KMS Lighthouse Pricing, Features, Reviews & Alternatives

KMS Lighthouse

Knowledge management for call centers, tech support and more

4.5/5 (20 reviews)

KMS Lighthouse overview

What is KMS Lighthouse?

KMS Lighthouse is a knowledge management system that can be used by call centers, tech support, branches, stores, and other businesses in various industries. It is designed to enable agents and teams to improve the customer experience by being able to answer all queries. KMS Lighthouse offers digital manuals, how-to information, step-by-step procedures, and product comparison tools that are accessible via tablets and mobile devices. The system can integrate with third-party applications including Salesforce, Zendesk, and Freshworks.

KMS Lighthouse can be used by sales teams to share product information with customers, upgrade products/services, and resolve issues while working independently. Teams can use a centralized Knowledge Portal to search by topic and business category and share information with others. Administrators can update content within the portal to align with changing business needs and relevant product updates. KMS Lighthouse helps ensure that teams have access to accurate and current information regardless of time, location, and device used.
www.kmslh.com

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

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KMS Lighthouse screenshot: KMS Lighthouse - branch overviewGE Healthcare: A KMS Lighthouse Success StoryKMS Lighthouse screenshot: KMS Lighthouse - scenarioKMS Lighthouse screenshot: KMS Lighthouse - exchange ratesKMS Lighthouse screenshot: KMS Lighthouse - card comparisonKMS Lighthouse screenshot: KMS Lighthouse - card overviewKMS Lighthouse Explained

KMS Lighthouse user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.7
  4.6
Pallas Ravae F.

Lighthouse: Unique Impressive Features and Highly Customizable Landing Pages

Used weekly for 2+ years
Reviewed 2018-06-28
Review Source: Capterra

Customizable interfaces, templates that allow for quick content development, instant answers, direct access to the Lighthouse technology team that is responsive and knowledgeable.

Pros
When we started broadening our search for content management systems and came upon Lighthouse I was impressed by the number of features I had never seen before. Examples: - Streamline feedback functionality - Instant answer: which can be public facing for self-service as well as internal - Multiple landing pages based on permissions - Completely customizable landing pages - Robust answer trees - Clean comparison charts - Content templates All of the items above are very easy to use. By creating a clear strategy prior to loading in your content you can leverage the templates to make finding content easy and fast. The ability to customize landing pages is essential for my company. Our clients demand a very high level of design and my developers can do basically anything within this platform to satisfy this. One of the most exciting features of Lighthouse is the answer trees. In other platforms I have used we have had to set these up manually, esentially just linking within a document to other documents. It's been time-consuming, tedious, and very difficult to edit once built. Lighthouse changed all that, the answer trees are build in a dynamic way so you can branch the paths, add new ones, link externally, and even create instant answers from parts of the tree. Dare I say they are even fun to make, is that too nerdy? When implementation is approached strategically to utilize all of the features above Lighthouse makes everyone's job easier.

Cons
From an administration perspective, there is a significant learning curve in regards to setting up permissions. Which is a good and bad thing. Lighthouse's permissioning is very flexible and advanced which allows companies to do almost anything they can dream up in regards to access. However, this flexibility also makes it complex. But once you get the hang of it, it makes sense. I recommend assigning two or three people within a company to become the experts and administrators of the permissions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Inbal Y.

Getting your knowledge in the best and fastest way. Highly recomended

Used daily for 2+ years
Reviewed 2021-02-03
Review Source: Capterra

With KMS Lighthouse we feel that we have a real partner for every request or need. We know that we are using the best technology and we hear our users satisfaction.

Pros
User friendly. Very intuitive to both users and admins. Great searching engine, working similar to google so the users needed very basic training. Administrator Interface is very simple so the admin can create and change templates by himself without the support. KMS Lighthouse provide an admin user manual on KMS platform of course:) it's very helpfull.

Cons
As a construction company, our user consume most of the knowledge via mobile phones. With 5.5 version it's not the same experience as in PC, but we are looking forward version 6.0 that suppose to resolve that issue. We had some troubles to imlement SSO, but finally it's working.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alanda C.

