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Top Rated Call Center Software with Call Recording in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Call recording in call center software allows for monitoring and evaluating agent performance, improving training, ensuring compliance, resolving disputes, and maintaining high-quality customer service. It provides valuable insights and helps maintain accurate records. Our reviewers in call center software rated this feature as important.

6 Best Call Center Software with Call Recording

Product
User rating
Starting price
Aircall logo
4.2
(458)
40
flat rate/per month
JustCall logo
4.1
(223)
29
per user/per month
Five9 logo
4.2
(481)
159
other/per month
Nextiva logo
4.6
(914)
25
per user/per month
CallHippo logo
4.4
(675)
1
per user/per month
Zendesk Suite logo
4.4
(4K)
39
per user/per month

See other top Call Center products with call recording

How we picked the 6 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Call Center software category. They also needed to have sufficient reviews about call recording, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for call recording, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 6 best products

Aircall logo
Reviews Sentiment
 
 
 
1-2(36)
3-4(173)
5(249)
Key Features
Call Center Management4.2
Call Logging4.5

User insights about the call recording feature

Reviewers appreciate Aircall's call recording functionality for its reliability and integration with CRMs like Kustomer and Hubspot. They find it valuable for quality assurance, training, and resolving customer disputes. Users report that the recordings are clear and easily accessible, though some mention that searching within the UI could be improved. They also look forward to upcoming features like speech-to-text transcription.

See related user reviews

“Call recording is very convenient for both Customer Success and Sales teams. It is critical for coaching. It also helps when following up with customer support requests. Aircall's call recording works very well. It is possible to accelerate the recording, and I hear Aircall will soon release a speech-to-text transcription feature, which we're really looking forward to. ”
LW

Laurène W.

Head of Customer Success

“Call recordings are reliable and of good quality. Searching and locating call recordings inside the AirCall UI could be easier, but is not prohibitive. External development can also be used to tailor collecting and compiling recordings.”
JC

Jared C.

Business Data Analyst

Starting price
40flat rate /
per month
Pros and Cons based on 458 verified reviews

Enhanced performance tracking

Comprehensive call recording features

High costs and hidden fees

See pros and cons details
JustCall logo
Reviews Sentiment
 
 
 
1-2(24)
3-4(90)
5(109)
Key Features
Call Center Management4.3
Call Logging4.3

User insights about the call recording feature

Users find JustCall's call recording feature useful for training, compliance, and quality assurance. They appreciate the ease of access and the ability to review calls for feedback and improvement. However, some users report issues with accessing recordings and wish for faster navigation through call recordings.

See related user reviews

“Call recording allows me know that me and future staff are complaint. Also allows me to review calls and make changes to scripting and train staff.”
GS

Greg S.

Proprietor

“It was great to be able to listen in. I just wish you could fast forward through calls instead of having to listen to the entire thing.”
PC

Peter C.

Appliance Repair

Starting price
29per user /
per month
Pros and Cons based on 223 verified reviews

Efficient call management

Responsive customer service

High costs for small businesses

See pros and cons details
Five9 logo
Reviews Sentiment
 
 
 
1-2(26)
3-4(224)
5(231)
Key Features
Call Center Management4.5
Call Logging4.4

User insights about the call recording feature

Reviewers indicate that Five9's call recording is effective for quality assurance and compliance. They appreciate the ease of use, clear audio quality, and the ability to locate and download recordings. Users find it helpful for training and performance evaluation, though they note a limitation in retention time and potential loss of recordings during system issues.

See related user reviews

“Call recordings and monitoring is very accessible for both Quality Analysts and Agents. Because you can clearly hear the conversations as well as understand the concern of the customer. You may even pause or do playbacks using the file from five 9.”
TR

Thea R.

Customer Service Representative

“It's very easy to locate calls based on the call ID, date, time, etc. In the event of a system issue, call recordings may be lost. ”
HG

Helen G.

Customer Solutions Manager

Starting price
159other /
per month
Pros and Cons based on 481 verified reviews

Comprehensive call center solution

Effective and flexible training

Enhanced sales performance

Manageable learning curve

Frequent login problems

Persistent connectivity problems

High costs and unclear pricing

See pros and cons details
Nextiva logo
Reviews Sentiment
 
 
 
1-2(47)
3-4(139)
5(728)
Key Features
Call Center Management4.7
Call Logging4.6

User insights about the call recording feature

Reviewers highlight Nextiva's call recording feature as essential for quality assurance, training, and compliance. They find it easy to locate and review recordings, though some mention the interface can be clunky. Users appreciate the ability to monitor calls and make notes, though they note a delay in recording availability and the need for additional licensing for each recorded line.

See related user reviews

“The call recording is important for us because we need to verify the quality of every call and we need to check that we are delivering the best customer service in every single call. ”
AM

Andres M.

Operations manager

“Call recording is good BUT it takes about an hour before the recordings are available. Also, must purchase licensing for each recorded line. Also not a simple on and off thing. You have to reach out to Nextiva to set up callers/extensions for call r ”
CV

Corinne V.

Front Office Supervisor

Starting price
25per user /
per month
Pros and Cons based on 914 verified reviews

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details
CallHippo logo
Reviews Sentiment
 
 
 
1-2(48)
3-4(192)
5(435)
Key Features
Call Center Management4.5
Call Logging4.6

User insights about the call recording feature

Users value CallHippo's call recording for its role in quality assurance and training. They find it easy to access and download recordings, though some mention the need for better CRM integration and improved audio quality. Reviewers appreciate the automatic recording and cloud storage, which facilitates feedback and performance evaluation.

