App comparison
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Zoho Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
Last updated: December 2025
Zoho Desk Alternatives & Competitors (2026)
Top 9 free alternatives
Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Service-first CRM company that builds support & sales tools
0.3
Value for money
Starting price
0.1
Functionality
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Top Features
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
0.1
Value for money
Starting price
0.2
Functionality
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Top Features
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
HubSpot Service Hub
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer service solution for firms of all sizes
0.3
Value for money
Starting price
0.4
Functionality
Customizable Reports
5/5
Third-Party Integrations
5/5
Performance Metrics
5/5
Top Features
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
NinjaOne
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
NinjaOne simplifies IT with one platform
0.1
Value for money
No pricing info
Starting price
Functionality
Device Management
5/5
Patch Prioritization
5/5
Issue Auditing
5/5
Top Features
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
Salesforce Sales Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM and sales automation software
0.4
Value for money
Starting price
0.1
Functionality
Drag & Drop
5/5
Purchase Order Management
5/5
Source Tracking
5/5
Top Features
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
Zoho CRM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer relationship management solution
0.2
Value for money
Starting price
0.2
Functionality
Business Process Automation
5/5
User Management
5/5
Meeting Management
5/5
Top Features
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
Salesforce Service Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service management platform
0.3
Value for money
Starting price
0.1
Functionality
File Sharing
5/5
Maintenance Scheduling
5/5
Commenting/Notes
5/5
Top Features
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
HubSpot CRM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM and lead management solution
0.2
Value for money
Starting price
0.1
Functionality
For Mac Devices
5/5
Relationship Tracking
5/5
For Financial Institutions
5/5
Top Features
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
Pipedrive
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for salespeople
0.1
Value for money
Starting price
0.2
Functionality
Offline Form
5/5
Online Forms
5/5
Inbox Management
5/5
Top Features
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
Jira
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Project management and work tracking software
0.2
Value for money
Starting price
0.1
Functionality
Capacity Management
5/5
Campaign Tracking
5/5
Team Collaboration
5/5
Top Features
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
LiveAgent
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multichannel customer care solution with an AI chatbot
0.2
Value for money
Starting price
0.1
Functionality
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
Top Features
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
Intercom
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Intercom is bringing AI-first Customer Service to the world
0.5
Value for money
Starting price
0.1
Functionality
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
Top Features
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
Bitrix24
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Your ultimate workspace
0.3
Value for money
Starting price
0.2
Functionality
Quotes/Estimates
5/5
Online Time Tracking
5/5
Drag & Drop
5/5
Top Features
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
TeamSupport
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer support solution for B2B SaaS
0.1
Value for money
Starting price
0.2
Functionality
Collaboration Tools
5/5
Performance Metrics
5/5
Full Text Search
5/5
Top Features
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
Twilio
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Build, Scale, and Operate Customized Communication Solutions
0.3
Value for money
Starting price
Functionality
Reporting & Statistics
5/5
Voicemail Transcription
5/5
SIP Trunking
5/5
Top Features
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
monday.com
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Project management software
0.2
Value for money
Starting price
Functionality
Inventory Tracking
5/5
User Management
5/5
Purchasing & Receiving
5/5
Top Features
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
SysAid
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled ITSM platform for businesses of all sizes
Value for money
No pricing info
Starting price
Functionality
Service Reporting
5/5
Multi-Channel Communication
5/5
Supplier Management
5/5
Top Features
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
IT Glue
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Track, find and know everything in under 30 seconds.
0.1
Value for money
Starting price
Functionality
SSL Security
5/5
Offline Access
5/5
Activity Dashboard
5/5
Top Features
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
Freshservice
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A complete IT service management (ITSM) tool for business
0.1
Value for money
Starting price
0.2
Functionality
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
Top Features
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service platform for unified support
0.2
Value for money
Starting price
Functionality
Remote Monitoring & Management
5/5
Knowledge Management
5/5
Issue Management
5/5
Top Features
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
