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KMS Lighthouse
5
11
4
8
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Knowledge management for call centers, tech support and more
Last updated: July 2026
KMS Lighthouse Alternatives & Competitors (2026)
Top 6 free alternatives
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
0.1
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Catalog Management
N/A
Collaboration Tools
N/A
Content Library
N/A
Document360
AI-powered knowledge base and documentation software
0.2
Value for money
No pricing info
Starting price
Functionality
Activity Tracking
5/5
Catalog Management
4.6/5
Access Controls/Permissions
4.5/5
Top Features
Content Management
N/A
Dashboard
N/A
Decision Support
N/A
monday.com AI Work Platform
Project management software
0.4
Value for money
Starting price
Functionality
Accounting
5/5
360 Degree Feedback
4.8/5
Advertising Management
4.8/5
Top Features
API
N/A
Catalog Management
N/A
Collaboration Tools
N/A
Zendesk Suite
AI powered customer service across all channels
0.5
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Access Controls/Permissions
N/A
Catalog Management
N/A
Collaboration Tools
N/A
0.5
Value for money
Starting price
0.2
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
API
N/A
Catalog Management
N/A
Collaboration Tools
N/A
0.3
Value for money
Starting price
0.2
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
API
N/A
Catalog Management
N/A
Collaboration Tools
N/A
0.5
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Catalog Management
N/A
Collaboration Tools
N/A
Content Library
N/A
0.2
Value for money
Starting price
0.2
Functionality
Agile Methodologies
4.7/5
Activity Tracking
4.7/5
Access Controls/Permissions
4.6/5
Top Features
Catalog Management
N/A
Collaboration Tools
N/A
Content Library
N/A
0.1
Value for money
Starting price
0.2
Functionality
API
4.9/5
Catalog Management
4.9/5
Call Center Management
4.8/5
Top Features
Content Library
N/A
Dashboard
N/A
Decision Support
N/A
0.4
Value for money
No pricing info
Starting price
0.3
Functionality
Activity Dashboard
5/5
Asset Library
4.7/5
Access Controls/Permissions
4.5/5
Top Features
Catalog Management
N/A
Collaboration Tools
N/A
Content Library
N/A
0.1
Value for money
No pricing info
Starting price
Functionality
API
5/5
Audit Management
5/5
Archiving & Retention
4.8/5
Top Features
Catalog Management
N/A
Collaboration Tools
N/A
Content Library
N/A
Value for money
Starting price
0.1
Functionality
Catalog Management
5/5
AI Copilot
4.5/5
Alerts/Escalation
4.4/5
Top Features
Collaboration Tools
N/A
Content Library
N/A
Content Management
N/A
0.3
Value for money
Starting price
0.2
Functionality
Assignment Management
5/5
Asynchronous Learning
4.7/5
Access Controls/Permissions
4.5/5
Top Features
Catalog Management
N/A
Collaboration Tools
N/A
Content Library
N/A
0.1
Value for money
Starting price
0.2
Functionality
Commenting/Notes
5/5
Content Library
5/5
Customizable Templates
4.6/5
Top Features
API
N/A
Catalog Management
N/A
Content Management
N/A
0.1
Value for money
Starting price
0.3
Functionality
Automated Routing
5/5
Autoresponders
5/5
Call Center Management
5/5
Top Features
Access Controls/Permissions
N/A
Collaboration Tools
N/A
Content Library
N/A
0.4
Value for money
Starting price
0.2
Functionality
Access Controls/Permissions
5/5
Catalog Management
5/5
Alerts/Notifications
4/5
Top Features
Collaboration Tools
N/A
Content Library
N/A
Content Management
N/A
0.2
Value for money
Starting price
Functionality
Access Controls/Permissions
5/5
Catalog Management
4.7/5
Activity Dashboard
N/A
Top Features
Collaboration Tools
N/A
Content Library
N/A
Content Management
N/A
0.2
Value for money
Starting price
0.1
Functionality
Access Controls/Permissions
5/5
Catalog Management
5/5
Collaboration Tools
5/5
Top Features
Content Library
N/A
Content Management
N/A
Dashboard
N/A
0.2
Value for money
Starting price
0.4
Functionality
360 Degree Feedback
N/A
A/B Testing
N/A
Academic/Education
N/A
Top Features
API
N/A
Catalog Management
N/A
Collaboration Tools
N/A
2.4
Value for money
Starting price
1.8
Functionality
Full Text Search
3/5
Content Management
2.5/5
Access Controls/Permissions
2/5
Top Features
Collaboration Tools
N/A
Content Library
N/A
Dashboard
N/A