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SingleComm
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center software with integrations
Table of Contents
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SingleComm - 2026 Pricing, Features, Reviews & Alternatives
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SingleComm overview
What is SingleComm?
Optimize the customer-agent experience—and your profitability—with SingleComm’s all-in-one platform. Reduce agent training time and script deployment with customized, dynamic drag-and-drop communication workflows that require no coding. Get highly scalable omnichannel communications with a 100% cloud-based solution perfect for WFH and in-center agents anywhere in the world. Improve interactions with built-in multivariate testing and comprehensive reporting from a single unified agent desktop experience. With tools designed to solve contact center pain points, SingleComm uses modular solutions to partner with existing companies like Amazon Connect and Mitel MiVoice, or go all in for maximum results. Integrate with third-party CRM apps, merchant account services and more. Capture sensitive financial and medical information with PCI-certified, SOC 2-certified and HIPAA-compliant tools.
Key benefits of using SingleComm
-Agents burdened with multiple tabs/applications to handle a single customer interaction
-Multiple, un-integrated software tools make it difficult to measure performance
-Time-consuming agent training for each product/campaign
-Frustrated agents
-High agent turnover
-Difficulty accessing information in other systems (CRMs)
-Inconsistent interactions across multiple contact centers
-Lack of visibility on differing time/effort spent on customer interactions with the same final disposition
-Lack of visibility on agents pitching cross-sells/up-sells
-Inability to test and optimize agent workflows
-Costly and time-consuming coding
SingleComm’s solution delivers the following features with exceptional value:
ACD:
PCI/SOC2 certified
HIPAA compliant
Rank, Skills, and % Allocation routing
DTMF and spoken language IVRs
Number provisioning
Multi-party conference with warm/cold transfer
Call queuing, and queued callbacks
Call monitoring and recording
Session history
DNC scrubbing
Agent training tools
Workflow:
Drag and drop communication flows
Highly customizable
Rich library of integrations
Guided interactions
Interactive scripts and real-time updates
Session data transfer
FAQs and agent resources
Unified agent desktop experience
No programming or coding needed
Built-in A/B testing tools
Analytics:
Customized metrics
Customized reporting
Standard reporting
Real-time analytics
Drag and drop report building
Cross-channel visibility
Multi-center dashboards
Reporting APIs for easy access
Scheduled exports
Permissions-based access
Report embeds
Integrations:
AWS Partner Network
Genesys
Mitel
Everyware
Zapier
Salesforce
Zendesk
Starting price
per month
Alternatives
with better value for money
SingleComm’s user interface
SingleComm reviews
Overall rating
4.1
/5
7
Positive reviews
86
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.67/10
5
4
3
2
1
4
2
0
0
1
SingleComm's key features
Most critical features, based on insights from SingleComm users:
All SingleComm features
Features rating:
SingleComm alternatives
SingleComm
Starting from
49
/user
Per month
Ringover
Starting from
29
Per month
Zendesk Suite
Starting from
55
Per month
Zoho Desk
Starting from
20
Per month
SingleComm pricing
Value for money rating:
Starting from
49
/user
Per month
User opinions about SingleComm price and value
Value for money rating:
SingleComm integrations (7)
Top integrations
SingleComm support options
Typical customers
Platforms supported
Support options
Training options
SingleComm FAQs
SingleComm has the following pricing plans:
Starting from: $49.00/month
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of SingleComm?
SingleComm has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does SingleComm support?
SingleComm supports the following languages:
English, Spanish
Q. Does SingleComm offer an API?
No, SingleComm does not have an API available.
Q. What other apps does SingleComm integrate with?
SingleComm integrates with the following applications:
Everyware, Zapier, AWS CloudFormation, Salesforce Platform, Zendesk Suite
Q. What level of support does SingleComm offer?
SingleComm offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat, 24/7 (Live rep)