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Help Scout vs LiveAgent Comparison (2026)
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Good recommendations?
Help Scout
4.6
(226)5
156
4
56
3
13
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
LiveAgent
4.7
(1.7K)5
1.2K
4
458
3
49
2
6
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Help Scout is the AI support suite that turns customer conversations into growth for your business. Drawing on insights from 3+ billion conversations, it helps teams not only resolve more requests, but understand the larger story of each customer relationship.
Cloud-based customer service platform for businesses of all sizes, combining live chat, AI chatbot, email ticketing, and call center.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
226
5
4
3
2
1
156
56
13
0
1
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app4.7
1.7K
5
4
3
2
1
1.2K
458
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this appPros
“For teams that need deeper functionality or more sophisticated routing rules, it may start to feel restrictive as support volume grows.”
Krystal M.
People Operations
“Lightweight help desk portal for our team to collaborate on tickets and create articles for future reference”
JS
Josh S.
IT Coordinator
“Keeps all customer communications in one place - allow us to respond to customers in almost real time”
SB
Stephen B.
CEO
Pros
“Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent.”
Kamlesh M.
marketing consultant
“True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls.”
Ar
Andhale r.
Customer service associate
“The software is highly regarded for its lightweight, lightning-fast live chat widget, native built-in VoIP call center.”
Ar
Andhale r.
Customer service associate
Cons
“The reporting isn't as advanced as some tools out there.”
Josef S.
Technical Support Specialist
“They replaced this standard keyboard command with their own internal "Command Pallet," which serves no use to our team.”
TP
Thomas P.
Head of Customer Success
“Communication history gets lost sometimes and customer replies don't appear”
KB
Kitti B.
Head of Customer Success
Cons
“Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge."”
AF
Alex F.
President
“The user interface feels a bit outdated compared to its competitors and setting up advanced routing rules is a bit complicated.”
RC
Ridhima C.
Copywriter
“It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance.”
AF
Alex F.
President
- Vendor responds to reviews
- Last review5 months ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features95
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Administrator Access
- Agent Interface
- Agent Scheduling and Assignment
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Archiving & Retention
- Artificial Intelligence
- Assignment Management
- Assignments and Tasks
- Attachments/Screencasts
- Audit Trail
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Brand Design Consistency
- Branding
- CRM
- CRM Integration
- Call Back
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communications Management
- Community Forums
- Computer Telephony Integration
- Concurrent Calling
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversational AI
- Create Content
- Cross-system Integration
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Portal
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Device Responsiveness
- Discussions/Forums
- Document Management
- Document Processing
- Document Storage
- Drag & Drop
- Email Management
- Email Monitoring
- Email Templates
- Email to Case
- Employee Directory
- Escalation Handling
- Fax Management
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- For Startups
- Forms Management
- Full Text Search
- Gamification
- Generative AI
- Gmail Integration
- Help Desk
- Help Desk Management
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Identification
- Inbound Screen Pop
- Inbox Management
- Independent Decision Making
- Inquiry Routing
- Integrations
- Intent Recognition
- Interaction Tracking
- Internal Discussion
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Language Detection
- Lead Management
- Live Chat
- Macros
- Macros/Templated Responses
- Manual Dialer
- Mentions
- Menu bars
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multilingual Support
- Multiple Data Sources
- Multiple Scripts
- Multiple User Accounts
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notes
- Notifications
- Offline Form
- Omnichannel
- Outbound Call Center
- PBX
- Performance Evaluation
- Performance Management
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Phone Key Input
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Dialer
- Prioritization
- Priority Case Alerts
- Proactive Chat
- Problem Solving
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Routing
- SMS Messaging
- SSL Security
- Search
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Signature Management
- Single Sign On
- Snooze
- Social Media Integration
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Automation
- Text Editing
- Third-Party Integrations
