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PhoneCall

Scalable cloud contact center for telemarketing needs

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PhoneCall Pricing, Features, Reviews and Alternatives

PhoneCall product overview

Price starts from

$

0.01

/momonth
Per Feature

What is PhoneCall?

PhoneCall is a cloud contact center solution that scales seamlessly to the needs of telemarketing and lead generation. The platform serves both in-house and outsourced call centers with one to 1000+ agents, providing users with a dynamic call routing engine with real-time quality metrics. The solution aims to help organizations optimize productivity by reducing deployment times, simplify campaign creation and management, and maximize effective agent talk time.

Key benefits of using PhoneCall

  • PhoneCall provides contact centers with an intelligent dialer for increased productivity including predictive, preview, and progressive dialing.

  • Users are able to coach agents and provide data-driven feedback through performance quality monitoring for a more positive customer experience.

  • Supervisors can keep tabs on the pulse of the contact center with real-time and historical reports on both performance and financial goals, in a single dashboard.

  • PhoneCall securely stores all call history and recordings in compliance with industry regulations, whether for training or auditing purposes.

  • The cloud-based platform enables users to work from anywhere in the world, as well as follow agent, team and campaign progress, or listen to and join conversations.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    24/7 (Live rep)

    Training options

    Live Online
    In Person

    PhoneCall pricing information

    Value for money

    5.0

    /5

    5

    Price starts from

    $

    0.01

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    PhoneCall features

    Functionality

    4.5

    /5

    5
    Total Features29 5 categories

    Most valued features by users

    Reporting/Analytics
    API
    Chat/Messaging
    Live Chat
    Monitoring
    Real-Time Chat
    VoIP Connection
    Campaign Management

    Functionality contenders

    PhoneCall users reviews

    Overall rating

    4.6

    /5

    5

    Positive reviews

    100%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.33/10
    Rating distribution

    5

    4

    3

    2

    1

    3

    2

    0

    0

    0

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    We are totally satisfied with Phone Call CRM

    Reviewed 5 years ago

    Intelshore is a center specialized in making appointment for B2Cs . Since we began, more than 3 years ago, our biggest concern was the CRM: between customized open-source CRM without functionalities and the ¿known¿ CRM " (Hermes .. .) which were not a good fit to our activity and overpriced, our production was made "luckily". What made us able to continue working was essentially the number of agents...

    Pros

    The speed of the connection with the customer using an internet connection low debit. The ability to connect anywhere I am and track production. Functionalities. Statistics. Process incoming and outgoing calls at the same time. Optimization of production management with target

    Cons

    The price though the value for money is good.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Sense of the customer relationship with Phone Call !

    Reviewed 5 years ago

    We are a center of customer relationship created in 1986 We had a beautiful meeting with Phone Call at the beginning 2015 We looked for one tool supple, simple, with the possibility of going up campaign quickly and an invoicing "one demand" It is the tool which we needed It knows how to handle campaigns with the volume and the lighter campaigns. Tools knows how to bring also a use of the multi-channelling Of more, the flexibility to have no cost of license is the truth more ... and the customer service is reactive We pursue our collaboration!

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    more efficiency , more contacts in less time.

    Reviewed 4 years ago

    more business

    Pros

    simply and effective to use. Really adapted for a massive prospection. save time and money. this software is approuved;

    Cons

    the installation of the software is simple, you just need an internet connection and a PC/MAC, no more....its all in one

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    The best solution for outbound calls

    Reviewed 4 years ago

    The best solution for outbound calls.

    Pros

    Simple and intuitive, this solution is perfect for prospection, outbound calls, cold calling, predictive...

    Cons

    We are not yet autonomous on all the functionalities, but the support is well reactive. A few bugs but nothing really annoying.

    PhoneCall FAQs and common questions

    PhoneCall has the following pricing plans:
    Starting from: $0.01/month
    Pricing model: Subscription
    Free Trial: Available


    PhoneCall has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    PhoneCall supports the following languages:
    English, French


    No, PhoneCall does not have an API available.


    PhoneCall integrates with the following applications:
    Zoho CRM


    PhoneCall offers the following support options:
    Email/Help Desk, Phone Support, 24/7 (Live rep)

    Common PhoneCall comparisons

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