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FixMe.IT
4.8
(374)

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Remote Support Software That Always Works

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(8)

FixMe.IT Pricing, Features, Reviews and Alternatives

FixMe.IT product overview

Price starts from

32.50

Per month

Other

What is FixMe.IT?

FixMe.IT is a remote support app that enables instant connections between remote computers located anywhere in the world. With FixMe.IT, delivering remote support becomes faster and easier than ever before: the whole connection process is seamlessly fast, which means that any user can easily request and approve remote access to their machine.

Key benefits of using FixMe.IT

Easy three-step connection
Lightweight & easy to use
Unlimited number of concurrent support sessions
Unattended access
Trouble-free connections in any environment
Secure data transfer & optional two-factor authentication
Branding options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
FAQs/Forum
24/7 (Live rep)
Knowledge Base

Training options

Videos
Documentation
Live Online

FixMe.IT pricing information

Value for money

4.7

/5

374

Starting from

32.50

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

FixMe.IT features

Functionality

4.5

/5

374

Total features

27

4 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Chat/Messaging
Customizable Branding
Reporting & Statistics
Live Chat
Monitoring
Access Controls/Permissions

FixMe.IT users reviews

Overall Rating

4.8

/5

374

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.2/10
Rating distribution

5

4

3

2

1

289

78

7

0

0

Pros
Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.
What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.
I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.
Cons
My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.
So far, I havent found anything too terrible. The layout could be updated.

FixMe.IT FAQs

Q. What type of pricing plans does FixMe.IT offer?

FixMe.IT has the following pricing plans:
Starting from: $32.50/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of FixMe.IT?

FixMe.IT has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does FixMe.IT support?

FixMe.IT supports the following languages:
English


Q. Does FixMe.IT offer an API?

No, FixMe.IT does not have an API available.


Q. What level of support does FixMe.IT offer?

FixMe.IT offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base

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