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OXON is a cloud-based contact center management system that offers SMBs and enterprises a single and centralized platform from which to manage customer communication. Incorporating web-chat, SMS and voice calls, OXON aims to provide users with a simple and efficient contact center solution.
Typical customers
Platforms supported
Support options
Training options
Starting from
39
Per month
Per Feature
Starting from
9.99
/user
Per month
Value for money
5.0
/5
14
Starting from
39
Per month
Per Feature
Value for money contenders
Functionality
4.6
/5
14
Total features
36
2 categories
Functionality contenders
Overall Rating
4.9
/5
14
Positive reviews
100
%
12
2
0
0
0
Overall rating contenders
Mantas L.
Business Supplies and Equipment, 11-50 employees
Used daily for less than 6 months
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It have all I need for business. I can see and make decisions on customers who refused to buy product from me. It is easy to track how emplyees communicate with clients. Actualy what best thing, that i can monitor and see how much lazy they are. Plus with reports i can give a feedback regarding sales. What they could do next time that they wouldnt loose clients. How thamey are dealing with problem solving and so on. Great tool. Specially for that price. There is in market more of such solutions, only thing you would pay 4-6 times more per employee... You got my point. Low cost did improve in sales 32.57% just becouse I can see what my employees are doing. Instead of facebook and other social sites they sitting. I can just ring them and say - hey what you doing..
Flexibility Easy to use All in one place Easy API connection with our systems
No skype integrations No Linkedin lead generator No mobile application
Ivan B.
Telecommunications, 51-200 employees
Used daily for 6-12 months
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We can use this software for outbound calls. 5 dialling types, automatically orders log, auto agent commission management and much much more. This is incredible how much value we get only for EUR per month. We used similar software - Leaddesk before, but it was like 4 times more expensive and these oxon guys have more functions than leaddesk for example - customer support system, but we don't use this. Calls are very good quality, call rates are cheap. All our agents are happy, because they can track their sales performance and stuff. Good job oxon, keep it up!
Very good overall experience. Have not seen anything better in terms of product value for money.
Cloud based
Julie B.
Retail, 10,001+ employees
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This software saved a lot of time for us. Customer support speed boosted, all statistics and activities can be monitored. We were happy to try the free trial. 4 star rating for now. We will make a purchase as soon as the OXON Tech completes our request.
We can see what our agents are doing now and view all the historical data. We can see how much time was spent on each task: Calls, Emails handling, chat handling, passive state, after call work, brake state, smoking brake, lunch brake, etc. We can also schedule and get sent these reports to our email addresses for company C level executives.
We can't track how much time was spent on calendar tasks.
Faye M.
Logistics and Supply Chain, 11-50 employees
Used daily for 6-12 months
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Now that all Employee interactions with clients are documented in Oxon, we can get a much better picture what and when needs improvement in the company. The most important and useful part of Oxon since the beginning was the activity reports. I get several rapports weekly from my lower management and can identify and solve problems within the company very quick. Oxon has made the job easier.
Convenient monitoring of all company's interactions and communications, both internal and external.
Don't care much for the minimalist design, other than that everything works great
Murtaz A.
Logistics and Supply Chain, 51-200 employees
Used daily for 6-12 months
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The software simple and user friendly. As someone who is new to multichannel communication software, I was a bit worried that it would be difficult to figure out how everthing works at first, especially when i take into consideration all the complicated functions Oxon provides. I've had no problems figuring out how to use Oxon and the few questions I had, the Oxon support team answered quickly and clearly. Overall great experience, would recomend!
Easy to use software. Friendly and helpful support team.
I cannot find a single negative thing about it.