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Squaretalk

All-in-one contact center platform for sales automation

Table of Contents

Is this product right for your business?

Find out with a

Squaretalk - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: April 2026

Squaretalk overview

What is Squaretalk?

Squaretalk is a cloud-based contact center platform that combines voice communication, messaging capabilities, and artificial intelligence-powered analytics to support sales and customer support operations. The platform features artificial intelligence-powered conversation analytics that automatically transcribe calls in over one hundred languages and generate call summaries, key takeaways, and sentiment analysis for both voice and text interactions. The system provides centralized contact management capabilities that allow users to import, categorize, and organize customer data into groups, with all relevant contact details and notes accessible from a single screen. Real-time monitoring tools deliver visibility into agent activities across communication channels, enabling supervisors to track performance metrics and build customized dashboards. The reporting functionality includes over eighty metrics that can be exported and scheduled, providing detailed analytics on call performance, messaging activity, and operational trends.

Starting price

25per user /
per month

Alternatives

with better value for money

Pros & Cons

Customer Support

Agent Performance

Call Center

Call Drop Issues

Squaretalk’s user interface

Ease of use rating:

4.9

(102)

Squaretalk pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(10)

5(91)

What do users say about Squaretalk?

We have more autonomy and self-service options than our previous providers, which enables us to make swift changes and optimizations.

Select to learn more

Who uses Squaretalk?

Based on 102 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Information Services

Computer & Network Security

Computer Software

Financial Services

Others

Use cases

Call Center

VoIP

Telephony

Softphone

Call Recording

Squaretalk's key features

Most critical features, based on insights from Squaretalk users:

IVR

4.7

(3)

Contact management

5.0

(4)

Call routing

4.7

(25)

Call logging

4.8

(25)

Call monitoring

4.8

(26)

Reporting/Analytics

4.7

(11)

Call recording

4.8

(37)

Call scripting

(0)

Queue management

4.7

(3)

Caller id

4.9

(15)

All Squaretalk features

Features rating:

4.7

(102)

2-Way messaging

5.0

(3)

Access controls/permissions

(0)

Activity dashboard

4.0

(2)

Activity tracking

4.3

(3)

Agent interface

5.0

(2)

AI/Machine learning

(0)

Answering machine detection

(0)

API

4.3

(3)

Auto-Dialer

4.0

(1)

Automated attendant

(0)

Automated responses

5.0

(1)

Automated routing

5.0

(2)

Automatic call distribution

4.8

(17)

Automatic outbound dialer

(0)

Blended call center

(0)

Business process automation

(0)

Calendar management

(0)

Callback scheduling

5.0

(1)

Call center management

4.7

(28)

Call conferencing

(0)

Call disposition

4.5

(2)

Caller id

4.9

(15)

Call list management

4.0

(4)

Call logging

4.8

(25)

Call Management

(0)

Call monitoring

4.8

(26)

Call queues

(0)

Call recording

4.8

(37)

Call reporting

(0)

Call routing

4.7

(25)

Call scheduling

5.0

(1)

Call scripting

(0)

Call tracking

4.7

(3)

Call transcription

(0)

Call transfer

4.7

(6)

Call whispering

(0)

Campaign management

4.7

(3)

Campaign planning

(0)

Campaign scheduling

5.0

(3)

Campaign specific caller id

5.0

(1)

Chat/Messaging

5.0

(1)

Code-free development

(0)

Communication management

5.0

(5)

Computer telephony integration

4.8

(17)

Conferencing

(0)

Configurable workflow

(0)

Contact database

(0)

Contact management

5.0

(4)

Content management

(0)

Conversation intelligence

(0)

Customer database

(0)

Customer engagement

(0)

Customer history

(0)

Customer segmentation

(0)

Customizable Caller ID

5.0

(1)

Customizable reports

(0)

Dashboard

(0)

Data entry

(0)

Data import/export

(0)

Deal management

(0)

Document management

(0)

Drag & drop

(0)

FCC compliance

(0)

For cloud phone systems

(0)

For contact centers

(0)

For sales/marketing

(0)

For sales teams/organizations

(0)

FTC compliance

(0)

Generative ai

(0)

Inbound call center

(0)

Integrations management

(0)

Interaction tracking

5.0

(2)

IVR

4.7

(3)

Knowledge management

(0)

KPI monitoring

(0)

Lead capture

(0)

Lead distribution

(0)

Lead engagement

(0)

Lead management

4.7

(3)

Lead qualification

(0)

List management

5.0

(1)

Live chat

4.8

(6)

Manual dialer

(0)

Mass texting

4.6

(5)

Meeting management

(0)

Monitoring

(0)

Multi-Campaign

(0)

Multi-Channel communication

5.0

(1)

Multi-Channel management

(0)

Multi-Language

(0)

Multi-User collaboration

5.0

(1)

Natural language processing

(0)

Omnichannel communications

(0)

On-Demand recording

5.0

(2)

Online voice transmission

(0)

Outbound call center

(0)

PBX

(0)

Performance management

4.4

(5)

Performance metrics

(0)

Personalization

(0)

Power dialer

(0)

Predictive dialer

4.7

(3)

Preview dialer

(0)

Process/Workflow automation

(0)

Purchasing & receiving

(0)

Quality management

5.0

(2)

Queue management

4.7

(3)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time reporting

5.0

(3)

Real-Time updates

(0)

Reporting/Analytics

4.7

(11)

Reporting & statistics

5.0

(2)

Role-Based permissions

(0)

Rules-Based workflow

(0)

Sales activity management

(0)

Sales automation

(0)

Sales pipeline management

(0)

Scheduled messaging

5.0

(4)

Scheduling

(0)

Sentiment analysis

(0)

SIP trunking

(0)

SMS marketing

(0)

Speech recognition

(0)

SSL security

(0)

Templates

(0)

Third-Party integrations

(0)

Transfers/Routing

(0)

Unattended automation

(0)

Unified communications

(0)

Virtual Call Center

5.0

(1)

Virtual Extensions

(0)

Virtual personal assistant (vpa)

(0)

VoIP

(0)

VoIP connection

4.6

(11)

Workflow management

(0)

Workforce management

(0)

Squaretalk alternatives

Squaretalk

4.9

(102)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.9

Features

4.7

Value for Money

4.7

Customer Support

4.9

Ringover

4.7

(865)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.5

Customer Support

4.6

Convoso

4.5

(386)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.5

Customer Support

4.5

DialedIn CCaaS

4.8

(315)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.7

Customer Support

4.8

Squaretalk pricing

Value for money rating:

4.7

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Core

/user

Per month

Features included:

Cloud contact center
1 local number
Integrated Webphone
Contact Management
IVR (virtual receptionist)
Unlimited inbound channels
Automated call distribution (ACD)
System Language Customization
Reporting
Custom dashboards
CRM and App integration
Minutes Package options

Connect

/user

Per month

Features included:

Everything in the Core plan
WhatsApp Business Messaging
1 WhatsApp Channel
WhatsApp Messaging Package Options
AI Messaging Template Generator
Sentiment Analysis for Calls nad Messaging
AI Call Summarization
Call Transcript with Search Function
Automated Workflows
Advanced Reporting
Audit Logs

User opinions about Squaretalk price and value

Value for money rating:

4.7

(102)

To see what individual users think of Squaretalk's price and value, check out the review snippets below.

“Now, I can assign the right access to each team member, automate call routing based on skill, and review performance metrics in real time.”

Manikandan V.

CMO

“We use Squaretalk for both inbound and outbound calls, so customers can call our business for sales inquiries and facilitate our cold calling efforts.”