FixMe.IT Reviews

FixMe.IT is so easy to explain to the receiving party how to allow you to connect. Web based and simple. It also has features that allow you to send files back and forth, it allows you to let them see your screen as well.

There is nothing that I don't like about FixMe.IT

Access to client desktop withou the need for traveling to them

gets blocked by a couple of either products/firewalls and have been unable to get installed at clients as a result

FixMe.IT is a really easy to use and configure application. What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.

The only thing I dislike about this software is that it is only available for Windows. I would like FixMe.IT to release a version for Linux.

Very low overhead on the hard ware. It works well and it's responsive. The functions are laid out nicely

Annual billing, doesn't have Mac support other rdp software have app support top. Fixme.It is still chasing there competition but still charging about the same amount for less options

Hi Faraz, Thank you for reviewing FixMe.IT and for being our valued customer! We've always been committed to improving our application so that our users could enjoy the best Windows experience possible. We do understand the importance of Mac OS support, and that's why we're currently working towards introducing this feature in a future release. At the same time, we've always tried to keep our rates...

Read more

The software uses little pc system resources when running on my laptop. It also seems to take less internet bandwidth than other systems. It is also very simple when instructing remote users to setup to allow remote access.

The biggest con that I have with this software is that there is no mobile (iPhone or iPad) application. Many cases I'm in the field with my mobile devices only and need remote access to clients.

Works pretty much every time without issue and very easy to use. I've used this in my business since inception over 7 years ago and have no plans on changing. Very flexible payment options that can be changed at the drop of a hat.

There no mac support currently but I know this is under development, once thats in place there wont be any cons'.

Simple to use and professional looking. It is also reliable following a reboot. I also like how it can save login credentials for unattended computers.

trying to explain to a "not so tech savvy" user that the website is fixme.it not fixmeit.com or something like that.

The ease of use of both the client software and the customer support side software is fantastic. Also the ability to have a custom landing page for your customers to use has been great.

As of right now we havent found any drawbacks to comment on.

I like that I can help my clients immediately when they need help.

I wish I could fit the screen to my monitor like I do with remote desktop. I have to use the controls to switch between screens and scroll through the screens when the monitors aren't the same size.

Fixme.it has given me the power to support my clients easily. The remote support is quick to setup and use. Also, the pricing structure is good.

I can really think about any cons right now.

For my tech support business serving clients in eight states and Mexico, we've been using FixMe for about four years. It has proven to be reliable and more than adequate for our needs. Over those four years, I can recall only twice that the service was unavailable, but in both instances, the service resumed within seconds. I especially like how quickly it opens and connects us to our clients' workstations and servers. Our customers are able to easily get us connected. Even our senior citizen clients have found it easy to get us connected using FixMe.

FixMe used to require the remote client to click an 'I accept' button to complete the remote connection. But about a year ago the program changed to omit that security checkpoint. Now, once the remote user communicates the client ID and we punch in their ID in our FixMe program, we get connected. My concern is that if blackhats (such as those who exploited similar connection methods of AMMYY) are using FixMe for nefarious purposes, they could randomly enter client ID's hoping to connect to a remote computer. This concern may be unwarranted, though, as the odds of randomly entering a client ID shortly after someone uses the fixme.it website, have got to be extremely low, and I imagine FixMe's servers would log such activity, flag it, and identify the abuser.

Hi Jeff, Thank you for taking the time to review FixMe.IT and for being our valued customer! Regarding the removal of the 'Accept' prompt - there's a security mechanism in place against those who might randomly enter client IDs in order to connect to a remote machine for fraudulent purposes. Such connections are flagged after a number of failed attempts, and the user's account gets blocked due to potential misuse of our service. Best, Dan | Techinline

The ease of use and the speed of connectivity is great. Love the unattended remote control as well as the customization for self branding. I've been a very longtime customer since 2010!

I would really like to see FixMe.IT span accross multiple OS platforms including, IOs, Android, Apple and so on. I also have been waiting for a feature that obtains a report of the client resources and retains them for offline review. this would also be useful when reviewing the unattended list of clients and having the option to bring in columns with those resources like memory, CPU, HD info and so on.

Hi Joseph, Thank you for sharing your experience and for being our valued customer! We listen to all the feedback we receive, and we do understand the need for more features, especially cross-platform support. With that, I'm happy to say that our new product is in its final stage of development and will most likely be introduced early next year (I'm afraid I can't share the exact time though). Some of the new features will include Mac OS support, User Management (the ability to invite and manage other users on your team), Remote System Info, as well as an improved GUI, with more features in the pipeline. Best, Dan | Techinline

I could go on and on about this product. It has LITERALLY changed the way I do business. I used to have to go onsite for all issues both big and small. Now I can remote into my customers computer and boom - I can fix whatever is going on - I can SEE what my customer wants me to see - I can have remote access to the computers I need access to and work on computers after work hours. It has made my life so much easier.

There is LITERALLY nothing I do not like about this product. It has all the things I need and want for this type of work.

