PhoneCall Pricing, Features, Reviews & Comparison of Alternatives

PhoneCall

Scalable cloud contact center for telemarketing needs

4.67/5 (6 reviews)

PhoneCall overview

PhoneCall is a cloud contact center solution that scales seamlessly to the needs of telemarketing and lead generation. The platform serves both in-house and outsourced call centers with one to 1000+ agents, providing users with a dynamic call routing engine with real-time quality metrics. The solution aims to help organizations optimize productivity by reducing deployment times, simplify campaign creation and management, and maximize effective agent talk time.

PhoneCall’s intelligent dialer adapts to the current number of agents and answer rate for lower and consistent wait times. Predictive dialing helps reduce inactive periods and connects to the next customer seconds after terminating the previous call, removing answering machines and inactive lines. Preview dialing features provide a complete history of past interactions and notes before the call, with configurable preparation time and choice between dialing numbers. The solution also includes progressive dialing, and inbound and blended capabilities.

Quality monitoring features enable users to monitor agent performance simply by clicking on an agent’s name to listen into a call in real time. Users can escalate from silent monitoring to ‘barging in’ mode to speak with all parties, ideal for case collaboration and resolving disputes. PhoneCall securely stores all call history and full recordings for up to 3 years with restricted playback access for authorized users.

Real time analytics and custom reporting allows supervisors to access information on metrics across all teams and campaigns in a single dashboard. Call activity reports help organizations analyze important KPIs, while agent performance reports provide data on total calls, average and total wrap-up time, availability, and call duration. PhoneCall also includes disposition reports that help identify sales pitch issues, track contact changes, and more.
www.phone-call.com

Pricing

Starting from
$0.01/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Europe, Middle-East and Africa, United Kingdom

Supported languages

English, French
PhoneCall screenshot: Monitor agent performance and ensure that quality standards are being metPhoneCall - Cloud Contact Center Without the HasslePhoneCall screenshot: Real-time metrics and custom reporting tailored to teams and campaignsPhoneCall screenshot: Apply filters to campaigns to target only the people who are most interestedPhoneCall screenshot: Manage voice mail detection settingsPhoneCall screenshot: The script builder allows users to compose and modify real-time scripts for agentsPhoneCall screenshot: All data including call history and full recordings are stored and searchable for 3 years

PhoneCall reviews

Excellent
4

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.6
  4.8
  5.0
NADIA HAIMAR

We are totally satisfied with Phone Call CRM

Used daily for 1-2 years
Reviewed 2016-12-02
Review Source: Capterra

Intelshore is a center specialized in making appointment for B2Cs . Since we began, more than 3 years ago, our biggest concern was the CRM: between customized open-source CRM without functionalities and the ¿known¿ CRM " (Hermes .. .) which were not a good fit to our activity and overpriced, our production was made "luckily". What made us able to continue working was essentially the number of agents that we had massively increased and especially the completely new product on the market that our customer was offering at the time. Our IT team had no solutions, and between the breakdowns caused by the saturation of the parcels sent and the waiting time exceeding 1MIN20 between 2 calls, we had no difficulty in admitting that PhoneCall was our lifesaver. At first, the price seemed to be very high, but quickly we found that our production more than doubled, the waiting time could even be 2 seconds if we wanted! We were able to reduce our workforce while increasing the number of orders to be delivered to our customer (who since then was no longer the only one with the product we are working on: a market that is hardening). I do not go into the technical details of the tool, and for the IT team (files, management ...), and for managers (statistics, follow-up, target management, incoming and outgoing calls at the same time. .). Target management and being able to work with all the departments simultaneously is a decisive change for us too: before we put a team by department and for a certain time during the day with a result null, we changed department with also the Risk of result null because of very little connection. With Phonecall, we do not waste time and we produce all day on all the departments. In our field, we have become the reference in Morocco and even in Tunisia. We talk about the constancy of our call, as the market for taking appointments is increasingly difficult, we have employees who receive dream bonuses, and our customer increases his sales force on the ground, we have no problem Follow and develop at the same time as it. In December 2015 we started with Phonecall with apprehensions about the cost especially because the features were clearly convincing, but we were able to see the results on the first day, so nothing to say about the value for money and team to listen.

