Clarity Connect Pricing, Features, Reviews & Comparison of Alternatives

Clarity Connect

Full-featured contact center native to Skype for Business

3.75/5 (8 reviews)

Clarity Connect overview

What is Clarity Connect?

Clarity Connect extends Skype for Business (formerly known as Lync) for use as a contact center, intelligently routing and managing incoming communications for customer service.

Clarity Connect is native to Skype for Business, with no desktop presence other than the Skype for Business application, so easy to train new agents on this familiar interface. Being native also means Clarity Connect is easy to install and maintain.

Businesses can reduce significant costs by retiring telephony infrastructure and moving their contact center to the Skype for Business platform. Clarity Connect is a full-featured contact center, and supports WFO, reporting, and a number of modalities, including calls, IMs, emails, web chats, and Facebook Messenger.
claritycon.com

Pricing

Starting from
$80/year
Pricing options
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia

Supported languages

English
Clarity Connect screenshot: Clarity Conect dashboardConnect 4 0 - Quick OverviewClarity Connect screenshot: Clarity Connect dashboardClarity Connect screenshot: Clarity Connect agent consoleClarity Connect screenshot: Clarity Connect IVR

Clarity Connect user reviews

Value for money
Features
Ease of use
Customer support
  4.0
  3.6
  3.7
  4.0
Victor Martinez

Very happy customer

Used daily for 2+ years
Reviewed 2016-12-01
Review Source: Capterra

We moved to Clarity after having a bad experience with a previous contact center product and have been very happy from day one.

Pros
Native integration with Skype for Business. Support has been excellent and updates/fixes are quick.

Cons
Would like to see more new features roll out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Fen Han

Great Call Center Software

Used monthly for 2+ years
Reviewed 2016-12-01
Review Source: Capterra

Clarity Connect has been working very well for our multi-projects Help Desk Support. It is very easy to set up agentes, script, recording, call routing, and call queues. The call recording and reports are very helpful to monitor and measure the call qualities. We are very satisfied about its custom integration with our in-house IVR solution. Clarity Support is responsive and quick to resolve the issues. The areas that we think Clarity Connect can be better are reporting and more features to accomodate comprehensive call center needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Great functionality but difficult to use

Used daily for 2+ years
Reviewed 2018-05-12
Review Source: GetApp

Pros
It is one stop shopping for project managers. It has everything from budgets to project tracking to Gantt charts.

Cons
I work for a midsize company and it probably has too much functionality for us. Specifically the Gantt chart is difficult to use unless you are tracking resources and their time.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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Robert Hansson

Documentation on Call Flow functions

Used weekly for 1-2 years
Reviewed 2016-12-05
Review Source: Capterra

The full documentation on all functions in the call flows and how to use them. I'm sure Clarity has smart functions we don't know about. The knowledge could open new opportunities and support existing deliveries in a better way.

Pros
Add on to Skype

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Alberto Huerta

Great Product

Reviewed 2016-12-01
Review Source: Capterra

Works great and easy to setup/understand and use. The Dashboard has all the necessary metrics needed on a daily basis.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Clarity Connect pricing

Starting from
$80/year
Pricing options
Subscription

Clarity Connect features

Chat
Email Integration
Instant Messaging
Multi-Channel Communication
Real Time Monitoring

API (228 other apps)
Activity Dashboard (125 other apps)
Alerts / Escalation (79 other apps)
Automatic Notifications (107 other apps)
CRM Integration (97 other apps)
Customizable Branding (131 other apps)
Knowledge Base Management (107 other apps)
Monitoring (114 other apps)
Reporting & Statistics (136 other apps)
Self Service Portal (76 other apps)
Social Media Integration (89 other apps)
Support Ticket Management (85 other apps)
Surveys & Feedback (95 other apps)
Third Party Integration (157 other apps)
Workflow Management (87 other apps)

Videos and tutorials

Additional information for Clarity Connect

Key features of Clarity Connect

  • Call recording
  • Call routing
  • Call transfer
  • Configurable workflows
  • Email integration
  • Email tracking
  • Employee management
  • Forecasting
  • Instant messaging
  • Multi-channel communication
  • Real-time analytics
  • Real-time monitoring
  • Request routing
  • Rule-based workflows
  • Service level management
  • Summary reports
  • Call tracking
  • Automatic call distribution
  • Call monitoring
  • Call center management
  • Call scripting
  • Interactive reporting
  • Help desk integration
View All Features

Benefits

• Clarity Connect enables businesses to leverage an existing Skype for Business (formerly) Lync environment as a contact center or helpdesk solution.

• Clarity Connect is native to Skype for Business, so it is easy to install and maintain. Companies can also save costs by retiring other telephony infrastructure.

• Clarity Connect manages a number of different modalities, including IM, Facebook Messenger, email, voice and Web chat.

• Clarity Connect is cloud managed, and can be deployed on premises, fully hosted or a hybrid.

• Clarity Connect's intelligent routing and queue management features can be used in a number of applications other than a call center, such as for employee communications or service desks for finance or HR benefits