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Novo Solutions Pricing, Features, Reviews and Alternatives

Novo Solutions product overview

What is Novo Solutions?

Simplify how users manage work and track and maintain their assets with this user-friendly and flexible cloud based, web and mobile Operations Management solution.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Knowledge Base

Training options

Webinars
Live Online
Documentation
In Person
Videos

Novo Solutions pricing information

Value for money

4.0

/5

14

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Novo Solutions features

Functionality

4.7

/5

14
Total Features96 10 categories

Most valued features by users

Alerts/Notifications
Reporting & Statistics
Activity Dashboard
Reporting/Analytics
API
Third Party Integrations
Document Management
Inventory Management

Functionality contenders

Novo Solutions users reviews

Overall rating

4.2

/5

14

Positive reviews

86%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.33/10
Rating distribution

5

4

3

2

1

5

7

2

0

0

Pros
Novo Solutions Customer Service is great, always extremely helpful, knowledgeable, professional , and friendly.

RO

Ryan O.

I would recommend this program to everyone. Its easy to use and is a great management program for what we use it for.

JM

Julia M.

This is a very good product. It is very easy to use and has made maintaining our knowledgebase very easy to do.

MC

Marta C.

Cons
Search engine is horrible and is what will ultimately kill the product at our organization. WYSIWYG editor is difficult to work with.

RH

Robert H.

The documentation on your site and through the software is severely lacking.

DS

Doug S.

Some features are not intuitive or easy to change, and the report writing feature has been difficult to use. Design flaws are not addressed on a regular basis, or it seems to take a really long time.

SB

Sandra B.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use Work Order Software

Reviewed 3 years ago

This software took us from managing paper to being able to keep all of our work and completed work virtually. It is very helpful, time ad cost saving.

Pros

This software is beyond easy to use. It is user friendly and keeps all the information we need to keep the work flow moving.

Cons

N/A, currently we have not run into any cons to report at this time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The learning curve has been longer than we hoped for, but we're getting there.

Reviewed 4 years ago

Has greatly improved our ability to hold ourselves to response timeliness and evaluated our performance. Has integrated all our customer feedback into a single datastream with key parts of it requiring no manual intervention.

Pros

Once we figure it out, it seems it can do everything we need, and it's been able to integrate with other systems. It's clearly going to be able to grow with our future needs, unlike our previous product.

Cons

The end user (in our case, primarily customer service staff) have a fairly clunky user experience. There's a lot of jargon and non-obvious ways of executing things. Seem to have had a few more technical glitches than expected. Some of the integrations were very hard to get configured and honestly we're still not 100% sure they're all working right. Really does seem to require not just a champion but an in-house expert.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Asset Manager

Reviewed 9 years ago

We haven't really got into using it very deeply yet, so I don't know what my recommendation would be. As of now I'm not singing praises....yet....we'll see.

Pros

The browser based feature was one of the main reasons for purchase. Support was very helpful during install.

Cons

The fact that screen features for other modules are present in the single Asset module we purchased is very confusing as to what works and what doesn't. The documentation on your site and through the software is severely lacking. Once again, the fact that the doc for all modules is lumped together makes it hard to find anything.

Vendor response

Doug's review was for our classic Novo Asset Manager product. It was part of a multi-app Service Desk solution which did include documentation for the other apps. In 2014 we released our completely new ShareNet Asset Management Cloud solution and have updated this listing for this new product. ShareNet also has other apps you can subscribe to in the suite. These apps can be completely segmented or tightly integrated depending on how the solution is configured. Unfortunately Doug has to have an in-house application and our new ShareNet Cloud Platform is not an option for him. In speaking with him today it seems he has been pretty pleased with the Novo Asset Manager (after he got it fully implemented) and he has remained current on support.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Sharenet has been a very valuable tool for my organization, helps us manage a lot of odd items.

Reviewed 4 years ago

The system has really helped us implement and manage our surplus program. It laid a great foundation for us to grow it.

Pros

The software has a very solid platform with excellent customer support. The built in training videos make understanding the system much easier. The system is also very customizable and can be tailored to track pretty much whatever you want

Cons

The system seems to be a little out of date, the app isn't all that great and for the price there seem to be some key features missing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Review of Product

Reviewed 9 years ago

This is a very good product. It is very easy to use and has made maintaining our knowledgebase very easy to do.

Pros

We used another product before migrating to the Novo Solutions KnowledgeBase platform. This has greatly simplified our knowledgebase updating and maintenance. The updates take place immediately which is a great time-saver. Our agents have access to the most current information when they need it.

Cons

Reporting. This feature is not very intuitive and could probably stand significant enhancements. I could use reports on who is logging in and when. We are billed on a login basis but I don't have any reports to tell me how many logins occurred. I really need that type of report.

Vendor response

The Knowledge Base Article View Log (added in 2015) allows users to create detail and summary reports with the built in Report Writer. This provides a high level of visibility into how the Knowledge Base is being used and who is using it.

Novo Solutions FAQs and common questions

Novo Solutions has the following pricing plans:
Pricing model: Subscription


Novo Solutions has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


Novo Solutions supports the following languages:
English


Novo Solutions supports the following devices:
Android, iPhone, iPad


Yes, Novo Solutions has an API available for use.


Novo Solutions integrates with the following applications:
Zapier


Novo Solutions offers the following support options:
Phone Support, Email/Help Desk, Knowledge Base

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