A much required link between our ERP and our website. Works honestly and intended.
Pros
Works as intended, with required functionality all present. Team at InSync is able to customize the software behaviour to anything we need (as long as functionality exists in Magento in the first place, which is a limitation that makes perfect sense). Scheduled activations of the software allow us to synchronize our website with our ERP almost in real time. Even with the time difference, team at InSync makes time to meet during North American office hours, and responds to queries and support tickets overnight most of the time, which is much appreciated.
Cons
User interface of the software takes getting used to, and does not seem perfectly optimized for ease of understanding, even though the required functionality exists. On the off chance an error occurs, the error messages are not easily understood by non-developers, or indeed anyone outside of the InSync team. There were some rare instances of difficulties reaching the team, especially in last minute situations, although that is only to be expected given the geographical and time differences.
Rating breakdown
Likelihood to recommend: 8/10
We are a multi - unit, multi channel Tile retailer. This software allows us to publish our stock by physical location on our Magento 2 website and update prices, inventory and other attributes quickly and easily. It makes for a great customer experience and has saved us alot of money while helping to grow our business. The integration itself was a breeze - the team at Apps EConnect seem to be available 24-7 to fix any problems or issues we might have. Having had a bad experience with another provider I have nothing but good things to say about this company and product. I would highly recommend it.
Pros
This software works out of the box and the team at Apps E-Connect are on hand any time if a problem arises or if further customisation is required. I would highly recommend this product to anyone.
Cons
We have no issues with the software so far
Rating breakdown
Likelihood to recommend: 10/10
Great team who are good to work with. [SENSITIVE CONTENT HIDDEN] our contact has been great and we have built up a great relationship over the past 1-2 years.
Pros
Being able to link our SAP into Magento 2 with a high level of customisation. If you can think it there is a good chance it can be customised.
This allows us to make a more efficient and user friendly experience for our customers and sales reps.
Cons
As our project required a large amount of customisation this takes time. Nothing to do with the software just part of the process.
Rating breakdown
Likelihood to recommend: 10/10
After implementation, first two years we faced a lot of issues. Not long as ago, [SENSITIVE CONTENT HIDDEN] (Customer Support ) and [SENSITIVE CONTENT HIDDEN] (Technical support ) they were handling our account for the past year we didn't face much issues and they are quick responsible for the urgent issues. Especially from [SENSITIVE CONTENT HIDDEN] he will make sure that will close the ticket end of the day and reply his findings to my stake holders so there wont be any escalations. Recently we have bought new server, APPSeCONNECT team helped us to move there services to our new server without any disruption based on the timeline. There maintenance and support is good. As team i strongly recommend there services. it was be pleasant and delightful working with them. I wish all the very best for the future and upcoming projects.
Pros
I am writing to recommend the AppseCONNECT service of SAP b1 integration with salesforce. we were been working since 2017 to until now.
This software flexible to use and they have few features where we can monitor syncing process lively between the two systems. There is an every tracking report to monitor the touch points and errors.
Cons
Initially when we started this project we faced lot of issues as we are integrating two systems.
As we have some customization we got more errors and was not handled properly in the first phase.
Rating breakdown
Likelihood to recommend: 5/10
We utilize APPSeCONNECT to pass sales orders from Shopify to SAP B1. Our dedicated deployment agent has been great to work with. We've had to make subsequent customization changes; things we did not realize our prior system just "did" that were unknowingly not part of initial connection. So, my advice is to really think about literally every aspect of your current process (assuming you're converting from something existing) and make sure every little detail is discussed during implementation planning. It's difficult to catch every little thing when you're just used to certain things working a certain way, but know if you don't and things suddenly function differently when you turn it on, they'll be change requests thereafter. But other than design hiccups, the product works, the team is responsive, and there are customization options.
Pros
- Relatively easy to use once you get the hang of back end admin
- Has additional bi-directional feeds we hope to use in future
- Working with deployment team has been positive experience
Cons
- Error codes not descriptive - get the same error (which is not particularly instructive) whether customer or product issue and no way to interpret without applying basic system knowledge and assumptions
- Working with dramatic time zone difference is ok for me as I'm up early, but may not be ideal for others; team at AEC is pretty accommodating given the vast difference though
- Pretty basic out of the box capabilities; minor tweaks require customization
Rating breakdown
Likelihood to recommend: 9/10
Marketplace: $129 /month
Beginner: $199 /month
Growth: $279 /month
Enterprise: $849 /month
All pricing billed annually OR option to pay lump sum
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