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OXON

Cloud-based contact center management software

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OXON Pricing, Features, Reviews and Alternatives

OXON product overview

Price starts from

$

39

/momonth
Per Feature

What is OXON?

OXON is a cloud-based contact center management system that offers SMBs and enterprises a single and centralized platform from which to manage customer communication. Incorporating web-chat, SMS and voice calls, OXON aims to provide users with a simple and efficient contact center solution.

Key benefits of using OXON

  • OXON includes historical reports and interactive real-time dashboards, providing users with valuable business and agent operational performance insight.

  • OXON facilitates agent activity time tracking, granting users greater visibility into agent activity and performance.

  • OXON utilizes artificial intelligence technology to analyze customer interactions with agents, giving users the data to understand exactly which words and phrases are most successful for converting sales

  • With access to video, text chat and click to call, users can assist customers quickly and effectively in real time.

  • OXON supports Facebook and Twitter integration, enabling customers to reach out and communicate with agents conveniently.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    24/7 (Live rep)
    Knowledge Base

    Training options

    Webinars
    Live Online

    OXON pricing information

    Value for money

    5.0

    /5

    14

    Price starts from

    $

    39

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    OXON features

    Functionality

    4.6

    /5

    14
    Total Features68 2 categories

    Most valued features by users

    API
    Chat/Messaging
    Reporting & Statistics
    Alerts / Escalation
    Multi-Channel Communication
    Live Chat
    Activity Dashboard
    Knowledge Base Management

    Functionality contenders

    OXON users reviews

    Overall rating

    4.9

    /5

    14

    Positive reviews

    100%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.36/10
    Rating distribution

    5

    4

    3

    2

    1

    12

    2

    0

    0

    0

    Pros
    Calls are very good quality, call rates are cheap. All our agents are happy, because they can track their sales performance and stuff.

    IB

    Ivan B.

    Our outbound call center productivity has increased highly - the whole sales department is happy with the purchase. We will recommend this to our partners.

    JV

    Jaja V.

    As i mentioned before there is plenty of fish like this solution in the market. Biggest advantage is this platform could be arrange to your business needs.

    ML

    Mantas L.

    Cons
    Sometimes lags for 5 minutes but this happens once in two months so i'ts reasonable.

    JD

    Janki D.

    How thamey are dealing with problem solving and so on.

    ML

    Mantas L.

    We would pay more if they offered more functions that we need.

    VW

    Vivien W.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Price/quality amazing

    Reviewed 5 years ago

    It have all I need for business. I can see and make decisions on customers who refused to buy product from me. It is easy to track how emplyees communicate with clients. Actualy what best thing, that i can monitor and see how much lazy they are. Plus with reports i can give a feedback regarding sales. What they could do next time that they wouldnt loose clients. How thamey are dealing with problem solving and so on. Great tool. Specially for that price. There is in market more of such solutions, only thing you would pay 4-6 times more per employee... You got my point. Low cost did improve in sales 32.57% just becouse I can see what my employees are doing. Instead of facebook and other social sites they sitting. I can just ring them and say - hey what you doing..

    Pros

    Flexibility Easy to use All in one place Easy API connection with our systems

    Cons

    No skype integrations No Linkedin lead generator No mobile application

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Amazing for sales teams that make outbound sales calls. 5 STARS

    Reviewed 5 years ago

    We can use this software for outbound calls. 5 dialling types, automatically orders log, auto agent commission management and much much more. This is incredible how much value we get only for EUR per month. We used similar software - Leaddesk before, but it was like 4 times more expensive and these oxon guys have more functions than leaddesk for example - customer support system, but we don't use this. Calls are very good quality, call rates are cheap. All our agents are happy, because they can track their sales performance and stuff. Good job oxon, keep it up!

    Pros

    Very good overall experience. Have not seen anything better in terms of product value for money.

    Cons

    Cloud based

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Strong reports and historical analytics

    Reviewed 2 years ago

    This software saved a lot of time for us. Customer support speed boosted, all statistics and activities can be monitored. We were happy to try the free trial. 4 star rating for now. We will make a purchase as soon as the OXON Tech completes our request.

    Pros

    We can see what our agents are doing now and view all the historical data. We can see how much time was spent on each task: Calls, Emails handling, chat handling, passive state, after call work, brake state, smoking brake, lunch brake, etc. We can also schedule and get sent these reports to our email addresses for company C level executives.

    Cons

    We can't track how much time was spent on calendar tasks.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great solution for companies with communication problems

    Reviewed 2 years ago

    Now that all Employee interactions with clients are documented in Oxon, we can get a much better picture what and when needs improvement in the company. The most important and useful part of Oxon since the beginning was the activity reports. I get several rapports weekly from my lower management and can identify and solve problems within the company very quick. Oxon has made the job easier.

    Pros

    Convenient monitoring of all company's interactions and communications, both internal and external.

    Cons

    Don't care much for the minimalist design, other than that everything works great

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Overall great software

    Reviewed 2 years ago

    The software simple and user friendly. As someone who is new to multichannel communication software, I was a bit worried that it would be difficult to figure out how everthing works at first, especially when i take into consideration all the complicated functions Oxon provides. I've had no problems figuring out how to use Oxon and the few questions I had, the Oxon support team answered quickly and clearly. Overall great experience, would recomend!

    Pros

    Easy to use software. Friendly and helpful support team.

    Cons

    I cannot find a single negative thing about it.

    OXON FAQs and common questions

    OXON has the following pricing plans:
    Starting from: $39.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    OXON has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    OXON supports the following languages:
    English


    Yes, OXON has an API available for use.


    OXON integrates with the following applications:
    Twitter, Facebook, Zendesk


    OXON offers the following support options:
    Phone Support, Email/Help Desk, 24/7 (Live rep), Knowledge Base

    Related categories