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FixMe.IT Pricing, Features, Reviews and Alternatives

FixMe.IT product overview

Price starts from

$

30

/momonth
Per Feature

What is FixMe.IT?

FixMe.IT is a remote support app that enables instant connections between remote computers located anywhere in the world. With FixMe.IT, delivering remote support becomes faster and easier than ever before: the whole connection process is seamlessly fast, which means that any user can easily request and approve remote access to their machine.

Key benefits of using FixMe.IT

Easy three-step connection
Lightweight & easy to use
Unlimited number of concurrent support sessions
Unattended access
Trouble-free connections in any environment
Secure data transfer & optional two-factor authentication
Branding options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
FAQs/Forum
24/7 (Live rep)
Knowledge Base

Training options

Videos
Documentation
Live Online

FixMe.IT pricing information

Value for money

4.7

/5

361

Price starts from

$

30

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

FixMe.IT features

Functionality

4.5

/5

361
Total Features23 4 categories

Most valued features by users

Reporting/Analytics
Chat/Messaging
Reporting & Statistics
Customizable Branding
Live Chat
Activity Dashboard
Monitoring
Real-Time Chat

Functionality contenders

FixMe.IT users reviews

Overall rating

4.8

/5

361

Positive reviews

98%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.23/10
Rating distribution

5

4

3

2

1

280

74

7

0

0

Pros
Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.

JP

James P.

What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.

Claudia L.

I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.

WB

William B.

Cons
My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.

Kurt B. C.

Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.

SL

Stephen L.

So far, I havent found anything too terrible. The layout could be updated.

Jonathan G.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best IT support software.

Reviewed 2 months ago

I have always had a pleasant experience with FixMe.IT. It is easy to use and not very expensive for the features I get. Customer service always responds quickly and has always been very helpful. I like to have this software so I can see what my client sees and fix their issues without having to physically go to their office. I also like being able to log on to client's computers after they leave so it doesn't interrupt their work day.

Pros

I like that I can help my clients immediately when they need help.

Cons

I wish I could fit the screen to my monitor like I do with remote desktop. I have to use the controls to switch between screens and scroll through the screens when the monitors aren't the same size.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Strong Remote Management App - good balance of features for price

Reviewed 3 years ago

Overall, it's fast, simple, lightweight and good for get at this cost point.

Pros

Fixme is a simple and basic remote access tool that we use daily for unattended support to our end users. I like that you can have separate accounts should you want to have personal devices not available to the rest of my staff. It's easy and fast for one-off remote sessions and you can white-label a custom page for your end-users to keep your brand flowing through the remote experience. Deployment is simple and effective. The chat feature is also nice. With this basic feature set, it would easily be replaced by most bulit-in RMM tools.

Cons

Although it has multi-monitor support, it's frustrating to always guess which monitor and sometimes does not reset correctly. I do like the chat feature, but it only stays on the end-user screen while you are connected with fixme. Which means you lose the dialog if you have to close out but your end-user has stepped away. It has a file transfer feature so you can send a file to the remote computer, but it would be very helpful to reverse the process and be able to send a file from the session back to the tech.

Vendor response

Thank you for taking the time to share your experience and for being our valued customer! Regarding the file transfer feature, the remote user has the option to use the Send File button which can easily be found on the Client App interface. Besides that, you can transfer files back to your desktop during the remote session via drag-and-drop or copy-paste. Best, Dan | Techinline

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

It's hard to knock the product as it is but it's just ok

Reviewed 4 years ago

I am generally able to connect to my customers computers to assist with issues and install software

Pros

On demand sessions work great East to install and setup remote clients Easy to organize accounts by company

Cons

No Ability to go cross platform ie mac No mobile ability The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!! Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.

Vendor response

Hi Thomas, Thank you for the feedback and for being our valued customer. We regret that you've experienced this copy-paste issue - this is, indeed, non-standard behavior of our application, which in most cases can be attributed to custom or advanced antivirus settings, or other 3rd party local factors that we have absolutely no control over. As suggested in most reviews here, FixMe.IT's file transfer feature is quite reliable and easy to use. Furthermore, FixMe.IT offers several file transfer options including a file transfer button and drag-n-drop, so our intent at the time was to provide you with a feasible workaround in case copy-paste didn't work with a specific client machine. Regards, Dan | Techinline

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Love this product!

Reviewed 2 months ago

Unattended access is actually one of customer's favorite things. I can fix their computer when they are not present. The fixme.it programs is very solid.

Pros

Basically, everything. Super easy for the client to download and install and it just plain works. Very solid product.

Cons

The only features I have found that is missing is the ability to print to my local printer from the client pc and the ability to blank the client pc screen. Some of the information I am accessing is confidential.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great bang for the buck!

Reviewed 2 years ago

I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.

Pros

Fixme offers remote admin access to end points that are in the field and not connected to the local domain via VPN or other connection options. This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors

Cons

Sometime the local admin access for restarting as a system service is a bit wonky, its best to setup the PC and unattended access while on the local network to the domain and then kick the device out the door than trying to gain unattended access after the fact. Alsomany competitors have additional functionality to run scripts or gather data about a device in the background without the end user seeing, and Fixme does not offer that from the best I can tell.

FixMe.IT FAQs and common questions

FixMe.IT has the following pricing plans:
Starting from: $30.00/month
Pricing model: Subscription
Free Trial: Available


FixMe.IT has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


FixMe.IT supports the following languages:
English


No, FixMe.IT does not have an API available.


FixMe.IT offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base

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