BIME by Zendesk Pricing, Features, Reviews & Comparison of Alternatives

BIME by Zendesk

Build reports and dashboards with multiple data sources

4.22/5 (9 reviews)

BIME by Zendesk overview

BIME is a customer analytics platform that helps businesses measure and understand the entire customer experience. It brings together all your siloed customer data, so you can perform more meaningful analyses and build beautiful dashboards to showcase the results.

BIME is for businesses that want to know how to improve the customer experience on the inside and out. Instead of trying to pipe customer data from one system to the next, analysts and non-analysts alike can now easily bring all the data they want to work with into one place and perform meaningful analyses without SQL skills. BIME helps turn anyone who cares about data into a savvy analyst.
www.bimeanalytics.com

Pricing

Starting from
$490/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 8 other markets, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, French, Spanish
BIME by Zendesk screenshot: BIME - Connectors2: BIME - Making of the V6BIME by Zendesk screenshot: BIME - Collaborative BIBIME by Zendesk screenshot: BIME - The Financial Performance DashboardBIME by Zendesk screenshot: BIME - Across DevicesBIME by Zendesk screenshot: BIME V6 The Query BuilderBIME by Zendesk screenshot: BIME V7 ChartsBIME - The New V6Bime tour page video

BIME by Zendesk reviews

Value for money
Features
Ease of use
Customer support
  3.8
  3.0
  3.6
  4.2
Adrian Br

Fast and easy, very agile

Reviewed 2014-01-17
Review Source: GetApp

Working in an Agile startup scene(Berlin), I find I always come back to BIME, regardless of the company I end up working for. This tool is incredibly easy to set up, taking you from datasource to good web-published dashboards in MINUTES. Data source changes? No problem, just switch out the connection, only takes a minute. Need an extra dashboard to show a client, with different applied filters? MINUTES!! It's a huge time saver, low maintenance tool. I strongly recommend for any BI analyst that needs to publish their data. Not only that, but after the connections are created(which is just a matter of clicking a few buttons and typing in an IP for databases, or just browsing your computer/google drive for a file), any non-tech user can pivot millions of rows of data in countless ways - Give power to your managers, and save yourself the time to create their reports - They can do it themselves just as fast as you, whenever they want. No more late night/weekend calls, since now they can pull their own reports in minutes. Schedule email reports, manage access to the data, create fast and easy dashboards, with next to no maintenance! It's definitely not as flexible as coding your own charts and your own webpage to show them on, but unless you enjoy writing and maintaining hundreds of lines of sql/javascript/css/html, save yourself the trouble and get this amazing tool - it is literally maintenace free!Very quick to work with, highly intuitive. Easy for non-tech Password-protection, easy user mgmt Minutes from data source connection to published dashboards. Cloud hosted No maintenance on the code you would otherwise have to write.

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Evelyn T.

Basic functionality and nothing more

Used daily for 6-12 months
Reviewed 2018-01-02
Review Source: Software Advice

Not worth the time investment - use your time wisely and implement a better BI tool.It gets the job done, I guess. Visualizations come out pretty nicely, although it takes a LOT more work than it should to set it up.

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Heriberto Palos

BIME is a BI producto with the right focus on how easy BI should be.

Used weekly for 2+ years
Reviewed 2017-05-16
Review Source: Capterra

Solved my dashboard needs... published information to several types of users and they can interact with their information very easily.Very nice visualizations (charts), very intuitive, elegant simple approach to BI. You can build dashboards very easily and fast,,, and have them published in a few minutes...

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Harrison Jones

A real disruptor in the BI dashboard space

Reviewed 2016-05-11
Review Source: GetApp

I have used Bime for the last few months at my agency. We use it for client reporting, internal reporting, real-time monitoring and insights, and a whole wealth of other stuff. I've used Tableau extensively before, and I have to say that Bime is superior in just about every way. I foresee Bime being a real disruptor in the BI space. The tool is very flexible and capable. Building data connections only takes a few seconds, and there are more options for visualizations, refinements and calculated metrics that I rarely ever come across limitations. The simplicity of Bime's UX has also made it very easy for me to teach non-technical people across other teams how to not only use dashboards, but create their own. Any time I have a question, I get a response within an hour from their customer service team. Overall, I have been extremely satisfied with my decision to use Bime.-Very easy to use and teach non-technical people. -Extremely flexible and capable platform -Excellent customer service -Very scalable pricing plans

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Anonymous

Digital Reporting by BIME

Used other for free trial
Reviewed 2018-05-10
Review Source: GetApp

BIME is very easy to use for digital marketing people. It has tons of connections. Since it's very easy to use, you don't spend too much time to implement.

