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FixMe.IT
5
303
4
80
3
6
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote Support Software That Always Works
Table of Contents
FixMe.IT - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
FixMe.IT overview
Based on 389 verified user reviews
What is FixMe.IT?
By industry, FixMe.IT reviewers are most commonly professionals in information technology and services (27%). The most frequent use case for FixMe.IT cited by reviewers is remote support (87% of reviewers).
What do users say about FixMe.IT pricing?
Most reviewers indicate that FixMe.IT delivers strong value for money, with competitive pricing and flexible pay-as-you-go options that help them manage costs. Some users report it can become expensive for larger teams or infrequent users, and they would appreciate a free trial.
Starting price
per month
Pros & Cons
Customer Support
Security and Access Control
Remote Support
Pricing
Multiple Screens
FixMe.IT’s user interface
FixMe.IT review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.5
Ease of use
4.8
Customer support
4.7
Reviews sentiment
What do users say about FixMe.IT?
Users report FixMe.IT offers reliable remote support, easy setup, and intuitive navigation, enabling them to assist clients quickly and efficiently from anywhere. They appreciate its affordable pricing, unattended access, file transfer capabilities, and multi-screen support, which help reduce travel costs and streamline IT operations. Most find it user-friendly and suitable for managing multiple clients and devices.
They indicate some limitations, including lack of Mac and mobile device support, occasional connection issues, and less advanced features compared to competitors. They mention minor challenges with file transfer, multi-monitor handling, and wish for broader platform compatibility and improved collaboration options.
Select to learn more
Who uses FixMe.IT?
Based on 389 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
FixMe.IT's key features
Most critical features, based on insights from FixMe.IT users:
All FixMe.IT features
Features rating:
FixMe.IT alternatives
FixMe.IT
Starting from
39
Per month
ScreenConnect
Starting from
30
Per month
Freshdesk
Starting from
19
/user
Per month
Slack
Starting from
8.75
/user
Per month
FixMe.IT pricing
Pricing plans
Pricing details:
User opinions about FixMe.IT price and value
Value for money rating:
Of 104 reviews that provide robust commentary on FixMe.IT's price and value, mention it in a positive light.
Most users consider FixMe.IT to offer strong value for money, highlighting its affordability compared to other remote support solutions. Most reviewers indicate that the software provides a comprehensive set of features at a lower price point, allowing small businesses and independent IT professionals to access essential remote support tools without significant financial outlay. They find the pay-as-you-go and per-seat pricing models particularly beneficial, as these options let them control costs by only paying for the number of concurrent connections or seats needed, rather than for every user. Most users appreciate that FixMe.IT includes key functionalities—such as unattended access, multiple concurrent sessions, and cross-platform compatibility—at no extra charge, making it a cost-effective alternative to more expensive competitors. Some users report that the lack of a free trial or free tier is a drawback, and a few reviewers feel that costs can add up for larger teams or infrequent users. Some reviewers say that while the price is generally reasonable, they would like to see more features included at the current cost. Overall, reviewers appreciate the balance between functionality and affordability that FixMe.IT offers.
, and
FixMe.IT integrations (2)
Integrations rated by users
We looked at 389 user reviews to identify which products are mentioned as FixMe.IT integrations and how users feel about them.
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
FixMe.IT customer support
What do users say about FixMe.IT customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of FixMe.IT customer support.
A number of users highlight FixMe.IT's customer support as highly responsive, helpful, and consistently quick to address issues.
A portion of users mention challenges supporting Mac users, requiring alternate solutions and complicating customer assistance.
Support options
Training options
To see what individual users say about FixMe.IT's customer support, check out the review snippets below.
“Compassionate support in a stressful working world, all my questiond replied to and my needs taken care of timeously.”
Patrick W.
Consultant
“Anytime I needed assistance the support team is absolutely golden.”
Luke W.
Support Technician
“This is not very supporting.”
Ravikishore V.
Research Scientist
“It does not support Mac or Android at this time.”
Joe R.
Director of Opertations
FixMe.IT FAQs
Q. What is FixMe.IT used for?
FixMe.IT is a remote support app that enables instant connections between remote computers located anywhere in the world. With FixMe.IT, delivering remote support becomes faster and easier than ever before: the whole connection process is seamlessly fast, which means that any user can easily request and approve remote access to their machine. While being cost-effective, FixMe.IT does not compromise on functionality and offers a wide range of powerful features, including unattended access, file transfer, multi-session handling, auto reboot & reconnect, multi-monitor navigation, clipboard sharing, instant chat, session reporting & recording, branding, and more. Built on the latest industry standards, FixMe.IT ensures the highest level of security for its users and allows IT pros to easily and securely resolve technical issues remotely without pre-installing software. What's more, it allows you to access your clients' computers in any environment: whether they are located behind firewalls, proxies or NAT.
Q. What level of support does FixMe.IT offer?
FixMe.IT offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base
