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Xperience

Cloud-based contact center solution

Table of Contents

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Find out with a

Xperience - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Xperience overview

What is Xperience?

Xperience is a cloud-based contact center solution that gives contact centers greater business agility and the power to provide excellent customer experience. Xperience has a high availability storage network and 24/7 system maintenance, ensuring that operations are never disrupted. Xperience is a complete, modular solution that scales up and down as required by individual business needs, adapting to the quick growth or reduction of services.

Xperience unifies all touch points throughout the contact center, enabling the company to deliver consistent service to each customer regardless of the contact channel used. The solution caters for small companies without budget to invest in essential modules such as ACD or IVR, as well as large companies looking for a functional alternative to on-premise options. Xperience allows for fast infrastructure ramp-up without the cost of technology ownership and IT resources.

Key benefits of using Xperience

Scalability: Xperience can scale up or down according to individual business requirements. The software adapts to meet changing demands.

High availability: Xperience stores and backs up company data safely and securely. Even in extreme cases such as natural disasters, the system is up and running very quickly, restoring operations to minimize down time and loss of productivity.

Business agility: Xperience allows companies to create new modules and values propositions to improve business with no software investment. The solution is managed entirely by Altitude who also provide automatic software updates.

Security: Xperience abides by strict cloud industry regulations, such as ISO security standards, and is also subject to regular security audits. Altitude give clients total confidentiality of their business. For example, outsourcers that work with competitor companies only share information about the campaigns with each respective company.

Zero CAPEX: Zero upfront investment (free of capital expenditures) allows companies to start and end projects without spending any money. The pay as you go solution does not require any capital expenditure. The solution’s fast deployment leads to minimal project start-up costs and predictable operating expenses.

Payment model: Xperience grants all kinds of companies, from SMEs to large business enterprises, access to best of breed contact center technology.

Remote: Companies are not bound to a physical location to store servers and other tools. Employees can work from anywhere, provided they have access to internet.

Starting price

79.9per feature /
per month

Alternatives

with better value for money

Xperience’s user interface

Ease of use rating:

5.0

(2)

Xperience reviews

Overall rating

5.0

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

Rating distribution

Xperience's key features

Most critical features, based on insights from Xperience users:

Campaign management

5.0

(1)

Knowledge base management

3.0

(1)

Predictive dialer

5.0

(1)

Computer telephony integration

5.0

(1)

Manual dialer

5.0

(1)

Progressive dialer

5.0

(1)

All Xperience features

Features rating:

4.5

(2)

Alerts/Escalation

(0)

Auto-Dialer

(0)

Automatic call distribution

(0)

Blended call center

(0)

Call center management

(0)

Call logging

(0)

Call monitoring

5.0

(1)

Call recording

5.0

(1)

Call scripting

(0)

Chat/Messaging

(0)

Inbound call center

(0)

IVR

(0)

Live chat

(0)

Monitoring

(0)

Outbound call center

(0)

Queue management

(0)

Real-Time analytics

(0)

Support ticket management

(0)

Voice mail

(0)

Xperience alternatives

Xperience

5.0

(2)

Starting from

79.9

Per month

Free trial

Free version

Ease of Use

5.0

Features

4.5

Value for Money

3.5

Customer Support

5.0

Salesforce Sales Cloud

4.4

(18.7K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.4

Value for Money

4.1

Customer Support

4.1

Freshdesk

4.5

(3.3K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.5

Zoho Desk

4.5

(2.2K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

Xperience pricing

Value for money rating:

3.5

(2)

Starting from

79.9

Per month

Per Feature

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Xperience price and value

Value for money rating:

3.5

(2)

Xperience integrations (1)

Top integrations

LiveChat

Xperience support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

Email/Help Desk

Phone Support

24/7 (Live rep)

Knowledge Base

Chat

Training options

Documentation

Live Online

Videos

Webinars

In Person

Xperience FAQs

Q. What type of pricing plans does Xperience offer?

Xperience has the following pricing plans:
Starting from: €79.90/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of Xperience?

Xperience has the following typical customers:
Freelancers, Mid Size Business, Small Business

Q. What languages does Xperience support?

Xperience supports the following languages:
Portuguese, Spanish, English, French

Q. Does Xperience offer an API?

No, Xperience does not have an API available.

Q. What other apps does Xperience integrate with?

Xperience integrates with the following applications:
LiveChat

Q. What level of support does Xperience offer?

Xperience offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, 24/7 (Live rep), Knowledge Base, Chat

Related categories

Contact Center

Call Center

Customer Service