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CivicPlus SeeClickFix 311 CRM

311 request and work management application

Table of Contents

CivicPlus SeeClickFix 311 CRM - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

CivicPlus SeeClickFix 311 CRM overview

What is CivicPlus SeeClickFix 311 CRM?

The SeeClickFix 311 CRM solution empowers positive resident-government interactions and streamlines staff workload by enabling governments to centrally manage, respond to, and resolve resident requests and questions.

By automating manual request processes utilizing a 311 CRM system, a web portal or mobile application are available to residents to easily communicate with their needs with local government saving valuable time & resources.

Active communication between Residents and the Local Government staff increases engagement and positive outcomes as residents have visibility into the status of the request from submission through resolution. Municipal Staff also have valuable reporting tools for analysis of trends regarding communities’ needs and more effective resource allocation.

Starting price

Alternatives

with better value for money

CivicPlus SeeClickFix 311 CRM’s user interface

Ease of use rating:

4.4

(46)

CivicPlus SeeClickFix 311 CRM reviews

Overall rating

4.4

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.83/10

Rating distribution

Pros

“I love that you can see the progress of resolving issues and as you use SeeClickFix the ease of tweaking it makes it even better.”

Raymond R.

Administrative Liaison

“My overall experience with the program has been great. I would definitely recommend it to other police departments, big or small.”

Mike P.

Police detective

“The ability to enter service request 24/7, 365 days a year is one of the best benefits along with being able to enter pictures.”

Denise M.

Public Affairs Specialist - Customer Service

Cons

“I don't like that people can leave complaints anonymously because if we need to ask follow up questions we never get answers and there is a bit of cyber bullying that takes place.”

Andrea G.

Traffic Signal Engineer

“I don't really have anything that I feel is missing that I wished it had.”

Trevor B.

Director of Operations

“My partner has a new phone and has the same problem. County vs City, In some places county property and city property over lay but only options for the city.”

Wayne C.

Inmate Project Coordinator

Who uses CivicPlus SeeClickFix 311 CRM?

Based on 46 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Government Administration

Law Enforcement

Transportation/Trucking/Railroad

Government Relations

Others

Use cases

- Not enough reviews

CivicPlus SeeClickFix 311 CRM's features

Features rating:

4.3

(46)

Access controls/permissions

(0)

Activity dashboard

(0)

Activity tracking

(0)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

API

(0)

Approval process control

(0)

Asset tracking

(0)

Assignment management

(0)

Audit management

(0)

Audit trail

(0)

Benchmarking

(0)

Budgeting/Forecasting

(0)

Campaign management

(0)

Canned responses

(0)

Case management

(0)

Chat/Messaging

(0)

Code enforcement

(0)

Collaboration tools

(0)

Commenting/Notes

(0)

Communication management

(0)

Compliance management

(0)

Configurable workflow

(0)

Contact management

(0)

Customer complaint tracking

(0)

Customer database

(0)

Customer journey mapping

(0)

Customer management

(0)

Customer Service Analytics

(0)

Customizable branding

(0)

Customizable fields

(0)

Customizable reports

(0)

Customizable templates

(0)

Dashboard

(0)

Data capture and transfer

(0)

Data import/export

(0)

Data security

(0)

Data visualization

(0)

Dispatch management

(0)

Document management

(0)

Document storage

(0)

Downtime tracking

(0)

Email management

(0)

Employee management

(0)

Expense management

(0)

Feedback management

(0)

For electricity

(0)

For government

(0)

For natural gas

(0)

For trash

(0)

For water

(0)

GIS integration

(0)

GPS

(0)

Help desk management

(0)

Historical reporting

(0)

Incident management

(0)

Interaction tracking

(0)

Issue auditing

(0)

Issue management

(0)

Issue scheduling

(0)

Issue tracking

(0)

Knowledge base management

(0)

Lead capture

(0)

Lead management

(0)

Maintenance management

(0)

Maintenance scheduling

(0)

Mobile access

(0)

Monitoring

(0)

Multi-Channel communication

(0)

Multi-Channel management

(0)

Multi-Location

(0)

Performance metrics

(0)

Predictive maintenance

(0)

Preventive maintenance

(0)

Prioritization

(0)

Process/Workflow automation

(0)

Progress tracking

(0)

Project management

(0)

Quality assurance

(0)

Real-Time data

(0)

Real-Time notifications

(0)

Real-Time reporting

(0)

Real-Time updates

(0)

Records management

(0)

Recurring issues

(0)

Reminders

(0)

Repair tracking

(0)

Reporting & statistics

(0)

Reporting/Analytics

(0)

Role-Based permissions

(0)

Routing

(0)

Rules-Based workflow

(0)

Scenario planning

(0)

Segmentation

(0)

Self service portal

(0)

Service history

(0)

Service level agreement (sla) management

(0)

Service request management

(0)

Support ticket management

(0)

Support ticket tracking

(0)

Surveys & feedback

(0)

Tagging

(0)

Task management

(0)

Task progress tracking

(0)

Technician management

(0)

Third-Party integrations

(0)

Work order management

(0)

Workflow management

(0)

Workforce management

(0)

CivicPlus SeeClickFix 311 CRM alternatives

CivicPlus SeeClickFix 311 CRM

4.4

(46)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.4

Features

4.3

Value for Money

4.3

Customer Support

4.5

TrueContext

4.6

(310)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.4

Customer Support

4.5

TeamSupport

4.5

(847)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.3

Value for Money

4.4

Customer Support

4.5

LiveChat

4.6

(1.7K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.6

CivicPlus SeeClickFix 311 CRM pricing

Value for money rating:

4.3

(46)

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about CivicPlus SeeClickFix 311 CRM price and value

Value for money rating:

4.3

(46)

To see what individual users think of CivicPlus SeeClickFix 311 CRM's price and value, check out the review snippets below.

“I love that you can see the progress of resolving issues and as you use SeeClickFix the ease of tweaking it makes it even better.”

Raymond R.

Administrative Liaison

“My overall experience with the program has been great. I would definitely recommend it to other police departments, big or small.”

Mike P.

Police detective

CivicPlus SeeClickFix 311 CRM integrations (3)

Top integrations

Asset Essentials

Novo Solutions

NEXGEN

CivicPlus SeeClickFix 311 CRM support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Training options

Documentation

Webinars

Live Online

Videos

CivicPlus SeeClickFix 311 CRM FAQs

Q. What type of pricing plans does CivicPlus SeeClickFix 311 CRM offer?

CivicPlus SeeClickFix 311 CRM has the following pricing plans:
Pricing model: Subscription

These products have better value for money

Q. Who are the typical users of CivicPlus SeeClickFix 311 CRM?

CivicPlus SeeClickFix 311 CRM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business

Q. What languages does CivicPlus SeeClickFix 311 CRM support?

CivicPlus SeeClickFix 311 CRM supports the following languages:
English

Q. Does CivicPlus SeeClickFix 311 CRM support mobile devices?

CivicPlus SeeClickFix 311 CRM supports the following devices:
Android, iPad, iPhone

Q. Does CivicPlus SeeClickFix 311 CRM offer an API?

Yes, CivicPlus SeeClickFix 311 CRM has an API available for use.

Q. What level of support does CivicPlus SeeClickFix 311 CRM offer?

CivicPlus SeeClickFix 311 CRM offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support