Khoros Care - 2024 Pricing, Features, Reviews, & Alternatives

Khoros Care is a customer care platform that allows enterprises to provide multi-channel communication using agents and bots. Features include smart workflows, operational analytics, crisis detection and mitigation, conversation insights, multi-level prioritization, performance metrics, and more.

Khoros Care enables authentic, real-time conversations with both agents and bot assistants at any volume through a variety of platforms including own-brand mobile apps and websites, WhatsApp, Apple Business Chat, WeChat, Facebook Messenger, SMS, reviews, and social media channels. With automated labeling, customer support chats can be routed to agents depending on factors including actionability, sentiment, language, source, and content tags, ensuring customers are connected with the most appropriate agent.

The Khoros Care platform monitors social sentiment and keywords in order to take action on issues and control the customer experience during crisis. This also enables agents to remain within service level agreements (SLA's) despite spikes in traffic. With advanced agent performance metrics, businesses can manage and ensure the quality of the customer experience and make data-driven decisions to carry out changes and improvements.

Khoros Care gathers sentiment analysis, deep conversation insights, and past data from communications between customers and agents to continuously evolve and develop the machine learning capabilities. This enables businesses to enhance the customer service experience with the platform's chatbots and continuously improve AI capabilities.