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sebastien corot

more efficiency , more contacts in less time.

Used daily for 6-12 months
Reviewed 2017-11-09
Review Source: Capterra
Matthieu Baudoin

The best solution for outbound calls

Used daily for less than 6 months
Reviewed 2017-10-07
Review Source: Capterra

The best solution for outbound calls.

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helene villard

Sense of the customer relationship with Phone Call !

Reviewed 2016-12-14
Review Source: Capterra

We are a center of customer relationship created in 1986 We had a beautiful meeting with Phone Call at the beginning 2015 We looked for one tool supple, simple, with the possibility of going up campaign quickly and an invoicing "one demand" It is the tool which we needed It knows how to handle campaigns with the volume and the lighter campaigns. Tools knows how to bring also a use of the multi-channelling Of more, the flexibility to have no cost of license is the truth more ... and the customer service is reactive We pursue our collaboration!

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Sebastien Corot

good software to develop and generate Future customers.

Used daily for less than 6 months
Reviewed 2017-06-27
Review Source: Capterra

More business, more customers. Better quality of prospection.

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PhoneCall pricing

Starting from
$0.01/month
Pricing options
Free trial
Subscription
View Pricing Plans

Pay-as-you-go pricing model.

Contact PhoneCall for detailed pricing information.

PhoneCall features

API
Chat
Instant Messaging
Monitoring

Activity Dashboard (82 other apps)
Automatic Notifications (83 other apps)
CRM Integration (72 other apps)
Contact History (70 other apps)
Customizable Branding (76 other apps)
Email Integration (75 other apps)
Knowledge Base (101 other apps)
Multi-Channel Communication (73 other apps)
Prioritizing (61 other apps)
Real Time Monitoring (61 other apps)
Reporting & Statistics (95 other apps)
Social Media Integration (72 other apps)
Surveys & Feedback (71 other apps)
Third Party Integration (98 other apps)
Ticket Management (66 other apps)
Workflow Management (66 other apps)

Additional information for PhoneCall

Key features of PhoneCall

  • Live chat
  • Voicemail
  • Workforce management
  • Campaign management
  • Outbound call center
  • Call logging
  • Progressive dialer
  • Manual dialer
  • Virtual call center
  • Intelligent dialer
  • Predictive dialing
  • Preview dialing
  • Progressive dialing
  • Inbound & blended
  • Call routing
  • Call activity reports
  • Agent performance reports
  • Disposition reports
  • 256-bit SSL & sensitive data
  • Data encryption
  • Recording storage
  • Call records and recordings
  • Authorized users and roles
  • Playback access restrictions
  • Target management
  • TTS
  • Mail SMS
  • Click to talk
  • Compliance
  • Real-time analytics
  • Unlimited contacts
  • Multi device
  • Call history
  • Contact recycling
  • Geocoding
  • Phone numbers
  • Telephony (VoIP)
  • Telephony (PSTN)
  • Email service
  • REST API
  • One click compliance
  • Click to talk
  • Script builder
  • Text to speech
View All Features

Benefits

PhoneCall provides contact centers with an intelligent dialer for increased productivity including predictive, preview, and progressive dialing.

Users are able to coach agents and provide data-driven feedback through performance quality monitoring for a more positive customer experience.

Supervisors can keep tabs on the pulse of the contact center with real-time and historical reports on both performance and financial goals, in a single dashboard.

PhoneCall securely stores all call history and recordings in compliance with industry regulations, whether for training or auditing purposes.

The cloud-based platform enables users to work from anywhere in the world, as well as follow agent, team and campaign progress, or listen to and join conversations.