See related user reviews

“This is very useful feature as you can download the voice file just after completing the call, furthermore all the calls are being saved over the cloud so you can download the voice files as per your requirement”
HP

Harsh P.

Asst. Manager

“We need to record the calls, so we can improve the quality of our speech”
AM

Alexis M.

Business Associate

Starting price
1per user /
per month
Pros and Cons based on 675 verified reviews

Responsive customer assistance

Effective team management tools

Efficient issue resolution

Easy setup process

Complicated refund policy

Confusing and misleading pricing

Inconsistent call service

See pros and cons details
Zendesk Suite logo
Reviews Sentiment
 
 
 
1-2(117)
3-4(1,681)
5(2,272)
Key Features
Call Center Management4.6
Call Logging4.5

User insights about the call recording feature

Reviewers appreciate Zendesk Suite's call recording for its role in quality assurance and training. They find it easy to record, store, and review calls, with clear audio quality. Users highlight the integration with support tickets, which simplifies follow-up. However, some report occasional issues with missing logs and incomplete recordings.
Verified reviewer profile picture
Verified reviewer profile picture

See related user reviews

“One feature of Zendesk I love is how (upon receiving an incoming Support call) it automatically creates a Support Ticket with the audio recording attached for every call. Makes following up and picking up cases where a call left off simple.”
Verified reviewer profile picture

Pat W.

Customer Support Manager

“As a user of Zendesk Suite, the call recording function has a significant impact on my work. This feature allows me to easily record, store, and review all of my call center interactions, providing me with a comprehensive view of my customer interactions.”
Verified reviewer profile picture

Maximiliano B.

Sales

Starting price
39per user /
per month
Pros and Cons based on 4,070 verified reviews
Verified reviewer profile picture
Verified reviewer profile picture

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details

Other Top Rated Call Center Software with Call Recording in 2026

Webex Suite logo

One app for everything. And everyone.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes.

Read more about Freshdesk

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is a multichannel inbound call center solution that allows businesses to manage customer interactions via phone, live chat, and social media. This cloud-based solution enables agents to route calls and boost customer satisfaction

Start with a 1 month free trial, no credit card required.

Read more about LiveAgent

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony has been redesigned for the cloud.

Read more about Zoho Desk

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Set up your call centre online in just a few clicks. No need for technical expertise to deploy a high-performing call centre for your business. Configure everything online. Be up and running in minutes.

Read more about Ringover

Users also considered
Nextiva logo

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Talkdesk logo
Category Leaders

Cloud-based contact center & customer experience platform

Self-service management. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.

Read more about Talkdesk

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems.

Read more about Salesforce Service Cloud

Users also considered
RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
CallHippo logo
Category Leaders

Cloud-based phone system for sales, support & growing teams

CallHippo is a Cloud Based Contact Center Solution that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

Read more about CallHippo

Users also considered
DialedIn CCaaS logo
Category Leaders

Cloud-based contact center solution to streamline operations

DialedIn's inbound/outbound call center solution offers seamless integration and flexible pricing to automate and optimize operations.
Fast, easy deployment - you’re up and running in hours.

Read more about DialedIn CCaaS

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 #1 free CRM, contact and call center software used by over 12 million companies. 100% free for unlimited users. Cloud and open source.

Read more about Bitrix24

Users also considered
Twilio logo

Build, Scale, and Operate Customized Communication Solutions

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
Convoso logo

AI virtual agent for call center automation

Dramatically increase contact and lead conversion rates with Convoso's omnichannel contact center software.

Read more about Convoso

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. One interface to answer customer live chat, FB messages & SMS.

Read more about 3CX

Users also considered
Kixie PowerCall logo
Category Leaders

More Connections, Better Conversations. AI-enhanced RevComms

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

Read more about Kixie PowerCall

Users also considered
VICIdial logo

Open source call center software with predictive dialer

Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling

Read more about VICIdial

Users also considered
CXone Mpower logo

Cloud-based contact center software

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Read more about CXone Mpower

Users also considered
XM for Customer Experience logo

Customer experience management (CXM) platform

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

Read more about XM for Customer Experience

Users also considered
Dialpad logo

Cloud communications system for enterprise businesses

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Wildix logo

The First Sales-Oriented Unified Communications Solution.

Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.

Read more about Wildix

Users also considered
Five9 logo

Cloud contact and call center software

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more

Read more about Five9

Users also considered
PhoneBurner logo

Power dialer & outbound sales acceleration software for SMBs

PhoneBurner is an OUTBOUND CALL CENTER platform and power dialer. Try us FREE without a credit card, and reach 4x more contacts with nothing to install.

Read more about PhoneBurner

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Key features for Call Center software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Call Center Management: Reviewers highlight the ability to efficiently manage call queues, monitor agent performance, and adjust routing and scripting in real-time. This enhances customer experience and operational efficiency. 94% of reviewers rated this feature as important or highly important.
  • Call Logging: Users appreciate the detailed tracking of call activities, enabling the creation of reports, performance monitoring, and better organization. This feature helps in analyzing call data and maintaining customer interaction history. 92% of reviewers rated this feature as important or highly important.
  • Call Monitoring: Reviewers value the ability to listen to live calls, provide real-time coaching, and assess agent performance. This feature enhances quality assurance and training, ensuring consistent service delivery. 90% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Reviewers emphasize the importance of customizable reports and analytics for tracking key performance metrics. This feature aids in data-driven decision-making, improving agent productivity and customer satisfaction. 89% of reviewers rated this feature as important or highly important.
  • Automatic Call Distribution: Users highlight the efficient routing of calls to the most appropriate agents based on predefined rules. This feature reduces wait times, optimizes resource allocation, and improves customer service quality. 87% of reviewers rated this feature as important or highly important.