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ProProfs Help Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Help desk and ticketing solution for customer service
Table of Contents
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ProProfs Help Desk - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
ProProfs Help Desk overview
What is ProProfs Help Desk?
ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues. ProProfs Help Desk also enables companies to store customer history and track tickets as per response time, past due, and more.
Features of ProProfs Help Desk include automated routing, knowledgebase integration, customizable branding, Service Level Agreement (SLA) management, customer interaction tracking, and multi-channel communication. Teams can set ticket overdue alert times and preferences as per SLAs, as well as organize support tickets via labels, child tickets, priorities, and more. The solution offers an internal knowledge base, as well as customer ratings based on help articles and chats.
ProProfs Help Desk allows teams to generate reports, track ratings for every customer interaction, and measure department-wide or agent-specfic reviews. This enables businesses to gain insight into where agents need to improve in terms of offering customer support.
Starting price
per month
Alternatives
with better value for money
ProProfs Help Desk’s user interface
ProProfs Help Desk reviews
Overall rating
4.9
/5
14
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.14/10
5
4
3
2
1
12
2
0
0
0
Ashutosh P.
Software Enginner
Verified reviewer
Anonymity request
Curt P.
Director
Ms. B.
Academic Dean
Harshad D.
Founder
Who uses ProProfs Help Desk?
Based on 14 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ProProfs Help Desk's key features
Most critical features, based on insights from ProProfs Help Desk users:
All ProProfs Help Desk features
Features rating:
ProProfs Help Desk alternatives
ProProfs Help Desk
Starting from
15
Per month
Jira
Starting from
7.91
Per month
Zendesk Suite
Starting from
55
Per month
TeamSupport
Starting from
45
Per month
ProProfs Help Desk pricing
Value for money rating:
Starting from
15
Per month
Per Feature
User opinions about ProProfs Help Desk price and value
Value for money rating:
To see what individual users think of ProProfs Help Desk's price and value, check out the review snippets below.
Ashutosh P.
Software Enginner
Verified reviewer
Anonymity request
ProProfs Help Desk integrations (2)
Top integrations
ProProfs Help Desk support options
Typical customers
Platforms supported
Support options
Training options
ProProfs Help Desk FAQs
ProProfs Help Desk has the following pricing plans:
Starting from: $15.00/month
Pricing model: Free, Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of ProProfs Help Desk?
ProProfs Help Desk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does ProProfs Help Desk support?
ProProfs Help Desk supports the following languages:
English
Q. Does ProProfs Help Desk support mobile devices?
ProProfs Help Desk supports the following devices:
Android, iPad
Q. Does ProProfs Help Desk offer an API?
Yes, ProProfs Help Desk has an API available for use.
Q. What other apps does ProProfs Help Desk integrate with?
ProProfs Help Desk integrates with the following applications:
ProProfs Chat
Q. What level of support does ProProfs Help Desk offer?
ProProfs Help Desk offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)