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FixMe.IT
4.8
(366)

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Remote Support Software That Always Works

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(5)

FixMe.IT Pricing, Features, Reviews and Alternatives

FixMe.IT product overview

Price starts from

30

Per month

Other

What is FixMe.IT?

FixMe.IT is a remote support app that enables instant connections between remote computers located anywhere in the world. With FixMe.IT, delivering remote support becomes faster and easier than ever before: the whole connection process is seamlessly fast, which means that any user can easily request and approve remote access to their machine.

Key benefits of using FixMe.IT

Easy three-step connection
Lightweight & easy to use
Unlimited number of concurrent support sessions
Unattended access
Trouble-free connections in any environment
Secure data transfer & optional two-factor authentication
Branding options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
FAQs/Forum
24/7 (Live rep)
Knowledge Base

Training options

Videos
Documentation
Live Online

FixMe.IT pricing information

Value for money

4.7

/5

366

Starting from

30

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

FixMe.IT features

Functionality

4.5

/5

366

Total features

23

4 categories

Most valued features by users

Reporting/Analytics
Chat/Messaging
Customizable Branding
Reporting & Statistics
Activity Dashboard
Live Chat
Monitoring
Access Controls/Permissions

Functionality contenders

FixMe.IT users reviews

Overall Rating

4.8

/5

366

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.21/10
Rating distribution

5

4

3

2

1

284

75

7

0

0

Pros
Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.
What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.
I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.
Cons
My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.
So far, I havent found anything too terrible. The layout could be updated.

Overall rating contenders

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R. Curtis M.

Verified reviewer

Civil Engineering, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Remote Access Software Available

Reviewed 4 years ago

I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.

Pros

The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.

Cons

If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.

AR
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Anonymous Reviewer

Verified reviewer

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Strong Remote Management App - good balance of features for price

Reviewed 4 years ago

Overall, it's fast, simple, lightweight and good for get at this cost point.

Pros

Fixme is a simple and basic remote access tool that we use daily for unattended support to our end users. I like that you can have separate accounts should you want to have personal devices not available to the rest of my staff. It's easy and fast for one-off remote sessions and you can white-label a custom page for your end-users to keep your brand flowing through the remote experience. Deployment is simple and effective. The chat feature is also nice. With this basic feature set, it would easily be replaced by most bulit-in RMM tools.

Cons

Although it has multi-monitor support, it's frustrating to always guess which monitor and sometimes does not reset correctly. I do like the chat feature, but it only stays on the end-user screen while you are connected with fixme. Which means you lose the dialog if you have to close out but your end-user has stepped away. It has a file transfer feature so you can send a file to the remote computer, but it would be very helpful to reverse the process and be able to send a file from the session back to the tech.

Vendor response

Thank you for taking the time to share your experience and for being our valued customer! Regarding the file transfer feature, the remote user has the option to use the Send File button which can easily be found on the Client App interface. Besides that, you can transfer files back to your desktop during the remote session via drag-and-drop or copy-paste. Best, Dan | Techinline

BR
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Brett R.

Food & Beverages, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Beneficial

Reviewed a month ago

I found FixMe.IT's service extremely useful after struggling with a network that consisted of a couple of routers, a switch, and a Wi-Fi access point. I just wanted to connect to my network from home and I couldn't make it work. I emailed their support team and they helped me identify the problem and fixed it quickly.

Pros

I have been using FixMe.IT for a few years now and recommend it to anyone looking for remote support or IT Service Management. I have been using the service for 2 years now and during that time I have been able to help many customers. I always get back to them within 30 minutes and the experience is always very friendly. They have a great team of customer service professionals that are always ready to assist with your IT problems. I highly recomended it.

Cons

It takes really long to reconnect after lost connection problems. We had many connection problems because the application could not get full authorization from the operating system.

TB
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Thomas B.

Computer Networking, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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It's hard to knock the product as it is but it's just ok

Reviewed 5 years ago

I am generally able to connect to my customers computers to assist with issues and install software

Pros

On demand sessions work great East to install and setup remote clients Easy to organize accounts by company

Cons

No Ability to go cross platform ie mac No mobile ability The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!! Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.

Vendor response

Hi Thomas, Thank you for the feedback and for being our valued customer. We regret that you've experienced this copy-paste issue - this is, indeed, non-standard behavior of our application, which in most cases can be attributed to custom or advanced antivirus settings, or other 3rd party local factors that we have absolutely no control over. As suggested in most reviews here, FixMe.IT's file transfer feature is quite reliable and easy to use. Furthermore, FixMe.IT offers several file transfer options including a file transfer button and drag-n-drop, so our intent at the time was to provide you with a feasible workaround in case copy-paste didn't work with a specific client machine. Regards, Dan | Techinline

CA
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Cengiz A.

Information Technology and Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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FixMe.IT makes remote support quite easy

Reviewed 3 months ago

FixMe.IT offers a practical way of remote desktop connection and that would be quite pleaseing if they could offer a better support experience.

Pros

FixMe.IT is by far the most practical way of remote desktop connection and it offers great features for remote support.

Cons

FixMe.IT works quite fine in terms of features and functions aspect however I am not able to state the same for the support side.

FixMe.IT FAQs and common questions

Q. What type of pricing plans does FixMe.IT offer?

FixMe.IT has the following pricing plans:
Starting from: $30.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of FixMe.IT?

FixMe.IT has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does FixMe.IT support?

FixMe.IT supports the following languages:
English


Q. Does FixMe.IT offer an API?

No, FixMe.IT does not have an API available.


Q. What level of support does FixMe.IT offer?

FixMe.IT offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base

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