iTOP - 2026 Pricing, Features, Reviews & Alternatives

•CMDB tool: It helps manage infrastructure assets, from servers to applications, ensuring everything stays operational. The tool helps handle changes and resolve incidents using impact analysis to assess the effects on services and contracts.

•Resource efficiency: The tool manages physical and logical assets lifecycle server loads, software licenses, and hardware inventory with a centralized system.

•Multi-channel ticketing system and SLA automation: It enables users to prioritize tasks and keep track of SLA commitments to ensure user satisfaction. It auto-dispatches and monitors tickets across multiple channels such as chat, email, and portal.

•Reporting: Users can generate reports, gain clear visibility into team activity, service levels, and productivity to share with upper management.

•Overview: Businesses get an executive view of the entire IT landscape that enables them to make informed decisions by tracking service contracts, supplier performance, and system reliability.

•Optimized process management: Users can tailor workflows to meet client-specific requirements while maintaining a standardized approach to service delivery. It helps centralize multi-client contracts for efficient tracking and billing.

•Continuous improvement: It helps monitor key performance indicators (KPIs) and optimize processes in real time. It regularly enhances service quality to maintain high levels of customer satisfaction.

•Compliance and risk management: It assists with data governance by complying with regulatory requirements.