tracking
Surveys & Feedback
Tagging
Template Management
Third Party Integration
Ticket Management
Timer
Trouble Ticketing
Two-Factor Authentication
Visual Analytics
Widgets
Workflow Management
Visit WebsiteCompare App
API
Access Control
Action Planning
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Application Security
Archiving & Retention
Audit Trail
Auditing
Automated Scheduling
Automatic Lead Distribution
Automatic Notifications
Automatic Reminders
Best Practices Repository
Business Process Control
CRM Integration
Call Center Management
Call Recording
Call Routing
Case Management
Chat
Client Portal
Collaboration Tools
Collaborative Workspace
Complaint Monitoring
Custom Fields
Custom Forms
Custom User Interface
Customer Activity Reporting
Customer Complaint Tracking
Customer Experience Management
Customer Service Analytics
Customer Support Tracking
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Document Management
Email Archiving
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Management
Engagement Analytics
Escalation Management
Event Triggered Actions
Feedback Collection
Feedback Management
Help Desk Management
IVR / Voice Recognition
Instant Messaging
Issue Tracking
Knowledge Base
Macros
Mobile Integration
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Company
Multi-Language
Multi-Location
Multiple User Accounts
Online Forums
Performance Management
Performance Reports
Performance Support
Prioritizing
Process Management
Real Time Monitoring
Real Time Updates
Reporting & Statistics
Role Management
Routing Options
Rules-Based Workflow
SLA Management
SSL Security
Self Service Portal
Service Level Management
Single Sign On
Social Media Integration
Status Tracking
Support Ticket Tracking
Surveys & Feedback
Tagging
Template Management
Third Party Integration
Ticket Management
Timer
Trouble Ticketing
Two-Factor Authentication
Visual Analytics
Widgets
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App

0 reviews

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Requires iOS 8.4 or later. Compatible with iPhone, iPad, and iPod touch.

Android App

0 reviews

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Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
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Category Leaders ranking

Reviews
Integrations
Mobile
Media
Security

#15 in Customer Service

View full ranking
39
6
3
20
2

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

NABD System also features in these categories:

Videos and tutorials

Additional information for NABD System

Key features of NABD System

  • Easily Setup your customer service system within few minutes
  • Streamline and automate customer cases handling
  • Extended case management to front and back office agents
  • Self Service web and mobile portal
  • Capture Cases from email
  • Capture Cases from Facebook/Twitter
  • Multi company
  • Correspondence templates for HTML emails, word
  • Advanced user and executive dasboards
  • Reminder - Follow Ups - Alerts - To Do list
  • Customized Reports and Advanced Analytics
  • Load Balancing to manage workload across the team
  • Work from a prioritized action queue for activities and task
  • Standard best practice workflow
  • Workflow engine and workflow designer for custom workflows
  • Dynamic routing rules
  • Strong security features and fine grained access control
  • Automatically recommend next best action for agents
  • Integration APIs

Benefits

Provide faster customer service when and where customers want it
Deliver exceptional customer service and streamline case management
Track the effectiveness of your customer service with the right metrics, measure performance, customer satisfaction and return on action(ROA)