AVOXI Genius Pricing, Features, Reviews & Comparison of Alternatives

AVOXI Genius

Contact Center Solutions for Improving Team Performance

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AVOXI Genius overview

What is AVOXI Genius?

AVOXI Genius is a cloud-based contact center solution that helps enterprises streamline customer service processes. With its interactive voice response (IVR) module, managers can configure the user interface and automatically route incoming calls to specific agents. Plus, it enables professionals to customize greeting messages and receive transcriptions of recorded voicemails via email.

AVOXI Genius allows businesses to create personalized accounts for employees and monitor ongoing calls to assess client interactions with agents. Users can track the outcome of multiple calls, record customer information in a centralized database, and update inquiry statuses via summary notes. Managers can automatically identify the caller IDs of incoming calls, as well as upload and record audio prompts.

Key features of AVOXI Genius include call barging, automated call distribution (ACD), alerts/notifications, and call queuing. The application enables administrators to configure role-based access across user accounts and assign extensions to specific individuals. It also helps enterprises add multiple members in call groups and select custom music for holding calls.
www.avoxi.com

Pricing

Starting from
$24.99/month
Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Spanish
AVOXI Genius screenshot: AVOXI Genius call activityAVOXI Genius | Platform OverviewAVOXI Genius screenshot: AVOXI Genius manage licensesAVOXI Genius screenshot: AVOXI Genius manage usersAVOXI Genius screenshot: AVOXI Genius add usersAVOXI Genius screenshot: AVOXI Genius dialerAVOXI Genius screenshot: AVOXI Genius voicemails

AVOXI Genius reviews

There are currently no reviews of AVOXI Genius.
 

AVOXI Genius pricing

Starting from
$24.99/month
Pricing options
Free trial
Subscription
View Pricing Plans

No setup fees or minimum contracts.

AVOXI Genius features

Real Time Monitoring
Reporting & Statistics

API (195 other apps)
Activity Dashboard (99 other apps)
Automatic Notifications (93 other apps)
CRM Integration (80 other apps)
Chat (175 other apps)
Contact History (74 other apps)
Customizable Branding (99 other apps)
Email Integration (92 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (96 other apps)
Monitoring (93 other apps)
Multi-Channel Communication (93 other apps)
Self Service Portal (68 other apps)
Social Media Integration (83 other apps)
Support Ticket Management (73 other apps)
Surveys & Feedback (83 other apps)
Third Party Integration (118 other apps)
Workflow Management (77 other apps)

Additional information for AVOXI Genius

Key features of AVOXI Genius

  • Archiving
  • Blended Call Center
  • Call Barge
  • Call Center
  • Call Forwarding
  • Call Logging
  • Call Queuing
  • Distributed Call Recording
  • Greeting Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Multiple Scripts
  • Music On Hold
  • Phone Key Input
  • Queue Management
  • Recording Bookmarking
  • Reporting/Analytics
  • Scheduled Recording
  • Voice Customization
  • Voicemail Transcription
View All Features