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Dynamics 365 Customer Service

Omnichannel customer service and support

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Dynamics 365 Customer Service - 2026 Pricing, Features, Reviews & Alternatives

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Dynamics 365 Customer Service overview

What is Dynamics 365 Customer Service?

Microsoft Dynamics 365 Customer Service is an omnichannel solution that scales to meet changing needs, helping teams provide world-class service. With a combination of software and services, it helps businesses create exceptional customer experiences from purchase through ongoing care.

Dynamics 365 Customer Service provides an omni-channel solution that helps customers and agents navigate the customer experience. It is for contact centers seeking to link their digital channels and address customer concerns in real time. Users can capture data on all interactions, enable multichannel self-service, provide a consistent view of the customer, and deliver a personalized experience at every touch point. Designed to maximize business efficiency of employees, Dynamics 365 Customer Service enables users to handle customer support from any mobile device, providing the flexibility to work from anywhere and send emails directly from their Outlook mailbox.

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