- Ticket Collaboration
- Ticket Management
- Unified Inbox
- User, Role, and Access Management
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
- Total features180
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Administrator Access
- Agent Interface
- Agent Scheduling and Assignment
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Archiving & Retention
- Artificial Intelligence
- Assignment Management
- Assignments and Tasks
- Attachments/Screencasts
- Audit Trail
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Brand Design Consistency
- Branding
- CRM
- CRM Integration
- Call Back
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communications Management
- Community Forums
- Computer Telephony Integration
- Concurrent Calling
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversational AI
- Create Content
- Cross-system Integration
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Portal
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Device Responsiveness
- Discussions/Forums
- Document Management
- Document Processing
- Document Storage
- Drag & Drop
- Email Management
- Email Monitoring
- Email Templates
- Email to Case
- Employee Directory
- Escalation Handling
- Fax Management
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- For Startups
- Forms Management
- Full Text Search
- Gamification
- Generative AI
- Gmail Integration
- Help Desk
- Help Desk Management
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Identification
- Inbound Screen Pop
- Inbox Management
- Independent Decision Making
- Inquiry Routing
- Integrations
- Intent Recognition
- Interaction Tracking
- Internal Discussion
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Language Detection
- Lead Management
- Live Chat
- Macros
- Macros/Templated Responses
- Manual Dialer
- Mentions
- Menu bars
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multilingual Support
- Multiple Data Sources
- Multiple Scripts
- Multiple User Accounts
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notes
- Notifications
- Offline Form
- Omnichannel
- Outbound Call Center
- PBX
- Performance Evaluation
- Performance Management
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Phone Key Input
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Dialer
- Prioritization
- Priority Case Alerts
- Proactive Chat
- Problem Solving
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Routing
- SMS Messaging
- SSL Security
- Search
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Signature Management
- Single Sign On
- Snooze
- Social Media Integration
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Automation
- Text Editing
- Third-Party Integrations
- Ticket Collaboration
- Ticket Management
- Unified Inbox
- User, Role, and Access Management
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
Integrations
- Total integrations69
- AWeber
- ActiveCampaign
- Adobe Commerce
- Aircall
- AppFollow
- Asana
- BigCommerce
- Campaign Monitor by Marigold
- Capsule
- ChannelReply
- ChargeDesk
- Chatra
- ChurnZero
- CircleLoop
- ClickUp
- Clockify
- Close
- CloudTalk
- Constant Contact
- Cyfe
- Databox
- Everhour
- Fivetran
- Fleep
- FlowHunt
- FormKeep
- FreshBooks
- FullContact
- Fullstory
- Geckoboard
- GetResponse
- GitHub
- Google Workspace
- Gravity Forms
- Help Desk Migration
- Heymarket
- Highrise
- HubSpot CRM
- Intuit Mailchimp Email Marketing
- Jira
- JustCall
- Kissmetrics
- Klaviyo
- Lime Connect
- Linear
- Make
- Microsoft 365
- Mixpanel
- MySQL
- Nicereply
- Olark
- OnePageCRM
- Paperform
- Pipedrive
- Plecto
- PrestaShop
- Process Street
- Salesflare
- Salesforce Sales Cloud
- Shopify
- Slack
- Smith.ai AI Receptionist
- Supademo
- SurveyMonkey
- Talkdesk
- Telegram
- Tempo Portfolio Manager
- Textline
- Trello
- Twilio
- Twilio Segment
- Twitter/X
- Viber
- Weglot
- Wix
- WooCommerce
- WordPress
- Wufoo
- XTM Transifex
- Zapier
- Zendesk Contact Center
- elevio
- iorad
- unitQ
- Total integrations30
- AWeber
- ActiveCampaign
- Adobe Commerce
- Aircall
- AppFollow
- Asana
- BigCommerce
- Campaign Monitor by Marigold
- Capsule
- ChannelReply
- ChargeDesk
- Chatra
- ChurnZero
- CircleLoop
- ClickUp
- Clockify
- Close
- CloudTalk
- Constant Contact
- Cyfe
- Databox
- Everhour
- Fivetran
- Fleep
- FlowHunt
- FormKeep
- FreshBooks
- FullContact
- Fullstory
- Geckoboard
- GetResponse
- GitHub
- Google Workspace
- Gravity Forms
- Help Desk Migration
- Heymarket
- Highrise
- HubSpot CRM
- Intuit Mailchimp Email Marketing
- Jira
- JustCall
- Kissmetrics
- Klaviyo
- Lime Connect
- Linear
- Make
- Microsoft 365
- Mixpanel
- MySQL
- Nicereply
- Olark
- OnePageCRM
- Paperform
- Pipedrive
- Plecto
- PrestaShop
- Process Street
- Salesflare
- Salesforce Sales Cloud
- Shopify
- Slack
- Smith.ai AI Receptionist
- Supademo
- SurveyMonkey
- Talkdesk
- Telegram
- Tempo Portfolio Manager
- Textline
- Trello
- Twilio
- Twilio Segment
- Twitter/X
- Viber
- Weglot
- Wix
- WooCommerce
- WordPress
- Wufoo
- XTM Transifex
- Zapier
- Zendesk Contact Center
- elevio
- iorad
- unitQ
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