Zendesk vs Groove Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

David Kelly

Decent entry-level support system if you don't have much need for advanced features

2018-03-06

You could use more advanced systems, like Zendesk, but it may be overkill for many teams.

Pros

Created by an incredible company with a wonderful CEO who writes some great articles about business and entrepreneurship. It's the perfect support/ticketing tool for small businesses. Canned replies make it simple to send automatic replies to people. Also some features like filtering make the process easy too.

Cons

It's built for small businesses, so tools like Zendesk offer much more flexibility and advanced features as a business grows.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Groove Reviews
Groove
Support, Simplified.
Read more