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HelpDesk vs HubSpot Service Hub Comparison (2026)
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4.4
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4.4
LiveAgent
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Good recommendations?
HelpDesk
5
125
4
43
3
12
2
2
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
HubSpot Service Hub
5
100
4
81
3
9
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
HelpDesk is a ticketing system for customer service teams. Minimize your support team’s efforts and save time for meaningful conversations with customers. Resolve tickets faster and with greater precision. Use HelpDesk to improve your customer satisfaction level and increase sales.
Support customers at scale and keep it personal. Service Hub combines customer agent, a connected help desk, and a knowledge base, all working from HubSpot Smart CRM data, so customers get answers quickly and reps focus on the conversations that need a human touch.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
184
5
4
3
2
1
125
43
12
2
2
- Value for money
- Ease of use
- Features
- Customer support
4.4
193
5
4
3
2
1
100
81
9
2
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
Mouatez C.
Customer Support Specialist
John R.
Service Representative
Jude D.
Customer Success Agent
Pros
Nigel D.
cco
Estrella A.
Software Engineer
Daniel C.
Automation Engineer
Cons
Jessica B.
Owner
Ron H.
Client Relationship Management
Ivan V.
Customer Success Representative
Cons
Elizabeth B.
customer service supervisor
Taylor K.
Engineer
Ebose I.
Manager
- Vendor responds to reviews
- Last review8 days ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features113
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Assignment Management
- Automated Responses
- Automated Routing
- Autoresponders
- Batch Communications
- CRM
- CSAT Survey Structure
- Calendar Management
- Call Center Management
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Client Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Conversation Intelligence
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Document Storage
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Forms Management
- Geotargeting
- Health Score
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Interactive Content
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Generation
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- NPS Survey Structure
- NPS of Customers
- Offline Form
- On-Demand Communications
- Onboarding
- Performance Metrics
- Personalization
- Pipeline Management
- Predictive Analytics
- Prioritization
- Proactive Chat
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Search
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Template Management
- Templates
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Video Support
- Visual Analytics
- Widgets
- Workflow Automation
- Workflow Management
- Total features89
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Assignment Management
- Automated Responses
- Automated Routing
- Autoresponders
- Batch Communications
- CRM
- CSAT Survey Structure
- Calendar Management
- Call Center Management
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Client Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Conversation Intelligence
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Document Storage
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Forms Management
- Geotargeting
- Health Score
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Interactive Content
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Generation
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- NPS Survey Structure
- NPS of Customers
- Offline Form
- On-Demand Communications
- Onboarding
- Performance Metrics
- Personalization
- Pipeline Management
- Predictive Analytics
- Prioritization
- Proactive Chat
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Search
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Template Management
- Templates
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Video Support
- Visual Analytics
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations11
- 360NRS
- Accelo
- Actionstep
- AdRoll
- AdStage
- AgencyAnalytics
- Airtable
- Aloware
- Ambassify
- Asana
- Aysling
- Bedrock Data
- BigTime
- BrightTALK Central
- BuiltWith
- Calendly
- Call Loop
- CallRail
- Canva
- Chatbot
- ClearVoice
- CoSchedule
- Coupler.io
- Cyfe
- Databox
- DepositFix
- Dialpad AI Meetings
- Dropbox Sign
- Eventbrite
- Fivetran
- Fomo
- Forecast
- GitHub
- GoTo Webinar
- Google Calendar
- Google Contacts
- Google Meet
- Google Sheets
- Gravity Forms
- Grow
- HubSpot CRM
- Instapage
- Jira
- Jotform
- Justuno
- Klips
- Leadfeeder
- LinkedIn for Business
- LiveChat
- LoyaltyLion
- Lucky Orange
- ManyChat
- Meta for Business
- Modus
- NeverBounce
- Odoo
- OpenWidget
- OptinMonster
- Outgrow
- PSOhub
- Paycove
- PhoneWagon
- Pipedrive
- Powtoon
- Privy
- Promo.com
- Proposify
- Pure Chat
- Retreaver
- Ringover
- Sakari
- Salesforce Sales Cloud
- Salesmsg
- Seventh Sense
- Shopify
- Skyvia
- Slack
- SnapApp
- Stitch
- Stripe
- Stripo.email
- Supermetrics
- SurveyMonkey
- Teamwork.com
- Trello
- Twitter/X
- Unbounce
- Vidyard
- Webflow
- Wistia
- Wix
- WooCommerce
- Woopra
- WordPress
- Zapier
- Zoho Analytics
- Zoom Workplace
- adam.ai
- monday AI Work Platform
- Total integrations93
- 360NRS
- Accelo
- Actionstep
- AdRoll
- AdStage
- AgencyAnalytics
- Airtable
- Aloware
- Ambassify
- Asana
- Aysling
- Bedrock Data
- BigTime
- BrightTALK Central
- BuiltWith
- Calendly
- Call Loop
- CallRail
- Canva
- Chatbot
- ClearVoice
- CoSchedule
- Coupler.io
- Cyfe
- Databox
- DepositFix
- Dialpad AI Meetings
- Dropbox Sign
- Eventbrite
- Fivetran
- Fomo
- Forecast
- GitHub
- GoTo Webinar
- Google Calendar
- Google Contacts
- Google Meet
- Google Sheets
- Gravity Forms
- Grow
- HubSpot CRM
- Instapage
- Jira
- Jotform
- Justuno
- Klips
- Leadfeeder
- LinkedIn for Business
- LiveChat
- LoyaltyLion
- Lucky Orange
- ManyChat
- Meta for Business
- Modus
- NeverBounce
- Odoo
- OpenWidget
- OptinMonster
- Outgrow
- PSOhub
- Paycove
- PhoneWagon
- Pipedrive
- Powtoon
- Privy
- Promo.com
- Proposify
- Pure Chat
- Retreaver
- Ringover
- Sakari
- Salesforce Sales Cloud
- Salesmsg
- Seventh Sense
- Shopify
- Skyvia
- Slack
- SnapApp
- Stitch
- Stripe
- Stripo.email
- Supermetrics
- SurveyMonkey
- Teamwork.com
- Trello
- Twitter/X
- Unbounce
- Vidyard
- Webflow
- Wistia
- Wix
- WooCommerce
- Woopra
- WordPress
- Zapier
- Zoho Analytics
- Zoom Workplace
- adam.ai
- monday AI Work Platform
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