App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Zendesk WFM
5
16
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Zendesk's Workforce management software.
Table of Contents
Zendesk WFM - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Zendesk WFM overview
What is Zendesk WFM?
Zendesk Workforce Management (WFM) makes managing agents in Zendesk more effective by simplifying workforce management. Zendesk WFM offers users automated features like AI-powered forecasting, automatic scheduling, dashboards, and real-time and historical reporting options. Additionally, users are able to complete daily activities and see their schedules right in Zendesk helping organizations spend their time being more productive and engaged.
Zendesk WFM’s user interface
Zendesk WFM reviews
Overall rating
4.9
/5
18
Positive reviews
94
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.94/10
5
4
3
2
1
16
2
0
0
0
Who uses Zendesk WFM?
Based on 18 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Zendesk WFM's key features
Most critical features, based on insights from Zendesk WFM users:
All Zendesk WFM features
Features rating:
Zendesk WFM alternatives
Zendesk WFM
Starting from
25
/user
Per month
Clockify
Starting from
4.99
/user
Per month
Paylocity
Starting from
No pricing info
Connecteam
Starting from
29
Per month
Zendesk WFM pricing
Value for money rating:
Starting from
25
/user
Per month
User opinions about Zendesk WFM price and value
Value for money rating:
Zendesk WFM integrations (3)
Integrations rated by users
We looked at 18 user reviews to identify which products are mentioned as Zendesk WFM integrations and how users feel about them.
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Other top integrations
Zendesk WFM support options
Typical customers
Platforms supported
Support options
Training options