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Zendesk Explore Pricing, Features, Reviews and Alternatives
Zendesk Explore FAQs
Q. Who are the typical users of Zendesk Explore?
Q. What languages does Zendesk Explore support?
Q. Does Zendesk Explore support mobile devices?
Q. What other apps does Zendesk Explore integrate with?
Zendesk Explore integrates with the following applications:
Google Analytics 360, Dropbox Business, Campaign Monitor, QuickBooks Online Advanced, Recurly, Gmail, Segment, OneDrive, Google Drive, Box, Twitter, Salesforce Sales Cloud, Google Ads, LinkedIn for Business, Meta for Business, SAP HANA Cloud, Mailchimp, Intercom, Zendesk Suite, Microsoft Excel
Zendesk Explore product overview
What is Zendesk Explore?
Zendesk Analytics is reporting and analytics software that helps users understand what’s happening with their customers so they can do more of what works and less of what doesn’t. Zendesk Analytics is offered as part of the Zendesk service suite. The solution provides access to on demand reports and dashboards, leveraging machine learning capabilities to provide insights into customer engagements. Users can have in-depth visibility into all key aspects of their business such as support tickets, phone interactions, and live chat conversations.
Typical customers
Platforms supported
Support options
Training options
Not sure about Zendesk Explore? Compare it with a popular alternative
Zendesk Explore
Starting from
49
Per month
Other
Starting from
No pricing info
Zendesk Explore pricing information
Value for money
4.1
/5
17
Starting from
49
Per month
Other
Pricing options
Value for money contenders
Zendesk Explore features
Functionality
3.8
/5
17
Total features
47
5 categories
Most valued features by users
Functionality contenders
Zendesk Explore users reviews
Overall Rating
4.2
/5
17
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.1/10
9
5
1
1
1
Overall rating contenders
Harrison J.
Marketing and Advertising, 51-200 employees
Review source
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I have used Bime for the last few months at my agency. We use it for client reporting, internal reporting, real-time monitoring and insights, and a whole wealth of other stuff. I've used Tableau extensively before, and I have to say that Bime is superior in just about every way. I foresee Bime being a real disruptor in the BI space. The tool is very flexible and capable. Building data connections only...
-Very easy to use and teach non-technical people. -Extremely flexible and capable platform -Excellent customer service -Very scalable pricing plans
-Documentation hasn't caught up to improvements/features with the tool
Vignesh G.
Automotive, 1,001-5,000 employees
Used daily for 6-12 months
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Its very easy and friendly to use for big organizations with different teams working cross functionally.
It helps to handle the tickets easily and smoothly transfer the tickets to other teams with our comments on them.
We can as many as add ons on this software making it space conjested.
Evelyn T.
Computer Software, 51-200 employees
Used daily for 6-12 months
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Not worth the time investment - use your time wisely and implement a better BI tool.
It gets the job done, I guess. Visualizations come out pretty nicely, although it takes a LOT more work than it should to set it up.
The way it connects to the database and pulls data from databases makes the backend very messy. The tool is not very flexible and cannot do any sort of advanced graphing. It's basic, and good for making dashboards that NO ONE touches, but not very good as a BI tool in my opinion.
Lucky S.
Automotive, 5,001-10,000 employees
Used daily for 6-12 months
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I'm using the Zendesk from Past 8 Months and I found it is the core for any customer support based industry. I learned many thing from the zendesk.
Can find all the details easily with any details available of the customer.
Every thing is good but some times working very slow,
Ritul S.
Automotive, 5,001-10,000 employees
Used daily for 6-12 months
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Its is very easy to use. Extracting reports is very easy and calculating KPI is also helpful
While making dashboards , there is a lag of some hours
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