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Textel

SMS solution for contact centres

Table of Contents

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Textel - 2025 Pricing, Features, Reviews & Alternatives

What is Textel?

Textel is a messaging platform that enables businesses to interact with their customers via text messages by sending multidirectional MMS and SMS text messages. This helps businesses reach out to customers quickly, which can lead to shorter wait times, increased conversion rates and happier customers.

Textel provides businesses with a tool that makes it easy to communicate with customers in real-time on critical topics such as price quotes and shipping times. It allows businesses to send low-cost SMS text messages from their existing contact center infrastructure to over 200 countries and territories around the world.

Benefits of using Textel

- Integrate Textel with leading contact center solutions like NICE CXone, Genesys Cloud, and Five9 to allow agents to handle texts in the same window they use to handle chats and voice interactions.
- Reduce call volume by deflecting calls to texts.
- Create agentless interactions using textbots or text IVRs and transfer to a live agent at any time.
- Drive more revenue and engagement with automated 1-to-many text messaging.
- Reduce operational costs with text automation and allow agents to handle simultaneous text conversations.
- Improve customer satisfaction using conversation history and last agent routing for personalized texts.

Starting from

No pricing info

Alternatives with better value for money

Textel's key features

Most critical features, based on insights from Textel users:

Real-Time Notifications

4.5

(2)

Autoresponders

5.0

(1)

Live Chat

0.0

(0)

Contact Management

4.5

(2)

Alerts/Escalation

0.0

(0)

Engagement Tracking

0.0

(0)

All Textel features

Features rating:

4.5

(2)

Customer History

4.0

(2)

2-Way Messaging

(0)

Customizable Fields

(0)

Customizable Templates

(0)

Event Triggered Actions

(0)

Interaction Tracking

(0)

IVR

(0)

Mass Texting

4.0

(1)

Message Personalization

3.0

(1)

Mobile Coupons

(0)

Multi-Campaign

(0)

Reporting & Statistics

(0)

Reporting/Analytics

(0)

Scheduled Messaging

4.0

(1)

Self Service Portal

(0)

Shortcodes

(0)

SMS Messaging

4.0

(1)

Third-Party Integrations

(0)

Activity Dashboard

(0)

Activity Tracking

(0)

Agent Interface

(0)

Alerts/Notifications

(0)

API

(0)

Auto-Dialer

(0)

Automated Responses

(0)

Automated Routing

(0)

Automatic Call Distribution

(0)

Campaign Management

(0)

Campaign Scheduling

4.0

(1)

Chat/Messaging

(0)

Communication Management

(0)

Configurable Workflow

(0)

Contact Database

(0)

Customizable Branding

(0)

Textel alternatives

Textel

4.5

(2)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.0

Features

4.5

Value for Money

4.5

Customer Support

5.0

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

CallTrackingMetrics

4.6

(130)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.6

Value for Money

4.5

Customer Support

4.5

DialMyCalls

4.8

(51)

visit website

Starting from

Free trial

Free version

Ease of Use

4.8

Features

4.6

Value for Money

4.6

Customer Support

4.6

Textel integrations (7)

Top integrations

RingCentral Contact Center

SalonBiz

Millennium

Textel support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Phone Support

Email/Help Desk

Training options

Videos

In Person

Textel reviews

Overall rating

4.5

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

Rating distribution

Textel FAQs

Q. Who are the typical users of Textel?

Textel has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Textel support?

Textel supports the following languages:
English

Q. Does Textel offer an API?

Yes, Textel has an API available for use.

Q. What other apps does Textel integrate with?

Textel integrates with the following applications:
Millennium, CXone Mpower, Genesys Cloud CX, Five9, Meevo, SalonBiz

Q. What level of support does Textel offer?

Textel offers the following support options:
Phone Support, Email/Help Desk

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