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Liberty Converse

AI-enhanced contact centre experiences for customers & teams

Table of Contents

Is this product right for your business?

Find out with a

Liberty Converse - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: December 2025

Liberty Converse overview

What is Liberty Converse?

Netcall empowers you to reach your business objectives quickly in a rapidly evolving landscape.

Our advanced Liberty Converse cloud contact centre solution revolutionises how businesses interact with customers and teams through AI-driven self-service, process automation and integrated workflows and CRMs.

Liberty Converse is designed for quick deployment and seamless integration, enhancing the customer and employee experience across various business areas, including back office and helpdesk functions. It features process automation and offers rapid application development capabilities, bridging disparate CRM systems, breaking down data silos, and optimising customer service processes.

These features streamline internal workflows, improve data management, enhance scalability, and deliver a superior customer and employee experience.

Key benefits of using Liberty Converse

Seamless ready-to-go integration
Easy to deploy, easy to use
Delight customers
Equip your team
Innovate easily
Grow at speed

Starting price

Alternatives

with better value for money

Liberty Converse’s user interface

Ease of use rating:

4.8

(22)

Liberty Converse reviews

Overall rating

4.8

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

Rating distribution

Pros

“We've found the entire team wonderful to work with, and the only company we found who could meet our needs. Excellent product, and great service.”

Will Q.

Senior Guest Experience Manager

“Excellent, great support when the system has any issues, which isn't very often.”

Darren B.

Digital Health Team Leader

“Really usful for managing resources, customer experience and a great success.”

Jake P.

Senior Network Specialist

Cons

“Currently we have no compliant about converse as it fits our purposes.”

Simon J.

Unified Communications Manager

“There are a couple of data fields within it we struggle to export to PowerBi.”

Michael B.

Senior Operational Support Officer

“Changing and managing dialogues are not the easiest and can require detailed knowledge or experience for making amendments.”

Tracy L.

Customer Service Manager

Who uses Liberty Converse?

Based on 22 verified user reviews.

Company size

Midsize Businesses

Enterprises

Small Businesses

Top industries

Hospital & Health Care

Health, Wellness and Fitness

Government Administration

Civic & Social Organization

Others

Use cases

Call Center

Contact Center

Contact Management

Customer Communications Management

Customer Service

Liberty Converse's key features

Most critical features, based on insights from Liberty Converse users:

Reporting/Analytics

4.0

(10)

IVR

4.5

(10)

Call reporting

4.5

(8)

Call recording

4.7

(7)

Queue management

4.2

(5)

Third-Party integrations

4.5

(4)

All Liberty Converse features

Features rating:

4.6

(22)

Feedback management

4.5

(2)

Support ticket management

4.0

(1)

Task management

4.0

(1)

Template management

4.5

(2)

Transcripts/Chat history

5.0

(1)

Trend analysis

5.0

(1)

Real-Time monitoring

4.0

(1)

Customizable branding

(0)

Customizable fields

4.3

(3)

Call routing

5.0

(1)

Reporting & statistics

4.0

(3)

Call center management

5.0

(1)

Access controls/permissions

5.0

(1)

Activity dashboard

5.0

(2)

Automatic call distribution

4.5

(6)

Customizable templates

5.0

(1)

API

5.0

(1)

Workflow management

4.5

(2)

Activity tracking

4.8

(5)

Collaboration tools

4.7

(3)

Interaction tracking

4.6

(5)

Alerts/Escalation

4.3

(4)

Multi-Channel communication

4.0

(3)

Data import/export

4.0

(2)

Email management

4.0

(1)

Call logging

4.0

(1)

Call transfer

4.8

(4)

Voice mail

4.5

(4)

CRM

4.5

(2)

Workforce management

(0)

Real-Time data

(0)

Real-Time analytics

(0)

Progressive dialer

(0)

Proactive chat

(0)

Predictive dialer

(0)

Predictive analytics

(0)

Personalization

4.0

(1)

Performance management

(0)

Outbound call center

(0)

On-Demand communications

(0)

Natural language processing

(0)

Multi-User collaboration

(0)

Contact management

(0)

Voice recognition

(0)

Visual analytics

(0)

Virtual voicemail

(0)

Video support

(0)

Video conferencing

(0)

Video call recording

(0)

Two-Way audio & video

(0)

Transfers/Routing

(0)

Tagging

(0)

Surveys & feedback

(0)

Survey/Poll management

(0)

SSL security

(0)

Social media integration

(0)

SMS messaging

(0)

Single sign on

(0)

Sentiment analysis

(0)

Screen sharing

(0)

Real-Time reporting

(0)

Real-Time notifications

(0)

Computer telephony integration

(0)

Compliance management

(0)

Communication management

(0)

Chatbot

(0)

Chat/Messaging

(0)

Campaign management

(0)

Caller id

(0)

Callback scheduling

(0)

Call whispering

(0)

Call transcription

(0)

Call tracking

(0)

Call tagging

(0)

Call scripting

(0)

Call monitoring

(0)

Blended call center

(0)

Batch communications

(0)

Autoresponders

(0)

Auto-Dialer

(0)

Alerts/Notifications

(0)

AI copilot

(0)

Multi-Language

(0)

Multi-Channel data collection

(0)

Monitoring

(0)

Mobile access

(0)

Manual dialer

(0)

Live chat

(0)

Knowledge base management

(0)

Interactive content

(0)

Inbox management

(0)

Inbound call center

(0)

Group messaging

(0)

File sharing

(0)

Engagement tracking

(0)

Drag & drop

(0)

Dashboard

(0)

Customizable reports

(0)

Customizable forms

(0)

Customer history

5.0

(1)

Customer experience management

(0)

Customer database

(0)

Content management

(0)

Liberty Converse alternatives

Liberty Converse

4.8

(22)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.8

Features

4.6

Value for Money

4.2

Customer Support

4.7

Bitrix24

4.2

(979)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.3

Value for Money

4.2

Customer Support

4.0

Freshdesk

4.5

(3.3K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.5

Zoho Desk

4.5

(2.2K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

Liberty Converse integrations (2)

Integrations rated by users

We looked at 22 user reviews to identify which products are mentioned as Liberty Converse integrations and how users feel about them.

Liberty Create

Integration rating: 4.0 (1)

“We are still early on in this journey, but Converse and Create really compliment each other in managing the customer journey and developing that one customer view.”

Amanda F.

Case Management Strategic Lead