I currently use Logmein and FixMe.IT and for the price FixMe.IT is easy to use and works as it should. you can set up unattended access. we have a link on our website to direct our clients to use when we need access that is not setup as unattended.

Only Windows based computers we can not access Apple computers

Please read comments. All positive.

None really.

Price. Very cost effective. Efficiency. Connects just about every time. Speed of experience. Once connected, the experience is excellent. Ease of use. Using it on alternative PCs is easy. Training people to use is also easy. East of deployment. Getting new PCs connected is a snap.

No Mac remote access. Would be nice, but not essential to my business. No mobile app. Again, would be nice, but not essential. The occasional hanging connection to a PC. Sometimes its takes a while to establish the connection. And sometimes It wont connect at all (even through installed). Very rare however.

The recent multiple connections feature is fantastic. We like the way it is continually progressing.

Hardly any cons at all, no real complaints. That said, the interface could be inproved a bit. We would really like to have a "last seen" column.

Hi Paul, Thank you for sharing your feedback and for being our valued customer! Regarding the "last seen" column - if you're referring to the current status of an unattended computer, you can check when the computer was last used by going to the Unattended Clients list and hovering over the Not In Use status in the Activity column. Please visit our support center for more details: https://docs.fixme.it/unattended-access/managing-unattended-client-list If you have something else in mind, please don't hesitate to share your suggestions with our support team at support@techinline.com. Best, Dan | Techinline

Easy to use, inexpensive, very reliable, supports multiple remote sessions at once.

Really needs a Mac, iOS, and Android version for cross platform support.

Ease of use and it's features for supporting multiple displays. Addition of ability to control more than one computer at a time was a great update.

Wish they had a way to set it to low bandwidth so that high res background pictures would not attempt to send over slower connections or to tell it to not send so it improves user experience when bandwidth is limited.

Hi Ryan, Thank you for your feedback and for being our valued customer! To speed up a slow remote connection, you can specify image quality during Remote Desktop Control/View. To do that, click the Options button on the session toolbar and choose Image Quality => High Speed (displays the remote desktop as an 8-bit color image). Best, Dan | Techinline

For the most part, the software works very well. I have been able to connect to nearly all of my client computers. I do like the ability to have a person for to fixme.it and start a support session for a "one off" support call.

I'm still waiting for the ability to have multiple logins (not simultaneous) for a single account. I need to be able to give a specific person access to a group of client computers for remote support. I.e. If I have groups named Client A, Client B, and Client C, I want to another person be able to log in with their email and password and have access to Client C computers. There is also a minor issue of some sort with Server 2008. On a regular basis I am not able to connect to that computer. It appears the connection works but I never get the screen for remote access. When that server is rebooted I have access for a few days but then something happens and I can only RDP to that server.

Hi Rich, Thank you for sharing your feedback and for being our valued customer! Regarding the issue with Server 2008, please submit a ticket to support@techinline.com so that our support team could investigate the issue and provide any necessary assistance. Best, Dan | Techinline

Simple, Quick and Easy connections to remote clients needing help. With other software the installation of a remote support utility takes too long, and IMO, shouldn't be installed at all. We need to connect, do our work, and disconnect without having to deal with install issues on top of the problems we are connecting in to fix. TechInLine lets me do just that with a run-only version of the connection utility, while still offering expanded options including an unattended access client.

No cons were added to this review

Easy to set up unattended access Useful UI on remote host as well as master computer. Super fast connection speed over LAN and even over the net.

Can only have one unattended license per remote computer. Can only have one expert client oen at the same time.

Hello, Thank you for reviewing FixMe.IT and for being our valued customer! Regarding the ability to open multiple expert apps at the same time, I would say that this is more of a licensing question rather than a con. Our licensing is based on concurrent technicians, which means that you can open only one expert app using your account at a time. To have it opened on multiple machines at once, you will need more licenses. However, you can share your account with others if needed (provided that you're not using it yourself), create sub-logins and run as many concurrent sessions as you need to. Best, Dan | Techinline

It is reliable, easy to direct end users to install and connect, cheaper than TeamViewer.

Wider support for Mac OS, Linux, Chrome and Android would be handy. Very limited with windows devices only especially when many of our schools are going cloud based and Chrome devices are increasing in the education sector where tighter budget means cheaper and simpler devices are called for i.e Chromebooks.

Ease of use. Simply send the client to fixme.it > start support session> run/open/install > provide technician with 6 digit client ID

Inability to bypass UAC. Inability to run at service (instead of having the dialogue box open in order to maintain connection)

Hello Vincent, Thank you for taking the time to review FixMe.IT - your feedback is very valuable to us. There shouldn't be any issues in using FixMe.IT with UAC. Please reach out to our support team and we'll assist you further. Thanks again for your valued and loyal business, and we hope to hear from you! Serge from FixMe.IT

Easy to use Allows unattended access Works every time Groups systems for easy identification Allows timers with history so you can track online support time

Has some minor issues working with tables like MS surface but work around are available.