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BIME by Zendesk pricing

Starting from
$490/month
Pricing options
Free trial
Subscription
View Pricing Plans

Base Plan ($490/mo): Get all the features of BIME and 45+ connectors, like Google Analytics, Salesforce, Zendesk, MailChimp, and more.

Big Data Plan ($690/mo): Get all the features in the Base Plan plus access to our SQL DB connectors, like Amazon Redshift, Google BigQuery, MongoDB, and more.

Two user licenses come with above platform fee. Each additional user is $90/mo, and each additional viewer is $9/mo.

BIME by Zendesk features

API
Charting
Customizable Reporting
Dashboard Creation
Drag & Drop Interface
Monitoring
Real Time Reporting

Activity Dashboard (83 other apps)
Ad hoc Reporting (58 other apps)
Business Analysis (40 other apps)
Business Intelligence (89 other apps)
Data Filtering (56 other apps)
Data Import/Export (66 other apps)
Data Visualization (88 other apps)
Graphical Data Presentation (42 other apps)
Real Time Analytics (77 other apps)
Real Time Data (60 other apps)
Reporting & Statistics (63 other apps)
Third Party Integration (52 other apps)
Visual Analytics (84 other apps)

GetApp Analysis

Businesses are using all kinds of products and applications to generate customer data, and BIME by Zendesk is a cloud-based solution that brings it all together. Many very large enterprises use BIME for departmental analytics, reporting, and dashboards. It improves the customer experience from the inside out, BIME connects customer data and makes it easy for organizations to get a holistic view. It connects the dots between siloed customer information and offers a way for companies to perform more meaningful analyses. BIME can be used to generate detailed dashboards that are both interactive and insightful.

With BIME, business owners and managers can generate metrics that are actually meaningful within the context of their organizations, products, and customers, and they can analyze data without SQL. BIME offers more than 65 plug-and-play connectors, which give users the ability to customize metrics and KPIs, present data in interactive dashboards, and share analyses. BIME is a mobile-friendly solution, which means dashboards generated by the platform are responsive on all devices and tablets.


What is BIME by Zendesk?

BIME by Zendesk is a workspace for customer data. The platform makes it easier for business owners to dig out and uncover the data they care about. Teams can blend datasets in a single dashboard, making it possible to do things like measure campaign performance and ROI from online ads, track user journeys from prospect to customer to churn, and query virtually everything in a data warehouse. For teams that use BIME, the platform becomes the central spot in the organization’s data and reporting.

With a powerful calculation engine to back them up, anyone can look like a data wizard. BIME can generate custom metrics and point-and-click visualization styles, enabling anyone can make dashboards that will captive their audiences. BIME was built for both technical and non-technical users. It includes a large eco-system of pre-built connectors to bring data together, and it scales with any business data strategy. BIME offers multiple data storage options for users, as well.


Who is BIME by Zendesk for?

  • Experience level: All experience levels
  • Industry: All industries
  • Business size: Small businesses, mid-size businesses, large enterprises
  • Departments/roles: All departments
  • Budget/point: Base plans start at $490 per month, with an annual contract
  • Example customers: Allianz, UCLA, Miniclip, Oscaro.com

Main features

Plug-and-play connectors

Plug-and-play connectors serve as the backbone of BIME’s platform. BIME by Zendesk offers more than 65 of these connectors. Connectors make it possible for users to connect the data from disparate applications.

As soon as you’ve started using BIME, you’ll want to start connecting data from business apps like Salesforce and Google Analytics, social platforms like Facebook and Twitter, various flat files, and data warehouse solutions like Redshift and BigQuery, among many, many others.