Review

Used daily for 1-2 years
Reviewed 2021-02-09
Review Source: Capterra

I redesigned the homepages and I think the look and feel is better. I leveraged the Item widget to pull in content which I think is sleeker.

Pros
I like the widgets. I would like for there to be other widget options. A notepad type feature would be great I think.

Cons
Spell check and grammar check are desperately needed. I get annoyed when I am working and there is the popup asking me if I want to save or not. If I click save then I lose where I was. This is really frustrating. The Scenario needs to have some sort of way to count the number of steps since there is a threshold. I have not found anything about Lighthouse to be intuitive. I still do not feel I understand how to best use some features.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Stacy M.

Memorable Lighthouse Experience

Used daily for 6-12 months
Reviewed 2021-02-04
Review Source: Capterra

Overall, amazing. We've now got a solid foundation of information that will propel us into the future enablement of other self serve tools and features. Even better that KMS will be right there with us, helping plan and support our future growth. The engagement from the entire team has been amazing and it's clear we have a partner in the work we are doing. Anything we need, they are there for us, working through it, offering suggestions and best practice methods that we wouldn't have thought of. Not only is the system just amazing on it's own but the personal partnership we've developed with the KMS team is priceless.

Pros
The ease of use for the end user and the content managers. Simplicity of the structure, templates, user interface, features. The KMS team that supports us during our transition from old to new. The ability to run reporting and better understand how our information is (or is not) being used, the feedback feature is incredible and has changed our process for updating content completely.

Cons
As the content manager, I would like to be able to communicate back and forth with a feedback creator rather than having to go to email to ask additional questions or send them screenshots. As the content manager, I would like to be able to close feedback. As the content manager, I would like the submitter to be able to choose a category or user group to make it easier for multiple content managers to filter and find their own feedback. The configuration for adSync, SAML, and SFTP has been difficult to complete for my organization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Timur M.

This is The Knowledge Management Systems

Used daily for 2+ years
Reviewed 2020-12-01
Review Source: Capterra

KMS Lighthouse awesome system. You have all you need to work more efficiently, faster and without to be exhausted. You've got many features that you never stop learning how to improve your work. Interface is user friendly and easy to navigate. Take your time to learn how to apply all the features to your everyday tasks. My best recommendations!

Pros
Right after opening interface i did realize how to use basic features of this platform. It have had friendly and useful interface, no any unnecessary items that steal your attention. Easily navigate, easy and simple subject/topics/templates creation. Tags might be added to help you easily navigate and search. The system can operate in various languages.

Cons
I do not experienced any issues while using it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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KMS Lighthouse pricing

Pricing options
Subscription
View Pricing Plans

Pricing information is provided on request by KMS Lighthouse.

KMS Lighthouse features

API
Chat/Messaging
Knowledge Base Management
Self Service Portal
Third Party Integrations

Activity Dashboard (151 other apps)
Alerts / Escalation (195 other apps)
Alerts/Notifications (153 other apps)
Call Center Management (136 other apps)
Customizable Branding (204 other apps)
Email Management (149 other apps)
Live Chat (184 other apps)
Mobile Access (134 other apps)
Multi-Channel Communication (185 other apps)
Queue Management (135 other apps)
Real-Time Chat (138 other apps)
Reporting & Statistics (171 other apps)
Reporting/Analytics (257 other apps)
Support Ticket Management (138 other apps)
Surveys & Feedback (154 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for KMS Lighthouse

Key features of KMS Lighthouse

  • Access Controls/Permissions
  • Cataloging/Categorization
  • Collaboration
  • Decision Tree
  • Digital How-To Guides
  • Digital Manuals
  • Discussion Boards
  • FAQs
  • Mobile Device Compatibility
  • Popular Topics
  • Product Overviews
  • Step-By-Step Procedures
  • Tablet compatibility
  • Text Editor
View All Features