Base Plan ($490/mo): Get all the features of BIME and 45+ connectors, like Google Analytics, Salesforce, Zendesk, MailChimp, and more.
Big Data Plan ($690/mo): Get all the features in the Base Plan plus access to our SQL DB connectors, like Amazon Redshift, Google BigQuery, MongoDB, and more.
Two user licenses come with above platform fee. Each additional user is $90/mo, and each additional viewer is $9/mo.
Businesses are using all kinds of products and applications to generate customer data, and BIME by Zendesk is a cloud-based solution that brings it all together. Many very large enterprises use BIME for departmental analytics, reporting, and dashboards. It improves the customer experience from the inside out, BIME connects customer data and makes it easy for organizations to get a holistic view. It connects the dots between siloed customer information and offers a way for companies to perform more meaningful analyses. BIME can be used to generate detailed dashboards that are both interactive and insightful.
With BIME, business owners and managers can generate metrics that are actually meaningful within the context of their organizations, products, and customers, and they can analyze data without SQL. BIME offers more than 65 plug-and-play connectors, which give users the ability to customize metrics and KPIs, present data in interactive dashboards, and share analyses. BIME is a mobile-friendly solution, which means dashboards generated by the platform are responsive on all devices and tablets.
BIME by Zendesk is a workspace for customer data. The platform makes it easier for business owners to dig out and uncover the data they care about. Teams can blend datasets in a single dashboard, making it possible to do things like measure campaign performance and ROI from online ads, track user journeys from prospect to customer to churn, and query virtually everything in a data warehouse. For teams that use BIME, the platform becomes the central spot in the organization’s data and reporting.
With a powerful calculation engine to back them up, anyone can look like a data wizard. BIME can generate custom metrics and point-and-click visualization styles, enabling anyone can make dashboards that will captive their audiences. BIME was built for both technical and non-technical users. It includes a large eco-system of pre-built connectors to bring data together, and it scales with any business data strategy. BIME offers multiple data storage options for users, as well.
Plug-and-play connectors serve as the backbone of BIME’s platform. BIME by Zendesk offers more than 65 of these connectors. Connectors make it possible for users to connect the data from disparate applications.
As soon as you’ve started using BIME, you’ll want to start connecting data from business apps like Salesforce and Google Analytics, social platforms like Facebook and Twitter, various flat files, and data warehouse solutions like Redshift and BigQuery, among many, many others.
BIME transforms data into metrics and KPIs. Not just any metrics and KPIs, but those that add value and meaning to an organization. Users have the ability to make basic calculations within BIME. They can also create their own custom metrics without relying on SQL.
BIME is designed for both technical and non-technical users, which means anyone within your organization should be able to use the platform. Start joining data sets with other members of your team based on the data you’re seeing generated within the applications your company uses. The possibilities are endless, since the specific visualizations and dashboards you generate will be based on the unique combination of connectors that your team is using.
The key to making data useful is choosing the right way to display it. Visualizations bring data to life, and they tell stories in ways that raw numbers cannot. BIME gives users more than 25 visualization types to choose from. Combined with 65+ plug-and-play connectors and customizable metrics, there’s an unlimited number of ways that organizations can bring their data to life.
Scroll through some of BIME’s data visualization examples, and you’ll get a clearer picture of all that is possible with the platform. Impactful charts, detailed graphs, and interactive dashboards will all serve as tools for you to showcase the results of your efforts. BIME’s data visualization tools are all point-and-click, which means you can create the most detailed charts without any prior technical experience necessary.
Once data has been broken out of its silo, it needs to be shared. BIME provides its users with a number of sharing and collaboration features. Dashboards can be distributed amongst team members, outside consultants, and customers. Users can also share dashboards and charts with links, and they can embed them on their websites and blogs. BIME enables users to schedule email reports and dashboards to deliver straight to the inbox, which is a useful way to stay on top of data with minimal effort. KPI alerts can also be setup to trigger emails and notifications into channels such as Slack and Flowdock.
When you’ve taken the time to generate insightful dashboards and make meaning out of your organization’s data, you’ll want to share the news. BIME offers collaboration features meant to improve the customer experience and boost internal operations. You can also drive more meaningful engagement with your customers by posting your visualizations publicly on the web.
BIME by Zendesk users can connect customer data with more than 65 pre-built connectors, including Google Analytics, Google Adwords, Facebook Ads, Salesforce, Intercom, Zendesk, Google BigQuery, Amazon Redshift, MySQL database, LinkedIn, and many others.
Transparent pricing plans are tailored to an organization’s needs. Base subscription plans start at $490 per month, with annual contracts. BIME by Zendesk’s Big Data plan costs $690 per month, with an annual contract. The monthly subscription fees comes with two studio users and an additional either dashboard viewers. Additional studio users are $90 per month and dashboard viewers are $9 per month. Free trials are available.