FixMe.IT Pricing, Features, Reviews & Comparison of Alternatives

FixMe.IT

Remote Support Software That Always Works

4.75/5 (354 reviews)

FixMe.IT overview

What is FixMe.IT?

FixMe.IT is a remote support app that enables instant connections between remote computers located anywhere in the world. With FixMe.IT, delivering remote support becomes faster and easier than ever before: the whole connection process is seamlessly fast, which means that any user can easily request and approve remote access to their machine.

While being cost-effective, FixMe.IT does not compromise on functionality and offers a wide range of powerful features, including unattended access, file transfer, multi-session handling, auto reboot & reconnect, multi-monitor navigation, clipboard sharing, instant chat, session reporting & recording, branding, and more.

Built on the latest industry standards, FixMe.IT ensures the highest level of security for its users and allows IT pros to easily and securely resolve technical issues remotely without pre-installing software. What's more, it allows you to access your clients' computers in any environment: whether they are located behind firewalls, proxies or NAT.
www.techinline.com

Pricing

Starting from
$30/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia

Supported languages

English
FixMe.IT screenshot: FixMe.IT unattended clientsTwo ways to setup unattended accessFixMe.IT screenshot: FixMe.IT accountFixMe.IT screenshot: FixMe.IT installationFixMe.IT screenshot: FixMe.IT home pageHow to install Windows 10 remotelyHow to remove a computer virus remotelyMulti-Monitor Navigation Demo

FixMe.IT user reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.5
  4.8
  4.7
R. Curtis McBroom

Best Remote Access Software Available

Used daily for 2+ years
Reviewed 2018-11-21
Review Source: Capterra

I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.

Pros
The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.

Cons
If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stephen Ling

PC Paramedics use FixMe.IT

Used daily for 2+ years
Reviewed 2020-06-27
Review Source: Capterra

Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user problems right down to data recovery on-line.

Pros
The client can watch what the techie is doing. Works reasonably well on a poor rural broadband connection down to 2mb/sec down - 50Kbs up Can see from the dashboard what connections have been made by team members

Cons
Trying to get luddites to run the client - not easy with older users especially. Lockdown has meant connecting to home working users used to having a co-worker close by who could assist. Can take 20 minutes sometimes to start a session! A simple click and go for the client would be a huge improvement. Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Steven Clifton

FixMe.IT is GREAT

Used daily for 2+ years
Reviewed 2021-02-12
Review Source: Capterra

FIxMe.IT has changed the way I do business. It has made my life so much easier. I can be productive during all hours of the day and night. FixMe.IT has helped me to help my customers.

Pros
I could go on and on about this product. It has LITERALLY changed the way I do business. I used to have to go onsite for all issues both big and small. Now I can remote into my customers computer and boom - I can fix whatever is going on - I can SEE what my customer wants me to see - I can have remote access to the computers I need access to and work on computers after work hours. It has made my life so much easier.

Cons
There is LITERALLY nothing I do not like about this product. It has all the things I need and want for this type of work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Thomas Baumgratz

It's hard to knock the product as it is but it's just ok

Used daily for 6-12 months
Reviewed 2017-11-02
Review Source: Capterra

I am generally able to connect to my customers computers to assist with issues and install software

Pros
On demand sessions work great East to install and setup remote clients Easy to organize accounts by company

Cons
No Ability to go cross platform ie mac No mobile ability The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!! Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.

Response from Techinline


Hi Thomas,

Thank you for the feedback and for being our valued customer. We regret that you've experienced this copy-paste issue - this is, indeed, non-standard behavior of our application, which in most cases can be attributed to custom or advanced antivirus settings, or other 3rd party local factors that we have absolutely no control over. As suggested in most reviews here, FixMe.IT's file transfer feature is quite reliable and easy to use. Furthermore, FixMe.IT offers several file transfer options including a file transfer button and drag-n-drop, so our intent at the time was to provide you with a feasible workaround in case copy-paste didn't work with a specific client machine.

Regards,
Dan | Techinline

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Olaf de Vries

Cheap & Stable

Used weekly for 6-12 months
Reviewed 2020-02-04
Review Source: Capterra

Reporting the above case (user revokable unattended access) would be taken in consideration by FixMe and that’s the last we heard about it. (almost a year now)

Pros
Cheap and stable is the opposite of my ex so that’s a plus. Price -> Affordable per admin (unless you have 150+ unattended clients) Stability -> No downtime experienced Self updating client

Cons
- No OSX expert app - No Android expert app - No IOS expert app - No client app for the above either, but that’s clear when you buy. - Unattended client access can be revoked by the user without any hassle. (which isn’t helping if your client computers are used by schoolchildren) - For every 150 unattended seats you need to buy an extra admin license, whether you have more than 1 admin or not

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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FixMe.IT pricing

Starting from
$30/month
Pricing options
Subscription
Free trial
View Pricing Plans

The unlimited subscription license offers complete freedom over the term of your purchase.
Monthly plan: $30/seat/month
Annual plan: $300/seat/month

FixMe.IT features

Chat
Customizable Branding
Reporting & Statistics

API (234 other apps)
Activity Dashboard (128 other apps)
Alerts / Escalation (82 other apps)
Automatic Notifications (109 other apps)
CRM Integration (94 other apps)
Email Integration (103 other apps)
Instant Messaging (104 other apps)
Knowledge Base Management (107 other apps)
Monitoring (113 other apps)
Multi-Channel Communication (116 other apps)
Multi-Language (76 other apps)
Self Service Portal (79 other apps)
Social Media Integration (90 other apps)
Support Ticket Management (83 other apps)
Surveys & Feedback (96 other apps)
Third Party Integration (160 other apps)
Workflow Management (89 other apps)

Videos and tutorials

Additional information for FixMe.IT

Key features of FixMe.IT

  • 2-Way Desktop Sharing
  • File and Clipboard Transfer
  • Instant Chat Messaging
  • Logoff/Logon & Switch User
  • Multi-Monitor Support
  • Multi-Session Handling
  • Reboot & Automatically Reconnect
  • Restart in Safe Mode
  • Scaling Features
  • Session Reporting
  • Unattended Access
  • Video Session Recording
View All Features

Benefits

Easy three-step connection
Lightweight & easy to use
Unlimited number of concurrent support sessions
Unattended access
Trouble-free connections in any environment
Secure data transfer & optional two-factor authentication
Branding options