Customizable metrics

BIME transforms data into metrics and KPIs. Not just any metrics and KPIs, but those that add value and meaning to an organization. Users have the ability to make basic calculations within BIME. They can also create their own custom metrics without relying on SQL.

BIME is designed for both technical and non-technical users, which means anyone within your organization should be able to use the platform. Start joining data sets with other members of your team based on the data you’re seeing generated within the applications your company uses. The possibilities are endless, since the specific visualizations and dashboards you generate will be based on the unique combination of connectors that your team is using.

Data visualization

The key to making data useful is choosing the right way to display it. Visualizations bring data to life, and they tell stories in ways that raw numbers cannot. BIME gives users more than 25 visualization types to choose from. Combined with 65+ plug-and-play connectors and customizable metrics, there’s an unlimited number of ways that organizations can bring their data to life.

Scroll through some of BIME’s data visualization examples, and you’ll get a clearer picture of all that is possible with the platform. Impactful charts, detailed graphs, and interactive dashboards will all serve as tools for you to showcase the results of your efforts. BIME’s data visualization tools are all point-and-click, which means you can create the most detailed charts without any prior technical experience necessary.

Team collaboration

Once data has been broken out of its silo, it needs to be shared. BIME provides its users with a number of sharing and collaboration features. Dashboards can be distributed amongst team members, outside consultants, and customers. Users can also share dashboards and charts with links, and they can embed them on their websites and blogs. BIME enables users to schedule email reports and dashboards to deliver straight to the inbox, which is a useful way to stay on top of data with minimal effort. KPI alerts can also be setup to trigger emails and notifications into channels such as Slack and Flowdock.

When you’ve taken the time to generate insightful dashboards and make meaning out of your organization’s data, you’ll want to share the news. BIME offers collaboration features meant to improve the customer experience and boost internal operations. You can also drive more meaningful engagement with your customers by posting your visualizations publicly on the web.


Integrations

BIME by Zendesk users can connect customer data with more than 65 pre-built connectors, including Google Analytics, Google Adwords, Facebook Ads, Salesforce, Intercom, Zendesk, Google BigQuery, Amazon Redshift, MySQL database, LinkedIn, and many others.


Pricing

Transparent pricing plans are tailored to an organization’s needs. Base subscription plans start at $490 per month, with annual contracts. BIME by Zendesk’s Big Data plan costs $690 per month, with an annual contract. The monthly subscription fees comes with two studio users and an additional either dashboard viewers. Additional studio users are $90 per month and dashboard viewers are $9 per month. Free trials are available.


Bottom line

  • Easy-to-use interface built for both technical and non-technical analysts
  • 65+ plug-and-play connectors bring together data from third-party apps
  • Present analyses with interactive visualizations
  • Designed for small- and medium-sized businesses
  • Scales with any organization’s data strategy

Additional information for BIME by Zendesk

Key features of BIME by Zendesk

  • 65+ pre-built data connectors
  • 25+ visualization styles
  • Interactive and shareable dashboards
  • Drap-and-drop data joins—no SQL required
  • Automated delivery of email alerts and dashboards
  • Data storage options: BigQuery, RedShift, BimeDB
  • Custom metrics and calculations
  • Granular user permissions to hide/show dashboards
View All Features

Benefits

- Connect all your customer data.
BIME makes it easy for you to work with all the data you want to blend, measure, and analyze, so you can get a holistic view of the customer experience.

- Analyze like a pro without SQL.
Create metrics that are meaningful to your business, product, and customers and monitor trends across the entire customer lifetime.

- Present your analyses with beautiful visualizations.
With point-and-click data visualization tools, anyone in your organization can build impactful dashboards that captivate and communicate.

- Inspire collaboration and change.
Spread the word on insights and opportunities to improve the customer experience, boost internal operations, and drive more meaningful engagements with your customers.

- For Marketing teams.
Connect your data from Google Analytics, Adwords, FB Ads and more. Measure campaigns performance and ROI.

- For Sales and Support teams
Connect your data from Salesforce, Zendesk and more. Track the entire journey from leads to prospects to customers to churn.

- For Data teams
Connect your data from Redshift, BigQuery and more. Use BIME to query, analyze, and visualize all the information available in your data warehouse.